The initial website experience was good; the range is excellent; the samples arrived when expected - and are just what I need. However, the package that arrived had no sender details on the label, the packing note was un-branded, and there was no letter/compliment slip etc inside to give a clue who it was from! I checked my emails, identified the company I had requested the samples from, and wrote the details on the outside of the envelope - not ideal.
By comparison, by the same post, I received samples from another company in a branded translucent envelope complete with an introductory letter, literature relating to other products, a branded pen, a branded keyring, and a small packet of Haribo sweets! Hopefully this gives some ideas to gain the 5th star! :)
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