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Catering Appliance Superstore
Reviews:

363 reviews in the last 12 months4,294 total reviews  

4.64
Excellent

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Most relevant positive review

4 Sept 2024
 Verified review
I purchased a display fridge for over £2,000, and while it was delivered as promised, the experience quickly turned into a nightmare. Shockingly, two rude and arrogant delivery drivers managed to smash the fridge to pieces before it even left the truck. To make matters worse, they laughed and showed no concern whatsoever. This left me without the fridge for the entire bank holiday weekend. Although customer service was quick to resolve the issue and sent a replacement a few days later, the same delivery team arrived again. I had to stand by the truck to ensure they didn't repeat their mistake, as they were about to unpack the fridge in the same careless manner. They seemed irritated by my presence, rolling their eyes, laughing, and ignoring my requests for extra caution. While the fridge itself is brilliant (when delivered intact) and the customer service team is highly responsive, the delivery service was absolutely horrendous.

Most relevant negative review

28 Nov 2023
 Verified review
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
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Reviews for Catering Appliance Superstore

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23 Dec 2023
 Verified review
A problem was quickly resolved with attentive customer service
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Answer by Catering Appliance Superstore
14 Feb 2024
Thanks so much for sharing your experience with us
23 Jan 2024
 Verified review
Very competitive prices and speedy service. Will use again
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you! Your positive feedback is much appreciated.
14 Dec 2023
 Verified review
Good Customer Service over the telephone and fast delivery
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your kind words, They are very much appreciated by us all
9 Nov 2023
 Verified review
COMPARED WITH NISBET'S, PRICE IS GOOD AND FAST DELIVERY.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your kind words
16 Jan 2024
 Verified review
Service quick and efficient -Product excellent
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for the positive feedback!
1 Nov 2023
 Verified review
Quick delivery, pleasant staff and good prices.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your kind words
9 Feb 2024
 Verified review
Simple easy process from ordering to delivery
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Answer by Catering Appliance Superstore
14 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
18 Dec 2023
 Verified review
Amazing price and quick delivery. Thank you.
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Answer by Catering Appliance Superstore
14 Feb 2024
We are so grateful for your kind words and 5 star rating!
22 Feb 2024
 Verified review
Excelente attention and delivery on time.
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8 Feb 2024
 Verified review
Delivered on time and well communicated
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Answer by Catering Appliance Superstore
14 Feb 2024
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
7 Dec 2023
 Verified review
Very happy with the price and quality
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for the great review
28 Dec 2023
 Verified review

Affodable prices and quick delivery

Affordable prices and quick delivery
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you so much for giving us 5 stars. You made our day!
3 Feb 2024
 Verified review
I am well pleased with your service
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Answer by Catering Appliance Superstore
14 Feb 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
1 Jan 2024
 Verified review
Great help good staff very helpful
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Answer by Catering Appliance Superstore
14 Feb 2024
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
30 Dec 2023
 Verified review
Great service and excellent quality
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for the 5-star review! We value your feedback and can’t wait to deal with you again.
12 Dec 2023
 Verified review

Pasta plates

Perfect plates to serve dinner meal
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive review
8 Mar 2024
 Verified review
Ordered easily, delivered quickly
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Answer by Catering Appliance Superstore
19 Mar 2024
Thank you for your review and the 5 Stars - It is very welcome !
16 Dec 2023
 Verified review
Item arrived quickly well packed.
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Answer by Catering Appliance Superstore
2 Feb 2024
Thank you for your great review
2 Jan 2024
 Verified review
Great product and delivery time
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for being our customer and leaving us a wonderful 5-star review.
24 Dec 2023
 Verified review
Quick, clean and safe delivery
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Answer by Catering Appliance Superstore
14 Feb 2024
We hope to see you again soon!