Catering Appliance Superstore- Logo - reviews

Catering Appliance Superstore
Reviews:

385 reviews in the last 12 months4,049 total reviews  

4.54
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 19 Jun 2017
The Trustmark indicates trustworthy online retailers.
Catering Appliance Superstore fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Catering Appliance Superstore

 Sort by  
Relevance
(26)
Reset
19 May 2023
 Verified review
Report review
Answer by Catering Appliance Superstore
25 May 2023
Thank you for your rating, I am sorry to see you have only rated us a 1 star
11 Apr 2023
 Verified review
Report review
Answer by Catering Appliance Superstore
18 Apr 2023
Sorry to see your negative feedback, I can see a case logged and understand that this matter has been brought to a close. Apologies again for the inconvenience caused
23 Oct 2023
 Verified review
Report review
Answer by Catering Appliance Superstore
24 Oct 2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.
2 Aug 2023
 Verified review
Report review
Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion
16 Jun 2023
 Verified review
Report review
Answer by Catering Appliance Superstore
23 Jun 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
27 Mar 2023
 Verified review
Report review
Answer by Catering Appliance Superstore
11 Apr 2023
Sorry to hear your only awarded us one star. I have taken a look into your case and can see it looks as thought there was a fault reported with your fryer but we are still awaiting some info from you to complete this warranty call. If you could reply to the email with the requested info I am sure we can quickly resolve this issue for you.