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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Love the overshirt and it's very comfortable and fits well. Only downside was delivery was slow.
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Answer by carhartt.com/gb
4 Dec 2023
Thank you for your review! We're glad you love the Carhartt overshirt - comfort and fit are key for us, and we're happy to hear that they both met your expectations. Here at Carhartt, we strive to provide quality apparel with fast delivery, so it's disappointing to hear that your experience was not up to par. We hope that you'll give us another chance in the future!
Regards,
Carhartt Europe
17 Dec 2023
Verified review
Ordering from the website is not easy, the logistics of the site are challenging at times
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for taking the time to review our website! We really appreciate your feedback. At Carhartt, we strive to provide a great online shopping experience for our customers and are always looking for ways to make it better. We hope you'll give us another chance and come back soon!
Regards,
Carhartt Europe
5 Nov 2023
Verified review
Quality clothing but waiting a long time for a refund on an item that was too big.
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Answer by carhartt.com/gb
6 Nov 2023
Thank you for taking the time to review us, and we appreciate your feedback. At Carhartt, we take pride in the quality of our clothing and strive to provide great customer service. We understand that refunds can be inconvenient and we apologize for any difficulty you experienced in this instance. We hope you will give us another chance in the future!
Regards,
Carhartt Europe
3 Aug 2023
Verified review
Really good tbh apart from the colour not being what it looks in the picture
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Answer by carhartt.com/gb
8 Aug 2023
Thank you for your review! We're glad to hear you like the product overall. Here at Carhartt, we strive to provide customers with an accurate representation of our products, and we understand if the color of the shoe wasn't what you expected, this has been fowarded to our Merchandising team so that this can be investigated. Thank you again for your review and for giving us feedback - it helps us to continue providing quality products!
Regards,
Carhartt Europe
4 Jun 2023
Verified review
Good quality and good fit, any queries handled immediately and effectively.
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Answer by carhartt.com/gb
5 Jun 2023
Thank you for your positive feedback. We’re glad to hear that you were satisfied with the quality and fit of our products, as well as the swiftness of our customer service team in resolving any queries. Our goal is always to provide the highest quality products and services to ensure customer satisfaction, and we are thrilled to have achieved that with you. Thank you again for taking the time to share your experience.
Regards,
Carhartt Europe
26 Dec 2023
Verified review
Fair price, good product, not too much packaging could be free delivery
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for your review! We appreciate you taking the time to share your experience with us. We're proud to bring you quality Carhartt products at an honest price. We strive to keep our packaging minimal, so that more of your money goes into the product rather than the packaging. And while we don't offer free delivery right now, we'll certainly keep it in mind for the future!
Regards,
Carhartt Europe
20 Dec 2023
Verified review
Great product but US sizing is large by UK standards so had to exchange
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Answer by carhartt.com/gb
21 Dec 2023
Thank you for your review! We truly appreciate your feedback. We're glad you like the product overall – we strive to deliver only the highest quality goods! Regarding US sizing, we know that everyone has their own preferences and wish to offer our customers a variety of options so they can find the perfect fit. Thank you for taking the time to let us know your thoughts!
Regards,
Carhartt Europe
20 Nov 2023
Verified review
Nice products but too expensive. Ordering was easy and fast delivery.
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Answer by carhartt.com/gb
21 Nov 2023
Thank you for taking the time to review our Carhartt products. We pride ourselves on providing quality apparel that's built to last, and we understand that it may come at a higher cost. We appreciate your positive feedback on the ordering and delivery experience, and we're always looking for ways to provide even better customer service. Thanks again!
Regards,
Carhartt Europe
16 Jul 2023
Verified review
Great quality clothes at a good price but some of the sizes are out
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Answer by carhartt.com/gb
17 Jul 2023
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the quality of our clothes and their price. We understand your concerns regarding some sizes being out. We strive to provide a wide range of sizes and are continuously working towards expanding our inventory offerings. We value your input and are always grateful for any feedback we receive. Thank you!
Regards,
Carhartt Europe
I was able to call and speak to someone about returning some items
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Answer by carhartt.com/gb
24 Jul 2023
Thank you for taking the time to share your experience with us. We're glad you were able to speak with someone about returning your items. Here at Carhartt, we strive to provide our customers with the best possible service, and it's rewarding to hear that we have succeeded in doing so. We appreciate you and your feedback!
Regards,
Carhartt Europe
31 Jul 2023
Verified review
Flexible jeans
Jeans are well made, flexible and hard working. Delivery was swift
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Answer by carhartt.com/gb
31 Jul 2023
Thank you for taking the time to share your experience with us. We're so glad to hear that you think our jeans are well made, flexible, and hard working! We're also pleased that delivery was swift and easy. At Carhartt, we strive to provide quality workwear that stands up to the toughest challenges and we're delighted to see that's what you've experienced. Thank you for being a loyal customer and we look forward to seeing you again soon!
Regards,
Carhartt Europe
23 Jul 2023
Verified review
Good clothing but price is a bit steep that's why only 3 stars
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Answer by carhartt.com/gb
24 Jul 2023
Thank you for taking the time to review our Carhartt products. We're happy to hear that you are pleased with the quality of our clothing. We understand that price is an important factor when making any purchase and we strive to provide high-quality goods at the best possible value. At Carhartt, we believe in crafting durable apparel that lasts for years, and that's why our pieces come at a higher cost—but also provide long-lasting satisfaction. Thanks again for your feedback and we hope to see you back soon!
Regards,
Carhartt Europe
25 Jun 2023
Verified review
Smooth service.
Although returned item not been processed.
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Answer by carhartt.com/gb
5 Jul 2023
Thank you for your review and for sharing your experience with us. We are so glad you had a smooth service experience, and we apologize for any difficulty you may have encountered with returning an item. We always strive to provide the best possible service to our customers, and we value your feedback. Thank you again for taking the time to share your thoughts!
If your returned item has not been processed yet, please send me a message at jengelsman@carhartt.com so I can take a look for you.
Regards,
Carhartt Europe
7 Jan 2024
Verified review
Good quality but wish you also did more fitted shirts.
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Answer by carhartt.com/gb
8 Jan 2024
Thanks for the review! We're glad you appreciate the quality of our clothing. Here at Carhartt, we don't just think about making clothes that look good -- we prioritize fit and comfort as well. We take pride in creating clothing that fits your life, no matter what it looks like. Thanks again for your feedback!
Regards,
Carhartt Europe
27 Dec 2023
Verified review
AS expected, delivery took a bit long though
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Answer by carhartt.com/gb
29 Dec 2023
Thanks for your feedback! We really appreciate it. Here at Carhartt, we prioritize quality over speed. We strive to make sure that every product lives up to our high standards, even if it takes a bit of extra time. Your satisfaction is our top priority!
Regards,
Carhartt Europe
5 Nov 2023
Verified review
Delivered within the time frame advised
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Answer by carhartt.com/gb
6 Nov 2023
Thank you for taking the time to review our Carhartt products. We are glad to hear that your order arrived on time - that is always our goal! At Carhartt, we strive to provide the highest quality products and a superior customer service experience. We hope that your experience with us was positive and you'll consider us for your future needs.
Regards,
Carhartt Europe
23 Oct 2023
Verified review
Very little tracking/delivery info
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Answer by carhartt.com/gb
24 Oct 2023
Thank you for taking the time to review Carhartt. We appreciate your feedback and are sorry to hear that there wasn't enough tracking/delivery info available. Our team strives to provide the best service possible, so we take all feedback seriously. At Carhartt, we believe in providing our customers with an experience that is both convenient and reliable. We'll work hard to make sure that tracking/delivery info is up-to-date in the future!
Regards,
Carhartt Europe
11 Dec 2023
Verified review
Delivery time has improved.
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Answer by carhartt.com/gb
12 Dec 2023
Thank you for taking the time to share your feedback about our delivery services. We appreciate hearing that our delivery times have improved and are glad it has been satisfactory for you. At Carhartt, we strive to offer fast and reliable service, and we are happy that your experience has been positive. Thanks again for your review!
REgards,
Carhartt Europe
29 Nov 2023
Verified review
Carhartt
Greatly product and service
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Answer by carhartt.com/gb
30 Nov 2023
Thanks so much for your lovely review! We here at Carhartt strive to provide the highest quality products and services, so we’re delighted to hear it paid off! We’re always working hard to make sure our customers are satisfied with their experiences. Thanks again for being part of our community!
Regards,
Carhartt Europe
22 Dec 2023
Verified review
Good quality clothing
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for your feedback! We're so glad you appreciate our Carhartt clothing quality. We believe that everyone should have access to high-quality apparel and we strive to create products that are both comfortable and stylish. Thanks again for your review!
Regards,
Carhartt Europe
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