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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Thank you for the prompt delivery of the Audubon Loveseat. It was delivered today with efficiency and courtesy by Kris and Markus. It was reassuring to deal with a shop that believes in old fashioned customer service.
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12 Jun 2023
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A great delivery experience
The delivery team, Kris and Paul, who delivered our mattress, were very careful and helpful. They removed our old mattress with care (in a tight space) and helped us put our mattress-protector on the new mattress.
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15 Aug 2023
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The service you receive from Hayes is…just exactly what you hope for, but is sadly lacking a lot nowadays in retail. Well done!
The service you receive from Hayes is brilliant....good old fashioned courtesy, helpfulness and great knowledge of their ranges. Elaine, then Steve and Jake delivering our new chairs are all a credit to you!
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22 Jun 2023
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Its so easy to spend money with these guys. Everyone I deal with at Hayes is a perfect employee !
Thanks for advising on another order Mark and thanks to Kris and Paul for a prompt and efficient delivery.
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8 Sept 2023
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Buying furniture is never straightforward for us, however Ben made the experience so easy with care and attention and all the guidance required. Thank you (Steve & Paul) for a first class delivery.
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30 Aug 2023
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Thank you Simon for calmly
and efficiently resolving an issue I had with a mattress collection today, it was swiftly delivered by two very polite efficient drivers. Many thanks again Simon.
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19 Jun 2023
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Recent purchase of furniture made very easy with the help of Phil and Steve in sales. In addition, thank you to Steve and Kris, the delivery guys who were helpful, efficient and very pleasant.
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18 Oct 2023
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Great delivery service. Kris and Paul were very helpful and friendly and put our table and chairs together very professionally and took all the wrappings away with them. Thank you very much.
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24 May 2023
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Ben the salesman was more than helpful. Steve & Chris who delivered my goods was polite, helpful and made sure everything was satisfactory with my goods. Could not ask for better service.
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3 Aug 2023
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Julia was extremely helpful when we we buying a new mattress. Steve and Paul delivered it today. I can only say it is such a pleasure dealing with Hayes who employ such delightful staff.
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21 Aug 2023
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Very pleased with all the staff who dealt with us (Rebecca & another lady) also Sam & Steve who delivered the chairs. It was nice to be treated like a customer should be. Many thanks.
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13 Jun 2023
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Knowledgeable and attentive staff
An enjoyable shopping experience a large number of displays allowing a high degree of choice in styles and colours. Sales person - Julia
Professional delivery service by Steve & Jake
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22 May 2023
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Your delivery men Steve and Kris were very kind, professional and polite. It was a pleasure to meet them and I wish them both well with their careers within your establishment.
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7 Sept 2023
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Excellent advice and service. Lots of choice and really competitive prices. Prompt delivery to Weymouth. Welcoming and friendly service. Thank you Rebecca, Lucy, Steve & Paul
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9 May 2023
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Good deals at Hayes
We bought an ex display bed from Hayes, the staff were really friendly and helpful and the delivery drivers installed it for us quickly and professionally. Thanks very much!
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11 Nov 2023
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New Bruno dining table and Sanzio swivel chairs delivered yesterday. Furniture looks fantastic in our kitchen/diner and delivery staff were very helpful and professional
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1 Aug 2023
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New table delivery
Ben in contemporary was very helpful in the purchase process and all the staff in the store were friendly. Sam and Jake were great on delivery day, quick and efficient.
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23 Jun 2023
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First class attention and advice when choosing our furniture.
Prompt delivery service that was efficient with friendly courteous staff.
A good retail experience.
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30 May 2023
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Excellent sales lady , so helpful. we found choosing a new mattress very difficult.
Delivery men Kris and Nate helpful and polite.
a really good shop to deal with.
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18 May 2023
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Great experience from start to finish
The whole experience from instore assistance , through to delivery was exemplary. We are really happy with the products, the service and would recommend T R Hayes.
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