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Test My Pets UK
Reviews:

209 reviews in the last 12 months272 total reviews  

4.07
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

7 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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Latest first
30 May 2023
 Verified review
fast delivery, easy to understand, very helpful for my dog who has allergy eczema causing ear infections, symptoms have reduced and we have even changed her diet since getting the report done as one of the main ingredients was on the intolerance test.
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Answer by Test My Pets UK
5 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We're so happy to hear the testing has helped your dog and they're feeling better! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
30 May 2023
 Verified review
It took a really long time for you to receive the samples or it took a long time for you to process it. The people with whom I talked were very knowledgeable and nice.
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Answer by Test My Pets UK
5 Jun 2023
Thank you for your review! We are very happy to hear our customer service team was able to assist with your questions. Our testing has helped so many pets, so it's fantastic to hear you're pleased with the service. We are always trying to improve our service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
28 May 2023
 Verified review
I had a live chat today with Alex to enquire about the hair sample. Alex was very helpful and courteous.
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Answer by Test My Pets UK
5 Jun 2023
Hi Shari, thank you so much for the 5-star review! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
26 May 2023
 Verified review
Chat personnel was excellent.
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Answer by Test My Pets UK
5 Jun 2023
Thank you so much for the great review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
22 May 2023
 Verified review
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Answer by Test My Pets UK
24 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
22 May 2023
 Verified review
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Answer by Test My Pets UK
24 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
20 May 2023
 Verified review
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Answer by Test My Pets UK
24 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
13 May 2023
 Verified review
Just disappointed that the super mutt parts of DNA were not added as to what breeds were in there.
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Answer by Test My Pets UK
15 May 2023
Thank you for your review and the four stars! We are sorry to hear you are not completely satisfied with the service. Please be aware, we do not advertise this type of service - we only test for pet sensitivities and do not offer DNA or breed testing. If you have any further questions, please don't hesitate to reach out to info@testmypets.com Donna, Customer Service Manager
11 May 2023
 Verified review
Fast understood response
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Answer by Test My Pets UK
11 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re glad you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
10 May 2023
 Verified review
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Answer by Test My Pets UK
11 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
10 May 2023
 Verified review

Live chat

I needed some help and went onto the live chat not expecting too much, Heather was the representative I chatted with. All my questions were answered and she even looked and explained why I had not received the information. A very helpful service.
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Answer by Test My Pets UK
11 May 2023
Thank you so much for reaching out and giving us five stars, Russell! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to Heather and the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager