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Catering Appliance Superstore
Reviews:

387 reviews in the last 12 months4,083 total reviews  

4.53
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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3 Jan 2024
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25 Jan 2024
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24 Jan 2024
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23 Jan 2024
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19 Jan 2024
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11 Jan 2024
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1 Jan 2024
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CW
Claire W.
Midlands
27 Dec 2023
 Verified review

Excellent Service

I ordered dining plates which I had been searching for on other sites. Reasonable price point. Delivered the following day. I will use Catering Appliance Superstore again if necessary. Recommended,
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you so much for taking the time to leave us a 5-star review.
4 Dec 2023
 Verified review

Induction cooker Chefmaster

The Induction Cooker Chefmaster is excellent and easy to use. Delivery was on time and also being able to track the delivery live online was excellent experience
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive feedback
5 Dec 2023
 Verified review
Brilliant customer service from Catering Appliance Superstore.Fantastic communication and prompt delivery.Highly recommended *****
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your fantastic review
17 Dec 2023
 Verified review
Excellent service. 1st shipment was damaged in transit and a replacement was sent BEFORE receiving the broken items. Well done.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
8 Dec 2023
 Verified review
Phoned with a question before placing an order, answered easily and efficiently. Great service and delivery.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you! We are so glad you were happy with your experience
23 Dec 2023
 Verified review
A problem was quickly resolved with attentive customer service
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Answer by Catering Appliance Superstore
14 Feb 2024
Thanks so much for sharing your experience with us
14 Dec 2023
 Verified review
Good Customer Service over the telephone and fast delivery
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your kind words, They are very much appreciated by us all
18 Dec 2023
 Verified review
Amazing price and quick delivery. Thank you.
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Answer by Catering Appliance Superstore
14 Feb 2024
We are so grateful for your kind words and 5 star rating!
7 Dec 2023
 Verified review
Very happy with the price and quality
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for the great review
28 Dec 2023
 Verified review

Affodable prices and quick delivery

Affordable prices and quick delivery
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you so much for giving us 5 stars. You made our day!
12 Dec 2023
 Verified review

Pasta plates

Perfect plates to serve dinner meal
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive review
16 Dec 2023
 Verified review
Item arrived quickly well packed.
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Answer by Catering Appliance Superstore
2 Feb 2024
Thank you for your great review
24 Dec 2023
 Verified review
Quick, clean and safe delivery
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Answer by Catering Appliance Superstore
14 Feb 2024
We hope to see you again soon!