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trhayes.co.uk
Reviews:

179 reviews in the last 12 months1,995 total reviews  

4.91
Excellent
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Most relevant positive review

29 Jan 2024
 Verified review
We had excellent service from the Salesperson, Phil, who took us to just the right sofa we were looking for having described what we were after. He was knowledgeable and helpful as we selected the fabric from the many choices. The sofa arrived within a month of ordering and as a bonus was British-made. It was delivered by Frank and Dom who were also very friendly and were able to successfully remove the old and bigger sofa without any kind of damage even though there was little room to spare..

Most relevant negative review

1 Feb 2024
 Verified review
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen! However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk

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11 Apr 2024
 Verified review
Delivery right on time, all packaging taken away, well done Paul and Dom!
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15 Mar 2024
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Five Star Service

Aaron and Paul were efficent, polite and knowledgeable with the delivery.
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9 Nov 2023
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Really great attitude and service with a smile from Paul and Luke.
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1 Mar 2024
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Great sales and delivery service

Great sales service, great delivery under difficult circumstances
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3 Jun 2024
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Arrived on time and quickly assembled the chair. Friendly chaps.
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28 Jun 2024
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Excellent service as always, why would you shop anywhere else?
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23 Jan 2024
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Paul and Dom were very helpful delivering our sideboard today.
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18 Dec 2023
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5 star Service

A fantastic service from sales advise to delivery. Thank you.
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SW
16 Apr 2024
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delivery men

Phil & Jo delivery men could not have been more helpful
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9 Apr 2024
 Verified review
Fantastic customer service and quality merchandise.
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23 Feb 2024
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No pressure from staff.

No pressure from staff, great delivery team.
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12 Dec 2023
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Efficient, on time, courteous, good product.
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8 Nov 2023
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genuinely helpful and efficient service
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29 Feb 2024
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Pleasant,polite and efficient people.
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1 Dec 2023
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Excellent service from delivery team
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28 Apr 2024
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22 Jan 2024
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12 Jan 2024
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21 Jun 2024
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Very very poor after sales service.

Very very poor after sales service it is now June 2024 and you are delivering our order which we placed in January 2024. We also placed a £ deposit at time of ordering. It was late March before you informed us you hadn't placed our order with the manufacturer. April was when our original order was supposed to have been delivered.
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