Test Your IntoleranceReviews:
181 reviews in the last 12 months662 total reviews
Good
TrustmarkValid
Top positive review
16 Feb 2024
Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ...
I have tried and been helped and am faithful to periodic testing because of my very sensitive system.
All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full.
Thank and Praise.
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Top negative review
17 Aug 2023
Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Reviews for Test Your Intolerance
AM
Ann M.
Sutton
7 Jan 2024
Verified review
Need help to decipher properly
I suffer with Fibromyalgia and my cognitive skills are not good and it’s taken me a while to get a GP appt. I want to go over your findings with a nutritionist so I can be guided how to get the best out of it. I have serious gut problems with IBS, Diverticulitis and Lactose Intolerance that I know of so find it difficult eating the right stuff. Hopefully once I can get the nutritionist’s help this will have been invaluable
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Answer by Test Your Intolerance
24 Jan 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
23 Sept 2023
Verified review
Good service but I’m not sure about the results…
The test was sent in good time and the directions for completing it was clear.
Unfortunately I was not aware that I should stop taking piriton for 5 days before the test. So I think my results were skewed.
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Answer by Test Your Intolerance
26 Sept 2023
Hi, thank you for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
While we do recommend stopping antihistamines and certain types of other medications prior to taking your sample, in the case of antihistamines, this is just a precation. Antihistamines are highly unlikely to affect blood allergy testing, but usually only affect skin prick/patch testing.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
24 Dec 2023
Verified review
There was too much information. It showed I had an intolerance to many many things. When I first read the details I felt shocked and wondered if I should stop eating all those things about 90% but then realised that was impossible.
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Answer by Test Your Intolerance
29 Dec 2023
Hi Neil, thank you for your review.
I am very sorry to ehar that you found the report overwhelming.
Our team are available at info@testyourintolerance.com to answer any questions or queries you may have related to your test results.
We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing.
Donna
Customer Service Manager
22 Aug 2023
Verified review
Good customer service, but unfortunately due to defective test sheets I couldn’t get my results.
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Answer by Test Your Intolerance
29 Aug 2023
Hi Anthea, thank you for your review.
I am very sorry to hear you were unable to complete the testing due to a machine error during testing.
I can see you have been in contact with me via email and a free replacement kit and priority testing was offered but turned down.
We are sorry you no longer wish to complete the testing, however, we do hope you will consider our labs again in the future.
If you do have any questions or queries, please do not hesitate to contact me via the email address we have been corresponding on, and I will be more than happy to assist.
Donna
Customer Service Manager
17 Jul 2023
Verified review
The timing commitments on receipt of the results was not good, took 3 weeks.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Emma, thank you for your review.
I am so sorry to hear your test results took so long.
I have completed an investogation into this and I can see we received your sample 13th June and the results emailed 15th June.
These were then resent 7th July and 11th July following contact with yourself.
Our web and IT teams were alerted and looked into any issues regarding outgoing emails to ensure this does not happen again.
If you have any further queries or concerns about your order or any questions about your test results and the elimination diet, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
7 Sept 2023
Verified review
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
17 Aug 2023
Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
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Answer by Test Your Intolerance
31 Aug 2023
Hi Michael, thank you for your review.
I am very sorry to hear you're not completely satisfied with the service and that your free replacement test kit did not arrive.
I can also see that your postage amount was refunded by our team in addition to the cost of your kit.
If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
7 Jan 2024
Verified review
I’ve had no help about how to do the samples except a rubbish email from support it’s not explained I still need a plastic bag to be able to provide it I don’t know where to get one this is so specific it’s useless
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20 Jul 2023
Verified review
Scam money back promises
You have deliberately delayed giving me a refund despite emailing over 5 times detailing my elimination diet and the fact your results did not match up to my own test results and experience.
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
22 Nov 2023
Verified review
waste of money
tests are not accurate at all which is absolutely pointless
sure you’d get different results if you sent it 2 samples at the same time under a different name
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Answer by Test Your Intolerance
23 Nov 2023
Thank you for your review.
I am very sorry to hear you feel this way about your blood test results.
I am pleased to confirm our blood testing is completed using the medically recognised ELISA method of testing for IgE allergies.
Repeatability for this method of testing and our blood IgE testing is >99% and samples sent at the same time for the same person would produce the same test results provided as long as the samples were taken at the same time and no dietary or medication changes had been made between the taking of the two samples.
If you would like to discuss your test results further, our expert and friendly team is more than happy to assist at info@testyourintolerance.com
Donna,
Customer Service Manager
10 Jun 2023
Verified review
No refund given
No revelant intolerances or allergies found, yet refund was refused. My health situation remains exactly as it was before I spent the money. Don't believe the advert.
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Answer by Test Your Intolerance
12 Jun 2023
Hi Brenda, thank you for your review.
I am very sorry to hear you are not completely satisfied with the testing.
In your review, you have referred to our no-reaction moneyback guarantee, however, your test report shows a reaction to 8 items and therefore does not qualify for the no-reaction guarantee.
I can see you have been in contact with our customer service team and have been offered support and advice for any questions you may have related to your symptoms and test results.
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
12 Sept 2023
Verified review
The test kit was unusable due to missing elements. I would also suggest that the instructions for use are reviewed as the current leaflet requires a medical degree to understand them.
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
8 Jun 2023
Verified review
I am having a lot of skin trouble and expected this test would help me to adjust my diet
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Answer by Test Your Intolerance
13 Jun 2023
Hi Roy, thank you for your review.
I am very sorry you are not completely satisfied with the testing.
Our audit trails show you received your test results 3 weeks ago.
Improvements in symptoms can take as long as 6 weeks to show, especially with skin issues as it takes time for the skin to heal following the removal of the triggering food or environmental item.
You have not yet contacted our team to discuss your test results or symptoms, but this could be very beneficial and help you understand your test results more and receive advice on how to proceed with your elimination diet.
Our expert team would love to hear from you get the most from your testing.
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
4 Jun 2023
Verified review
very poor results formula by email no follow up dont waste your money
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Answer by Test Your Intolerance
6 Jun 2023
I am very sorry to hear you are not completely satisfied with your test reports.
We cannot locate any email correspondence from the email address used to leave this review.
However, if you have any queries or concerns about your test results, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
14 Oct 2023
Verified review
Your test did not pick up any of my 5 known food intolerances !
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Answer by Test Your Intolerance
17 Oct 2023
Thank you for your review.
I am very sorry you are not completely satisfied with your test.
There are a number of reasons a known intolerance may not be detected, including medications, date and methodology of previous testing, how often this is consumed, etc.
I can see you have not yet reached out to our team regarding your test results.
If you have any questions related to your test results or any queries you may have, please do contact our expert and friendly team at info@testyourintolerance.com or via our 24/7 website LiveChat and we will be more than happy to assist.
Donna
Customer Service Manager
20 May 2023
Verified review
The needle to spike your finger was broke so never did test
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Answer by Test Your Intolerance
22 May 2023
Thank you for your review.
I am very sorry to hear you were unable to compete your testing.
Our records show you have not yet reached out to our team to send you a replacement finger prick lancet free of charge to complete your testing.
If you would like a replacement lancet, please don't hesitate to reach out to info@testyourintolerance.com and the team will be more than happy to dispatch this for you.
Donna,
Customer Service Manager
24 Jul 2023
Verified review
Don’t use, terrible service and inaccurate results
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Answer by Test Your Intolerance
26 Jul 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with your test results.
We are pleased to confirm your testing was completed without error at our accredited labs, and every test report is validated by our lab manager for accuracy.
I can see you have not yet reached out to our team with any questions or queries related to your test results.
Our expert team is always on hand to assist with any questions you may have at info@testyourintolerance.com
Donna
Customer Service Manager
28 Nov 2023
Verified review
The results were so complicated to understand!
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Answer by Test Your Intolerance
30 Nov 2023
Hi Rebecca, thank you for your review.
I am very sorry to hear you struggled to understand your test results.
Our expert and friendly team are available to discuss your test results and answer any questions you may have.
The team can be contacted at info@testyourintolerance.com and we will be happy to assist!
Donna
Customer Service Manager
30 Jun 2023
Verified review
After 14 business days still have no results
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Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
1 Jul 2023
Verified review
Expensive and poor results
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Answer by Test Your Intolerance
3 Jul 2023
Hi Jean, thank you for your review.
I am very sorry to hear you are not completely satisfied with the test results.
I can see you have not yet contacted our team in the month since receiving the test results.
Our expert and qualified team are on hand to answer any questions you may have related to the test results, to help you get the most from the testing.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager