Test Your IntoleranceReviews:
187 reviews in the last 12 months671 total reviews
Good
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Top positive review
16 Feb 2024
Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ...
I have tried and been helped and am faithful to periodic testing because of my very sensitive system.
All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full.
Thank and Praise.
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Top negative review
17 Aug 2023
Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Reviews for Test Your Intolerance
24 Dec 2023
Verified review
There was too much information. It showed I had an intolerance to many many things. When I first read the details I felt shocked and wondered if I should stop eating all those things about 90% but then realised that was impossible.
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Answer by Test Your Intolerance
29 Dec 2023
Hi Neil, thank you for your review.
I am very sorry to ehar that you found the report overwhelming.
Our team are available at info@testyourintolerance.com to answer any questions or queries you may have related to your test results.
We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing.
Donna
Customer Service Manager
30 Jun 2023
Verified review
Changed my life
Suffered wIth ibs & constipation my whole life. Found out intolerant to milk protein mostly 99% and once eliminated my symptoms disappeared.
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Answer by Test Your Intolerance
31 Aug 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
22 Aug 2023
Verified review
Good customer service, but unfortunately due to defective test sheets I couldn’t get my results.
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Answer by Test Your Intolerance
29 Aug 2023
Hi Anthea, thank you for your review.
I am very sorry to hear you were unable to complete the testing due to a machine error during testing.
I can see you have been in contact with me via email and a free replacement kit and priority testing was offered but turned down.
We are sorry you no longer wish to complete the testing, however, we do hope you will consider our labs again in the future.
If you do have any questions or queries, please do not hesitate to contact me via the email address we have been corresponding on, and I will be more than happy to assist.
Donna
Customer Service Manager
17 Jul 2023
Verified review
The timing commitments on receipt of the results was not good, took 3 weeks.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Emma, thank you for your review.
I am so sorry to hear your test results took so long.
I have completed an investogation into this and I can see we received your sample 13th June and the results emailed 15th June.
These were then resent 7th July and 11th July following contact with yourself.
Our web and IT teams were alerted and looked into any issues regarding outgoing emails to ensure this does not happen again.
If you have any further queries or concerns about your order or any questions about your test results and the elimination diet, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
7 Nov 2023
Verified review
Quick response from online chat
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Answer by Test Your Intolerance
11 Nov 2023
Thank you so much for reaching out and giving us 4-stars! ⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Lucie
Customer Service
6 Jan 2024
Verified review
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Answer by Test Your Intolerance
24 Jan 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
18 Sept 2023
Verified review
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Answer by Test Your Intolerance
20 Sept 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
7 Sept 2023
Verified review
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
7 Aug 2023
Verified review
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Answer by Test Your Intolerance
9 Aug 2023
Hi Alison, thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager