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29 Jan 2024
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We had excellent service from the Salesperson, Phil, who took us to just the right sofa we were looking for having described what we were after. He was knowledgeable and helpful as we selected the fabric from the many choices.
The sofa arrived within a month of ordering and as a bonus was British-made.
It was delivered by Frank and Dom who were also very friendly and were able to successfully remove the old and bigger sofa without any kind of damage even though there was little room to spare..
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Phil & Jo delivery men could not have been more helpful
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9 Apr 2024
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Fantastic customer service and quality merchandise.
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23 Feb 2024
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No pressure from staff.
No pressure from staff, great delivery team.
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12 Dec 2023
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Efficient, on time, courteous, good product.
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8 Nov 2023
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genuinely helpful and efficient service
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29 Feb 2024
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Pleasant,polite and efficient people.
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1 Dec 2023
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Excellent service from delivery team
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28 Apr 2024
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22 Jan 2024
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12 Jan 2024
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21 Jun 2024
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Very very poor after sales service.
Very very poor after sales service
it is now June 2024 and you are delivering our order which we placed in January 2024. We also placed a £ deposit at time of ordering.
It was late March before you informed us you hadn't placed our order with the manufacturer. April was when our original order was supposed to have been delivered.