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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
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19 Jun 2023
Verified review
Avoid this supposedly "trusted" shop
Item arrived packaged in what could only be described as a bin bag with no packing protection. No surprises to find it damaged and had to be replaced.
Was told on Monday that replacement had been dispatched and would arrive by the Wed, but chased Thursday as still no sign and told it would arrive Fri or following Monday.
When no sign of item on the Mon, chased again to be told it was now discontinued and I could have a refund?
Told them it was extremely poor service to state twice it was on the way only to then say it wasn't as it didn't exist!, They merely made a refund without even an apology.
Avoid this "trusted" shop, they've wasted 2 weeks and don't seem to care about delivering good customer service
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for taking the time to leave a review.
We are very sorry to hear that you have had a bad experience with Catering Appliance Superstore.
Please accept our sincere apologies for the miscommunication with regard to this order, Unfortunately. we do not keep the Skillet in our own stock and our suppliers had passed us incorrect information, which in turn was passed to you.
I would like to offer my reassurance that this is not the norm and we will be looking at our procedures going forward to ensure this does not happen again.
19 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating.
19 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating.
17 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating.
17 Jun 2023
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Good quality goods at a great price
The items we recieved are great quality and price was very good
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for the great review!
16 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
15 Jun 2023
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Easy to order and fast delivery
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to leave us a rating.
15 Jun 2023
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Easy to order and fast delivery
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Answer by Catering Appliance Superstore
23 Jun 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.
11 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating.
9 Jun 2023
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Excellent all round service.
Excellent communication, fantastic delivery time and lovely helpful delivery guys. Brilliant price as well. Thanks a lot.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for this great 5-star review. We really appreciate your business
7 Jun 2023
Verified review
Really good service
Followed up order with delivery confirmation call. Arrived on time with product as described
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to share your experience of Catering Appliance Superstore. We take pride in knowing our customers are happy
7 Jun 2023
Verified review
Great service all round. Great product at a great price, driver was on time, polite and really helpful plus he was more than happy to wait as I checked my kamado joe wasn’t damaged.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience
6 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating.
4 Jun 2023
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Great price and very quick service and delivery
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for sharing your experience with us.
3 Jun 2023
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Great products and brilliant prices
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your review, We are pleased to to hear you are pleased with your new product.
3 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating
2 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your 5 star rating
2 Jun 2023
Verified review
Not had delivery yetthink it wasnt in yet
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your review,
I am sorry that you weren't so happy with your experience
1 Jun 2023
Verified review
Great service
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you very much were glad to hear you had such a great experience!
1 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your review,
I am sorry that you weren't so happy with your experience
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