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Test My Pets UK
Reviews:

209 reviews in the last 12 months272 total reviews  

4.07
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

6 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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6 Feb 2024
 Verified review
Not received my order
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4 Jan 2024
 Verified review
I sent off my testing pot for my dog at the end of November and I am yet to hear any correspondence back whatsoever. I was informed it may take up to 20 working days but we are way past that and I’ve heard nothing. Not even a note to say my post hasn’t been received
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16 Oct 2023
 Verified review
I got no confirmation of the order and never received the product so had to ask my bank to refund the amount paid.
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Answer by Test My Pets UK
17 Oct 2023
Hi Amanda, thank you for your review. I have checked our system and I can see your order confirmation email containing the link to the digital test you purchased was emailed 1st September 2023 at 8.44pm to the email address you used to purchase. I can see you have not yet reached out to our team regarding your order. If you have any queries or concerns, or require your order confirmation email resending, please contact our team at info@testmypets.com or via our 24/7 website LiveChat and the team will be more than happy to resend this for you and assist you with the process. Donna Customer Service Manager
7 Jan 2024
 Verified review

Just a list of recently eaten foods not sensitivities.

On further investigation I found these tests just list the foods recently eaten and not sensitivities.
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14 Sept 2023
 Verified review
Get my money refunded. They don’t answer any form of message. Don’t use them
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Answer by Test My Pets UK
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmypets.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
9 Apr 2024
 Verified review
Sent the sample of hair on 1st March still showing not received,
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26 Jul 2023
 Verified review
Definitely isn't correct results
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Answer by Test My Pets UK
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmypets.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
8 Jan 2024
 Verified review
Very inacurate, waste of money
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31 Dec 2023
 Verified review
I never received my order.
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22 Dec 2023
 Verified review
Never received our test !
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6 Oct 2023
 Verified review
Still getting runny poo
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Answer by Test My Pets UK
9 Oct 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. We recommend reaching out to our team at info@testmypets.com who will be more than happy to assist with any questions or concerns you have relating to the test results. Donna Customer Service Manager
27 Oct 2023
 Verified review
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Answer by Test My Pets UK
30 Oct 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied. We recommend reaching out to our team at info@testmypets.com who will be more than happy to assist with any questions or concerns you have relating to the test results. Lucie Customer Service