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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Good quality clothes that wash well and last. Price is reflective of quality.
My only gripe is the return policy of 21 days, much to long in these times.
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Answer by carhartt.com/gb
5 Feb 2024
Thanks for the great review! We're glad you think so highly of our Carhartt clothes - we take a lot of pride in the quality.
At Carhartt, our goal is to make sure you stay comfortable and satisfied with your purchase. We are currently investigating our return times, to find a quicker and more customer oriented solution to lower the 21 days.
Regards,
Carhartt Europe
15 Feb 2024
Verified review
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Answer by carhartt.com/gb
16 Feb 2024
Thank you for your review! We're happy to hear that you're satisfied with the goods and appreciate your positive feedback. We take customer service seriously, so we're sorry to hear that it didn't meet your expectations this time. At Carhartt, we always strive to create a positive experience whenever our customers reach out to us, and we pledge to continue working hard in this area. Thanks again for taking the time to share your thoughts - it's invaluable feedback for us!
Regards,
Carhartt Europe
20 Jan 2024
Verified review
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Answer by carhartt.com/gb
22 Jan 2024
Hi there! We really appreciate you taking the time to leave us a review on Carhartt. It's great to see you were generally happy with your order and that our delivery and customer service were up to snuff. At Carhartt, we strive to provide quality products, backed by exceptional customer service. We're glad that we could make your experience satisfactory. Thank you for your feedback!
Regards,
Carhartt Europe
The dispatch is fast, the price is higher than some workwear suppliers but wins out on free postage (or £1 postage as it now stands) it is a better option for trying out individual items for fit but sometimes I confess I do return and buy elsewhere to get a better price! Returns are very easy, the label being in the bag is definitely appreciated/just that little bit less effort. Refunds seem to still be planetary in speed.I don’t find customer service that knowledgeable about products in regard to material/technical detail.
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Answer by carhartt.com/gb
10 Jul 2023
Thank you for taking the time to provide us with your feedback. We are pleased that you appreciate our fast dispatch times and convenient returns process. We understand that price is important, however, we aim to provide quality products with competitive prices. Though we strive to provide knowledge on our products to our customer service, please do not hesitate to reach out if you have any questions in regards to material/technical detail. Thank you for your continued support.
Regards,
Carhartt Europe
10 Dec 2023
Verified review
Great easy transaction. Well done on the quick delivery. My only grumble was this was a Christmas present for my Hubby and as it was delivered with Carhartt plastered all over the packaging this kind of spoilt the surprise for my Husband as he received the parcel! So things to do better would be perhaps less obvious packaging at this time of year. Not sure about the fit yet because although he knows where’s it’s from he still doesn’t know what’s inside.
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Answer by carhartt.com/gb
11 Dec 2023
Thanks so much for your feedback! We're glad to hear you had such a smooth transaction and that your items arrived quickly. We respect our customers' wishes for surprise deliveries, especially around the holidays, and we apologize for the packaging giving away the surprise! At Carhartt, we strive to provide great service and the best products on the market. And while we want our customers to know what they're getting (and that it's from us!), we understand how important it is to keep surprises intact.
We will pass your comment onto our Merchandising department (who also helps our warehouse partner with sustainable packaging) so they can look into this!
Thanks again for your honest review - your thoughts help us become better with each day!
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
3 Dec 2023
Verified review
It seems I ordered the wrong jacket. I thought I was ordering the fleece lined version but actually ordered the unfleece lined version of this jacket.
The item was well packaged and returns process seemed easy enough. I chose to keep it because it looked a good jacket.
I've already used it out in the rain, loading up/unloading tools/ladders ect.
Works well.
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Answer by carhartt.com/gb
4 Dec 2023
Thanks for the review! We're glad to hear you like the jacket, even though you initially ordered something different than you expected. We appreciate your feedback and take pride in our Carhartt products, from their quality to their packaging. Thanks for being a Carhartt customer!
Regards,
Carhartt Europe
17 Nov 2023
Verified review
Great products, processed very slickly & arrived quickly. My only comment is that the sizing seems slightly odd. The medium bib & trousers was far too small for me though I am nowhere near the size of the model in Carharrt's pics. Maybe it's me that's odd, on the other hand. Either way, Carharrt sorted it very quickly. Thank you.
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Answer by carhartt.com/gb
20 Nov 2023
Thank you for taking the time to leave a review about your experience with Carhartt. We are thrilled to hear that our products, processing, and shipping speed were to your satisfaction!
We appreciate your comments regarding the sizing and understand that there can be discrepancies even when following guidelines. We strive to offer sizes that are consistent with industry standards, but we also recognize that everyone is unique in their own way - including our models! We're happy to hear that our team was able to promptly adjust and resolve any issues you experienced.
Thanks again for being part of the Carhartt family, we look forward to seeing you again soon!
Regards,
Carhartt Europe
4 Sept 2023
Verified review
Speed of delivery; low cost postage were good
Sizing of this item however appears different to other jeans. Carhartt has always come up larger than marked size but recent purchase of what looked like perfect work jeans with gusset and shaped knees, turned out to be too small. With great regret had to return item.
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Answer by carhartt.com/gb
18 Sept 2023
Thank you for your review! We're glad to hear that our delivery speed and low cost postage was good. We know how important it is to get the right fit when it comes to jeans, and we regret that our sizing did not meet your expectations this time. Here at Carhartt we're dedicated to delivering quality and comfort while maintaining an authentic style. We hope that you'll give us another try soon! If you have any more questions please do not hesitate to send us an email at customercare@carhartt.com
Regards,
Carhartt Europe
27 Aug 2023
Verified review
superb.
the quality of the product is superb.
the sizing however needs looking into.
i ordered and returned one previously, which was a xl and far too small.
i now have one at 2xl and it's like a tent.
cant be bothered to send back.
delivery slow.
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Answer by carhartt.com/gb
28 Aug 2023
Thank you so much for your honest feedback. We really appreciate it! We're glad to hear you like the quality of our product, and we take your sizing concerns seriously. Here at Carhartt, we strive to provide quality products that fit perfectly, so we understand your frustration. This will be discussed with our Merchandising department to see what we can do regarding your comment. We understand how frustrating it can be when an item doesn't fit just right and apologize for the speed of your delivery. Our goal is always to provide the best possible customer experience, and we thank you for giving us the chance to make this right.
Regards,
Carhartt Europe
15 Jul 2023
Verified review
The t-shirt and belt were of a great quality and typical of Carharrt. However, there was an issue with the dispatching of the items and they were delayed by a few days which, is the reason for the 4-star rating.
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Answer by carhartt.com/gb
17 Jul 2023
Thank you for your honest feedback. We appreciate your kind words about the quality of the t-shirt and belt purchased from us. We understand that there may have been a delay in dispatching the items which is why you awarded us 4 stars as opposed to 5. We strive to provide excellent customer service while delivering quality products and we regret that this was not the case this time. As a company, we value customer feedback to help us improve our services and would love to have you as a customer again in future.
Regards,
Carhartt Europe
27 Dec 2023
Verified review
Better Communication
I would have liked to have been informed when my parcel was going to be delivered. I had no communication about delivery except when it had been despatched. Luckily I was in when it was delivered
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Answer by carhartt.com/gb
29 Dec 2023
Thank you for your feedback! We always strive to provide the best possible customer experience here at Carhartt. Although we unfortunately couldn't give you the exact delivery date in advance, we always do our best to notify customers when their parcels have been dispatched and on its way to them. Once again, thank you for your review and we hope to serve you again soon!
Regards,
Carhartt Europe
18 Oct 2023
Verified review
Henry in customer service was very helpful to me. It is based on his support that I decided to make my first purchases. I will be placing more orders.
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Answer by carhartt.com/gb
20 Oct 2023
Thanks for the kind words about Henry! We're thrilled to hear that his support was helpful in deciding to make your first purchases from us. It's always great to see our customers giving us a try and we look forward to seeing more orders from you. Thank you for being part of the Carhartt family!
Regards,
Carhartt Europe
28 Jul 2023
Verified review
Excellent quality of product and good service, but let down by the lengthy time it takes to process a refund. Also no email confirmation re the order.
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Answer by carhartt.com/gb
28 Jul 2023
Thank you so much for taking the time to share your experience. We're super stoked that you enjoy the quality of our products and appreciate our good service. Our goal is to deliver excellent customer service and we regret that your refund took longer than expected. We will continue working hard to make sure all orders are confirmed via email and refunds are processed quickly. Thanks again for your feedback!
Regards,
Carhartt Europe
27 Dec 2023
Verified review
Body of the bag is good but the strap is a skinny cheap version of straps of more robust quality on similar Carhaart bags purchased previously.
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Answer by carhartt.com/gb
29 Dec 2023
Thank you for taking the time to review our product. We appreciate your feedback and are glad that you liked the body of the bag.
At Carhartt, we strive to provide quality products that meet the highest standards. We understand that sometimes there may be a difference in comfort and durability between different styles of straps, and we will continue to work hard to ensure that all of our products are crafted with superior materials.
Thank you again for your review - we value your input and want to ensure the best experience for all of our customers.
Regards,
Carhartt Europe
25 Jun 2023
Verified review
Clothing fits great. I can’t get logged on my account and no one seems to be able to fix that! Customer service could be better.
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Answer by carhartt.com/gb
5 Jul 2023
Thank you for the feedback on the fit of our clothing. We are glad to hear that you have been satisfied with our products. We apologize for any difficulty in logging into your account and appreciate you bringing this to our attention. We understand that excellent customer service is a top priority for our customers, and we strive to ensure everyone receives the best service possible. We will look into this issue further and thank you again for taking the time to share your experience with us.
Regards,
Carhartt Europe
31 Dec 2023
Verified review
It would have been 5 stars if the packaging wasn't emblazoned with Carhartt so my husband knew where the parcel was from lol...
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Answer by carhartt.com/gb
2 Jan 2024
Thank you for your review! We're so glad you like our apparel. We understand why the packaging might be a bit of a bummer, but we want to make sure that our products reach customers safely and securely. That's why we take extra care with the packaging and proudly display the Carhartt name on it. Nevertheless, we will discuss this topic with our Merchandising team for next year's Christmas so that we can perhaps change the packaging on time. Thanks again for your feedback!
Regards,
Carhartt Europe
23 Jun 2023
Verified review
Good quality clothing
Carhartt make great quality clothing. The only downside is that the website sometimes offers items that are already sold out.
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Answer by carhartt.com/gb
26 Jun 2023
Thank you so much for your kind words about the quality of our clothing. We appreciate your feedback and are continuously striving to improve the shopping experience on our website. Our goal is to ensure that customers are always able to find what they need. We hope that you continue to shop with us in the future and thank you again for your feedback.
Regards,
Carhartt Europe
9 Jul 2023
Verified review
Clothing quality good, disappointing residue left on gillet from stickers, glue far to strong and has left marks
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Answer by carhartt.com/gb
10 Jul 2023
Thank you for taking the time to leave us a review. We appreciate your feedback about the quality of our clothing, and we are sorry to hear about the residue that was left on your gillet from stickers. We strive to provide high quality products and ensure that each article of clothing meets our stringent standards, this issue will be discussed with our Merchandising department. Thank you for providing us with this information, nevertheless we hope you will continue to shop with us, as customer satisfaction is always our top priority.
Regards,
Carhartt Europe
7 Nov 2023
Verified review
Great quality and prices, and the only teeny issue I would have is that the speed of delivery was quite slow.
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Answer by carhartt.com/gb
8 Nov 2023
Thanks so much for taking the time to leave a review! We're thrilled that you love our quality and prices. We strive to provide an excellent customer experience, from start to finish. As part of that effort, we feel delivery times should be fast and reliable. We understand your feedback and appreciate it, as it helps us continue to create a great shopping experience for everyone. Thanks again for your support!
Regards,
Carhartt Europe
17 Dec 2023
Verified review
Only issue I had was with payment. Website seemed to crash or not connect, luckily got through in the end
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Answer by carhartt.com/gb
18 Dec 2023
Thank you so much for your review. We really appreciate your feedback and we are glad that you were able to complete payment in the end. At Carhartt, we believe in making our apparel easy and enjoyable to purchase, so we are sorry that there was an issue with the website. Your shopping satisfaction is always our priority!
Regards,
Carhartt Europe
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