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Test My Pets UK
Reviews:

210 reviews in the last 12 months276 total reviews  

4.06
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

4 May 2024
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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isobel k.
dalmellington
30 Mar 2024
 Verified review
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5 Apr 2024
 Verified review

A true banging your head against a brick wall experience

I wanted to get my itchy Labrador tested so tried TMPs.I filled in the form paid my money....then it all went wrong.I could not open the file on the website with anything.3 failed chats and numerous emails later I got absolutely nowhere.Dispite knowing my email and password I could not sign into my account,I tried to reset the password,i never received any emails to do it and never received any emails with instructions. If you want a banging your head against a brick wall experience you've come to the right company.Never did the test and despite asking numerous times never got my money back.
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8 Apr 2024
 Verified review

Scam. Dont buy

Complete scam.Says tests 300 foods but results returned with less than 50 test items most were ridiculous items such as abalone or galangal. The biggest give away was saying my dog was deficient in Vitamin D and to feed him salmon and sweet potato. This is what he eats every day. Full refund website says is a lie. They dont answer your email. Absolute scam
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3 Apr 2024
 Verified review
Very disappointed with their test. It didn't pick up any of the major sensitivities that she has. And then when trying to contact them their online chat service was useless. Very poor, requested a refund and no response. I would not recommend them or ever use them again.
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20 Mar 2024
 Verified review
I’ve emailed to ask about the results numerous times and never got a response at all would not recommend at all
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9 Apr 2024
 Verified review
Sent the sample of hair on 1st March still showing not received,
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21 Mar 2024
 Verified review
Never received the sample??? Poor response times
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26 Mar 2024
 Verified review

Disappointed with results. She'd been tested at vets several years ago.

Disappointed with results
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16 Apr 2024
 Verified review
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6 Mar 2024
 Verified review
Positive experience fast test results now putting action in place and going to see how he's doing in few more weeks my questions were answered promptly hopefully this is going to be a big help with his itching. Good company no issues at all. Thank you TestMyPets.
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5 Mar 2024
 Verified review
Really clear concise information provided when preparing and sending the sample. Very interesting information back from the sample, which has helped me make better choices with my dogs diet.
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14 Mar 2024
 Verified review
Very helpful man Kai who answered my query. I did not read the instructions through which was my fault, not that he made me feel that way . Very impressed
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7 Mar 2024
 Verified review
Excellent Service! I am delighted I decided to use the services to test my dog. I now exactly what food and environments to avoid. Thank you
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8 Mar 2024
 Verified review

Customer service

Excellent customer service, they were happy to help me with navigating the website. I am looking forward to seeing the results.
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27 Feb 2024
 Verified review
It was so easy to get my dog tested for allergies with Test My Pet, a good price and fast too. I would definitely recommend.
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14 Mar 2024
 Verified review

blown away with the service

I was blown away with how quick and easy the process was & the results. Scary but brilliant & makes total sense
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21 Feb 2024
 Verified review
Flagged up my dogs intolerances and led to a new diet using insects. Fantastic improvement on itching.
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11 Mar 2024
 Verified review

Super Quick Turnaround

Great customer service and super quick with getting the results to us. Very impressed!
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2 Mar 2024
 Verified review

Live chat

Great service when I had a query and used Live Chat - sorted out the problem quickly
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LR
Lesley R.
Cheshire
16 Mar 2024
 Verified review
From ordering the Allergy Test to getting the results was a seamless service
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