Catering Appliance Superstore- Logo - reviews

Catering Appliance Superstore
Reviews:

387 reviews in the last 12 months4,083 total reviews  

4.53
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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David C.
Nottingham
13 Mar 2024
 Verified review
Keep your prices fair, I bought the air fryer from you without doing a search on best deals, turned out you were £15 ish above ALL other suppliers with the same item. Other than that all was good
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14 Mar 2024
 Verified review

Overall poor service

Item arrived damaged. Took 10 days for replacement! No apology. Poor communication ( no tracking for replacement) overall poor service!
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24 Feb 2024
 Verified review
You need to improve on service and communication skills.
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Answer by Catering Appliance Superstore
6 Mar 2024
Hello and thank you for your review. We welcome all reviews as a way to improve our services. I have reviewed your order and I have passed on your comments to the couriers concerned. Please accept our sincere apologies for any inconvenience caused.
20 Jan 2024
 Verified review
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11 Dec 2023
 Verified review

Disappointment with poor communication on two occasions.

1. A message left on the company automated message system requesting further information on the prospective purchase was not responded to. 2. The following week, after discussion with a sales-person, and assurance that a specific delivery requirement could be complied with, this was not followed. No email or other communication was received from the delivery contractor and it is only by accident that someone was available to receive the item following a phone call from the delivery driver that delivery was imminent (3 days too early) that someone was able to be at the delivery address to receive the item, hence the 'poor' rating.
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Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear that you are unhappy I shall certainly feed this back to the team expressing the importance of accurate communication and responding to messages. Apologies again for the inconvenience
20 Dec 2023
 Verified review
Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed. I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times. We are sorry we have not met your expectations on this occasion.
21 Dec 2023
 Verified review
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19 Dec 2023
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28 Nov 2023
 Verified review

Late delivery and poor packaging.

Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your feedback. The delivery charge set on the smaller items is a standard delivery fee charged to us by the suppliers. I will speak to the suppliers as I am unsure why they sent this out in 2 packages with one poorly packed. Apologies for the inconvenience
30 Jul 2023
 Verified review
No information regarding delivery, the delivery man’s left two large double fridge out side my shop. Asked if they could help to get it inside the shop, both delivery man’s refused and drove off. How can a single person get a large fridge off the pallet and put inside the shop. It’s unbelievable and really bad service! Would recommend everyone to ask regarding your delivery of the item.
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Answer by Catering Appliance Superstore
30 Aug 2023
Sorry to hear that you are unhappy with the service received. Unfortunately, some of our suppliers only offer a kerbside drop as they are not insured to be inside of your premises. We do try as much as possible to use suppliers who offer a delivery service inside the premises but this isn't always possible. We highlight that the delivery is kerbside in several places on our website and also on your confirmation and invoice which are both emailed at the point of order to ensure you have prior notice of this. Thank you for taking the time to leave a review, we are constantly learning from our customers experience
10 Jul 2023
 Verified review
Product and ordering process was fine and as expected. Delivery was late with disappointing customer support but it arrived and is decent now it's in.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your feedback, Apologies you were left disappointed with the delivery, We are working hard to try and improve this service for all our customers.
31 Mar 2023
 Verified review
very good company and people i only give 3 stars because of very late delivery of few items (water boiler while was in stock )
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Answer by Catering Appliance Superstore
11 Apr 2023
Thank you for your feedback, Apologies for the delay with the water boiler, I can see that the boiler was out of stock at initial order and we provided an approx. lead time. Unfortunately these dates are approx. and they can fluctuate which appears to be the case with your order. Apologies again for an inconvenience caused.
25 Jul 2023
 Verified review
Good customer service people. But their choice of delivery contractor need’s reviewing.
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your feedback and apologies you have had complications with the delivery company. We will pass these comments on to our suppliers for feedback to their carriers. Apologies again
10 Sept 2023
 Verified review
Suppose to have next day delivery it’s was 11 days later
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Answer by Catering Appliance Superstore
11 Sept 2023
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.
2 Jun 2023
 Verified review
Not had delivery yetthink it wasnt in yet
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your review, I am sorry that you weren't so happy with your experience
13 Nov 2023
 Verified review
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28 Sept 2023
 Verified review
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Answer by Catering Appliance Superstore
4 Oct 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
14 Jul 2023
 Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your feedback, Apologies for the delay with your items
10 Jul 2023
 Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your review, I am sorry that your unit was delayed in delivery.
1 Jun 2023
 Verified review
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your review, I am sorry that you weren't so happy with your experience