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Catering Appliance SuperstoreReviews

: 3,503Excellent

4.63

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certified since: 19/06/2017
updated on: 07/07/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: 19/06/2017
updated on: 07/07/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

453 verified reviews in the last 12 months

3,503 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


16 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers first, they return calls, and emails and even when there is a problem through no fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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the most relevant critical review


1 month ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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(26)
 Verified review
10 months ago
Never received my package
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Answer by Catering Appliance Superstore
9 months ago
Hi and sorry to hear you didnt receive the goods, I have checked this for you and the tracking shows as parcel force attempted several times and the goods were returned to the sender due to 3 failed attempted, Please can you call Customer service and we can get these sent back out for you
 Verified review
1 year ago
Bad
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Answer by Catering Appliance Superstore
1 year ago
We're sorry to see this, if you have any comments on how we can improve our service for you please do get in touch, we hate to see our customers leave unhappy with our service.
 Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
I am sorry to see the low rating you have provided us I can see your order for the cake tin was placed and delivery was received the next working day with no issues logged. I would appreciate further feedback from you regarding this review, please can you email us directly at complaints@catering-appliance.com and we can look into this matter further. Thank you
 Verified review
5 months ago
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Answer by Catering Appliance Superstore
5 months ago
Sorry to see you have rated our service so low, I can see from the case notes that our customer service team are dealing with your issues and will be back to you shortly with an update
 Verified review
7 months ago
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Answer by Catering Appliance Superstore
7 months ago
Apologies you were not happy with the service on your order. I can see there was an issue on your order as a smaller vehicle was required at the delivery point which resulted in additional fee's. We do try and be transparent will all customers when it comes to deliveries and ask that any special access instructions are passed to us prior to despatching goods. Apologies again, I hope you are happy with your new product
 Verified review
8 months ago
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Answer by Catering Appliance Superstore
8 months ago
Hi Eileen, Sorry to see you have given us 1 star. I would like to discuss this further and see what has happened for you to leave us a negative rating, I have checked your order and can the goods were delivered on time and there has been no correspondence about any issues or complaints. Please can you email me at complaints@catering-appliance.com to discuss further. Thank you