Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
23 Sept 2023
Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
I sent a piece of hair from my cat. The test was excellent it showed things I would never have thought of. Some things a cat would never come in to contact with. But I would highly recommend this test I have been able to change food and remove things around my house that my cat was mostly allergic to. So top marks for test my pet. Thank you.
Report review
16 Apr 2024
Verified review
Thorough report but not convinced…
The service is easy to use and results very thorough however everything came out pretty much around 90%, so I’m still none the wiser as to what my cat is allergic to and why she is breaking out in sores.
I would liked to have seen a clear front runner identified so I could remove the offending ingredient from her diet.
There was little communication that the payment had gone through and it was all ok. The blurb was muddled and not very impressed. Actual test was ok…but not sure I would do it again
Report review
18 Apr 2024
Verified review
This has really helped the skin problems of my Westie by identifying what she is allergic to. Brilliant service. Sam from Sheffield👍🏻
Report review
20 Apr 2024
Verified review
Ease of use and speed of service. I'm will be invaluable information for a nutritionist consultation
Report review
22 Apr 2024
Verified review
Quick and easy service
Report review
16 Apr 2024
Verified review
Report review
22 Mar 2024
Verified review
Best thing we ever did for our doggo
Without doing this test I'd still be unaware of my French bulldogs sensitivies so I'm very grateful for that.. my doggo doesn't itch anymore which is excellent and no trips to the vets at all we just changed her food so thank you.
PS I've added before and after pictures.
Report review
1 Apr 2024
Verified review
Results came through a week after sending the sample off. Really good to see what my dogs sensitivities are so I can try and avoid them and confirms the seasonal ones I'd always thought she had.
Would definitely recommend.
Angel on chat was great but website confusing with two differing addresses and no email confirmation sent for order. If I had not taken a screen print I would have had real problems tracing it
Report review
14 Mar 2024
Verified review
Very helpful man Kai who answered my query.
I did not read the instructions through which was my fault, not that he made me feel that way . Very impressed
Report review
30 Mar 2024
Verified review
Happier girl happier dog mum
As much as she still scratches she appears happier since we cut out all grain from her diet, thanks to your tests
Report review
14 Mar 2024
Verified review
blown away with the service
I was blown away with how quick and easy the process was & the results. Scary but brilliant & makes total sense
Report review
3 Apr 2024
Verified review
I appreciated the quickness of the results however results were questionable, so disappointed tbh
Report review
11 Mar 2024
Verified review
Super Quick Turnaround
Great customer service and super quick with getting the results to us. Very impressed!
Report review
30 Mar 2024
Verified review
Great information given and how it helped me dog settle and enjoy life again.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.