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Test My Pets UK
Reviews:

211 reviews in the last 12 months272 total reviews  

4.08
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

6 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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Latest first
11 Feb 2024
 Verified review
Both my dogs were suffering from extensive hair loss and upset tummies. Once foods were ruled out using these tests and a new manufacturer found I am pleased to say their hair has regrown and their tummies have returned to normal. Such an easy test to do a yet the results have been life changing for all of us. Happy dogs and happy owners!
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11 Feb 2024
 Verified review
Very simple and fast procedure,would have liked to see a list of all the items that were tested and the scores but overall happy with the results,confirming what we suspected
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10 Feb 2024
 Verified review
Still waiting
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10 Feb 2024
 Verified review
Very few ‘dog ‘ foods given as allergies. I discovered my dog is allergic to iceberg lettuce and artichokes as such🙈
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10 Feb 2024
 Verified review
Like that you also advise on what my pet was lacking in as well as what shyis sensitive too
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10 Feb 2024
 Verified review
I have no complaints! Heather answered all my questions and gave me a better understanding of the process! Thank you 😊
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6 Feb 2024
 Verified review
Not received my order
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6 Feb 2024
 Verified review
Speed and accuracy of results. Teddy came back with vit E deficiency. It would be good to have some suggested brands of vit e but I found dorwest herbs wheatgerm oil which is high in vit e. Overall very pleased with service, thank you
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5 Feb 2024
 Verified review
Quick response time. Detailed information
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5 Feb 2024
 Verified review

Not useful info!

Most things with red flags weren’t things a dog would have or be by anyway. Nothing useful at all.
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4 Feb 2024
 Verified review
Great efficient service. I’ve found out what my dog is actually allergic to & thankfully no more hives or rashes. I was giving him peanut butter and egg yolk and they are his triggers. Really impressed.
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3 Feb 2024
 Verified review

Quick and straight to the point.

Quick and straight to the point in helping me. When time is so valuable its nice to see that people just get ot the point.
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2 Feb 2024
 Verified review

Great help with itchy skin…

Given me a massive insight into my dogs health and solved the puzzle of her itching
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1 Feb 2024
 Verified review
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27 Jan 2024
 Verified review
Super simple to do, good communication and received results quickly.
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27 Jan 2024
 Verified review
Dealt with query quickly
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20 Jan 2024
 Verified review
I would like my money back as I can no longer find the email that I was suppose to follow on how to do my test I thought I was ordering tests kits which would be posted out to me. So i have paid for two test and have not be able to do them
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18 Jan 2024
 Verified review
The test results were very thorough.
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
17 Jan 2024
 Verified review
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Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
15 Jan 2024
 Verified review

Super Quick and so much Info

The results arrived quicker than I anticipated especially since it was Christmas. So easy to do and no big forms to fill in. I have yet to experiment properly, eliminating all known factors that may cause a problem as Christmas goodies and family have got In the way!
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager