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Top positive review
10 Aug 2023
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We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Great experience from start to finish
Lucy was so helpful and patient from first contact right through to order, providing us every bit of information and plenty of photographs as we dithered about our choice! Steve & Kris were professional, careful and friendly as they installed the furniture, providing useful advice as they did. We've bought furniture from Hayes for many years and will again in the future.
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10 Jan 2024
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A pleasant and straightforward purchase.
On entering the store I was asked if I needed any help. I had looked at the Camborne furniture on line and the lady took me to see it. I would probably still be there without help. Nothing was too much trouble and we looked at a couple of alternatives. However in the end I decided on the Camborne. We then went downstairs and completed the purchase. I was told that completion would be between 10 and 11 weeks.
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19 Sept 2023
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We were impressed by not only the quality and comfort of the furniture we bought, but also the delivery process - courtesy of Kris and Paul. They gave us plenty of notice of their ETA on the day of delivery, and carried the pieces in carefully and smoothly. Thank you both, and also Julia, who dealt with the sale in the first place and kindly accommodated our request for a somewhat delayed delivery date.
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8 Jul 2023
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Recently TR Hayes (Sam & Jake) delivered 4 new furniture items to my home. Their approach was to firstly establish the location inside my home for the new items and then to unpack and clean off any dust inside their delivery truck before carefully moving said items into my home. The job was performed professional by Sam and Jake and without any damage to either my house or to the new furniture items.
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21 Nov 2023
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Really impressed with all aspects of buying armchairs and a sofa from TR Hayes. In the shop I was helped to buy, rather than sold to, by a very knowledgeable and patient salesperson.
On delivery, the 2 delivery people were punctual, worked quickly and cleanly to install and tidy up, and were courteous and considerate throughout.
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24 Aug 2023
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Great customer service
Having recently bought a new bed I found everyone that I dealt with to be helpful especially the delivery department from the man organising the schedule to the delivery guys, Steve and Nate who were courteous, professional and extremely helpful. Would definitely recommend this company.
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5 Feb 2024
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We've just had our new suite delivered by Frank and Marcus. We were very pleased. They did a great job and were very helpful.
I would like to commend Steve and his partner, Sarah, for the the very smooth delivery of a recliner chair to my home in Cornwall. The delivery was efficient and they were both extremely pleasant. Although there were no other deliveries on the way, Hayes fulfilled their contract by sending a van over 200 miles just to deliver a chair. So thanks to Hayes and Steve. Sheila Percival
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22 Dec 2023
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I am delighted with the curtain & rod; the difference it makes to keep the stairwell draught out, & keep the warmth of the flat in , it is all t hat I had hoped for but was n't sure that it was possible. Also, William , who fitted it was pleased to discuss the length of the curtain & it's fitting when drawn, covering all the draught spaces round the door.
Thank you, everyone.
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19 Oct 2023
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Excellent attentive service from start to finish. So good in this day & age to be able to go into a shop & get personal service. Thank you Will. Delivery team were great. Phoned to schedule delivery slot & arrived at agreed time with a smile on their faces. Thank you Kris, Marcus & Jake. Really pleased with all My recent purchases & I saved a fair amount of money in the sale.
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11 Aug 2023
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Sam and Nathan great customer service
I have bought a number of pieces from TR Hayes over the years, their high quality products and friendly professional staff are the reason I return.
I want to particularly say a big thank you to Sam and Nathan for their excellent delivery service. The care they provided in delivering a number of items was second to non. They really are incredible assets to the company.
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28 Nov 2023
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Excellent service throughout
Phil was very good in store when advising us and only showed us the sofas that were suitable for our requirements.Otherwise we could have wasted a lot of time.
Luke and Marcus took great care with the delivery, having to lift the sofa over our garden gate. They even took the old sofa out the same way.
The sofa is very comfortable and well built, just what we wanted.
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7 Sept 2023
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So much choice and helpful friendly staff
Rebecca was very patient and helpful to show every sofa available, there was a lot to choose from, until I found the perfect ones.
Steve and Paul delivered on a very hot day with care and made sure to put the sofas exactly where I wanted them. So helpful and friendly,.
Only place I go to, bought bedroom furniture 2 years ago, my first snd o ly choice for sofas,
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21 Jun 2023
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Ben is a superb sales person. Without him in the shop we likely would just have bought a bookshelf (£500). But, he was so good about pointing out other pieces and showing us cool features that we spent about £10,000. He was never pushy, but his level of knowledge is amazing.
Delivery by Steve & Paul was great. Very thoughtful and respectful of our property.
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8 Feb 2024
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Simon, Frank & Marcus….excellent service. Thank you!
Simon was excellent in the store when we were choosing items. Not pressurising at all but extremely informative and professional.
Frank and Marcus delivered several items and did so with care and a smile! They were careful and considerate when bringing the large items in and again- professional and friendly. Excellent service and excellent furniture!
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3 Jul 2023
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Mattress purchase and delivery
Julia was knowledgeable, helpful and anxious to oblige when we visited the store to make our mattress selection. Kris and Paul made the delivery exactly as arranged by her at the outset in a cheerful, competent fashion and we could not be happier with our experience of this and all our previous associations with TRHayes personnel over many many years.
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19 Dec 2023
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So much better than internet shopping
We bought a lovely table and chairs in a late summer sale but didn't finish building the room for it until November. Stuart the despatch manager was very helpful and patient and when we eventually took delivery Marcus and Sam were friendly and efficient. Premium product at better than internet pricing with 5 star service, a very good experience.
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7 Dec 2023
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Excellent customer service
The furniture came even before advised it would be available. The staff are unerringly polite (& knowledgeable)
The delivery staff (Paul & Phill) were extremely respectful, efficient & helpful
The sofa itself is exactly what was ordered & exactly what I wanted
I always default to Hayes for my furniture & have never regretted that decision.
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26 Jan 2024
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Frank (senior, director of operations) and Marcus (junior) delivered 2 bookcases today. They did a superb job manoeuvring them to the 3rd floor around tight bends of the narrow staircase! It looked impossible from where we stood, but with dexterous angling, they did it. We are hugely impressed and most appreciative.
Mr & Mrs Beazer
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20 Jan 2024
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We found Ben delightful and very helpful in choosing our new sofa and chairs, he was not in the least bit pushy.
The delivery service was very good and communication excellent.
Frank and Paul who delivered the furniture were helpful and very professional.
We would certainly shop at TR Haynes again after such a positive experience.