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Test My Pets UK
Reviews:

208 reviews in the last 12 months272 total reviews  

4.07
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

8 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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HA
19 Dec 2023
 Verified review
The test itself was quick and easy to do and I got the results within a couple of days. The only slight problem I felt was that the results came through as though they were for a person rather than a dog, in fact I emailed the company to double check. Otherwise all good 👍🏻
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
JC
John C.
Leicestershire
2 Jan 2024
 Verified review
Excellent service. Very fast response - test sample posted 21/12/23 results returned by email 29/12/23. Thorough test results which identified, as well as confirmed sensitivities in my GSP. Follow up chat with Heather was very helpful and reassuring. Highly recommended!
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
30 May 2023
 Verified review
fast delivery, easy to understand, very helpful for my dog who has allergy eczema causing ear infections, symptoms have reduced and we have even changed her diet since getting the report done as one of the main ingredients was on the intolerance test.
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Answer by Test My Pets UK
5 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We're so happy to hear the testing has helped your dog and they're feeling better! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
31 Oct 2023
 Verified review
So fast and very comprehensive! I was thoroughly impressed with how quickly the results were delivered, how easy it was to do the test and how many areas were covered. All for a very reasonable price. Definitely glad I did it for my two dogs.
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Answer by Test My Pets UK
1 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
19 Jul 2023
 Verified review
Simple and straightforward and so worth doing. Only complaint would be that I had to email and ask for my results as nothing was forthcoming. Got a very quick response. Highly recommend doing this test for your furry friends
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Answer by Test My Pets UK
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
5 Jan 2024
 Verified review
Very easy and straightforward. The only thing is that I had to contact them via the chat to find out the results because I didn't receive them by email, and then got them instantly.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
9 Jan 2024
 Verified review
Contacted via the 'talk' facility thing with a query and Heather replied promptly. She answered my query to my satisfaction, again promptly. Very happy with this so far, thank you
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
11 Jan 2024
 Verified review

Good service

I now know my Pets sensitivities and we have been able to alter her diet successfully to help her. The instructions were easy to follow, reasonable price, fast results. Thanks
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
5 Jun 2023
 Verified review

Second test bought from this company...

Second test I've bought from this company and both times it's been a positive experience. Chat support is brilliant - thank you Alex - very quick to respond and help.
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Answer by Test My Pets UK
6 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ Thank you for putting your faith in our testing once again, we really appreciate your custom! We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
30 May 2023
 Verified review
It took a really long time for you to receive the samples or it took a long time for you to process it. The people with whom I talked were very knowledgeable and nice.
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Answer by Test My Pets UK
5 Jun 2023
Thank you for your review! We are very happy to hear our customer service team was able to assist with your questions. Our testing has helped so many pets, so it's fantastic to hear you're pleased with the service. We are always trying to improve our service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
31 Dec 2023
 Verified review

Itchy skin in dogs

One of my Golden Retrievers developed itchy skin and after having her tested, I stopped certain proteins in her diet and her skin improved after a few days.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
10 Dec 2023
 Verified review
Used live chat to obtain info Was very efficient and helpful Had all the information from the agent within minutes, excellent service
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
7 Aug 2023
 Verified review
Chat was great. Very helpful indeed. I just wish that it was available in New Zealand this service. As it would be awesome if it was.
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
13 Jun 2023
 Verified review
Faultless experience. Easy to use with meaningful results that now implemented, are already having a huge impact on my dogs life.
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Answer by Test My Pets UK
28 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience with your pet test! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
28 Jun 2023
 Verified review
Very quick & easy to do, no trauma to my cat, all done at home no vet visit, report came back quickly clear results....perfect !
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Answer by Test My Pets UK
28 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience and found the testing quick and easy! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
22 Jul 2023
 Verified review
Excellent company, results were quick & now we know what our dog is allergic to we can start eliminating it from his diet
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Answer by Test My Pets UK
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
21 Sept 2023
 Verified review
Results came quicker than I expected, it was easy to read and it covered everything what I needed to know, thank you!
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Answer by Test My Pets UK
25 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
15 Dec 2023
 Verified review
Fast service, detailed results and helped my pooch get sorted with his lifestyle to make him less irritated
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
28 May 2023
 Verified review
I had a live chat today with Alex to enquire about the hair sample. Alex was very helpful and courteous.
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Answer by Test My Pets UK
5 Jun 2023
Hi Shari, thank you so much for the 5-star review! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
6 Jan 2024
 Verified review
She was very nice and very very helpful. She was very efficient and resolved issue quickly and perfect
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager