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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Refund is taking forever. Shirt design was very good but sizing way out. I am always a Medium but this was borderline Large/XL. Why does the refund take so long ? A warning for other customers in the Returns situation
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Answer by carhartt.com/gb
9 Oct 2023
Thank you for taking the time to share your experience. We are glad to hear that you liked our shirt design. We understand that it can be frustrating when the sizing is not what you expected.
We apologize for any inconvenience the long refund process may have caused, we have started the refund process earlier this morning, you should receive the refund within a few business days.
Once again our apologies that the sizing for your ordered product was not correct, if you have any more questions please do not hesitate to contact us at customercare@carhartt.com
Regards,
Carhartt Europe
16 Jan 2024
Verified review
Couldn't return an item as had binned original packaging and coat was too big ended up having to keep a coat which was no good and spend another 150 quid for a smaller size as was a Christmas present
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Answer by carhartt.com/gb
17 Jan 2024
We sincerely apologize for any inconvenience you experienced while attempting to return your recent purchase. We understand the frustration of not being able to return the item due to the absence of the original packaging, especially when the size was not suitable.
We deeply regret any disappointment this may have caused, especially considering it was intended as a Christmas present. To address this matter promptly and ensure your satisfaction, we kindly request that you reach out to our Customer Service team at customercare@carhartt.com. Our dedicated representatives will be more than happy to assist you in finding a suitable solution and exploring available options.
Your feedback is invaluable to us, and we are committed to making your experience with Carhartt as seamless as possible. Please include your order number and any relevant details when contacting Customer Service to expedite the process.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work towards resolving this matter to your satisfaction.
Thank you for choosing Carhartt, and we look forward to assisting you further.
Regards,
Carhartt Europe
5 Nov 2023
Verified review
It's just workwear
I have been using Carhartt in photographic shoots since 1991. Then, it was alternate. Now it is mainstream. Ultimately, it is just workwear. Let's not pretend it is anything else.
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Answer by carhartt.com/gb
6 Nov 2023
Thank you for sharing your thoughts on Carhartt workwear. We appreciate your long history with the brand, dating back to 1991. It's interesting to see how Carhartt has evolved from being an alternative choice to becoming a mainstream brand. While its core identity is firmly rooted in workwear, it's also gained recognition for its durability and timeless design, appealing to a diverse audience.
We acknowledge that perceptions may vary, and we're here to support you with any questions or concerns you might have. If there's anything specific you'd like to discuss or if you need assistance, please don't hesitate to reach out to me at jengelsman@carhartt.com. Your feedback is important to us, and we're dedicated to providing the best customer support possible.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
6 Aug 2023
Verified review
There was a mistake on a product description. It would be better if I can be notified if you receive a return item and keep me updated on the refund process as many retailers do.
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Answer by carhartt.com/gb
8 Aug 2023
Hi there,
Thank you for taking the time to leave us a review and for bringing this to our attention. We value customer feedback and take it very seriously. We believe in providing a smooth and transparent shopping experience, so we'll be sure to look into this issue and make sure it doesn't happen again in the future. An automatic email should always be send regarding return/refund process details, so I want to sincerely apologize if this did not happen, this will also be investigated.
Thanks again for your feedback.
Regards,
Carhartt Europe
13 Jan 2024
Verified review
Item did not arrive within promised amount of time. Had to fill out a form by hand and scan it in (in 2024) to get them to look into where it was. Eventually arrived though.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for your review and patience. We're glad to hear that your item eventually arrived! Here at Carhartt, we strive to deliver quality products and make our customers happy. We apologize for the delay in getting your item to you, and we will take this feedback into account as we continue to improve our delivery process.
Regards,
Carhartt Europe
27 Nov 2023
Verified review
Your website is really clunky. Wouldn't accept my parents address as it has a house name. Kept crashing. Made me not want to order ever again
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Answer by carhartt.com/gb
27 Nov 2023
We apologize for the inconvenience you faced on our website. We're actively addressing issues related to address input and site stability. Your feedback is crucial, and we're committed to improving. Please consider giving us another chance, and feel free to share any additional details at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
9 Aug 2023
Verified review
Quality of product and delivery is good.
Update to my boots I received, delivery was good, quality felt nice untill after wearing them for 3 weeks the laces have starters to fray..
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Answer by carhartt.com/gb
21 Aug 2023
Thank you for your review! We are thrilled to hear that you were satisfied with the quality of our product and delivery. At Carhartt , we take pride in providing our customers with the best products and services. If there are continued problems with the laces, please make sure to contact our customer service department at customercare@carhartt.com so they can help with providing you with new laces.
Regards,
Carhartt Europe
1 Sept 2023
Verified review
I think the sizings are very big and really long and, I would have liked to have had information about the enormous sizes.
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Answer by carhartt.com/gb
18 Sept 2023
Thank you for taking the time to review our Carhartt workwear. We appreciate your feedback and recognize that our sizes and information on the items might not always provide enough information on what the precise fit of the product will be.
We are investigating internally how we can adjust this, we do apologize for the inconvenience.
Regards,
Carhartt Europe
13 Dec 2023
Verified review
Delivery. Royal mail left parcel over back gate in pouring rain with no delivery notice was there for days.
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Answer by carhartt.com/gb
18 Dec 2023
We sincerely apologize for the inconvenience you experienced with the recent delivery of your parcel via Royal Mail. We understand the frustration of finding your package left over the back gate in the pouring rain without any delivery notice.
This falls short of the service standards we aim to uphold, and we deeply regret any damage or inconvenience caused by the exposure to the elements. Your feedback is crucial for our improvement, and we assure you that we take this matter seriously.
To address this issue promptly, we will be investigating the incident with our delivery team and taking necessary measures to prevent such occurrences in the future. Additionally, we would like to offer you a replacement for the damaged items or any other resolution that would best suit your needs.
Regards,
Carhartt Europe
7 Jul 2023
Verified review
Delivery time is quite long and there is little contact about what is going on with the order.
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Answer by carhartt.com/gb
10 Jul 2023
Thank you for taking the time to review our service. We value your feedback and appreciate your comments. We strive to provide timely orders and efficient communication, so we apologize that this did not happen in your case. We understand that delivery times may not always meet expectations, and we are continuously working to improve this process. We value our customers and their feedback, which informs our decisions and helps us become a stronger company. Thank you again for your input!
Regards,
Carhartt Europe
27 Aug 2023
Verified review
Great products but terrible delivery service. Friendly UK customer services.
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Answer by carhartt.com/gb
28 Aug 2023
Thank you for your review! We're glad to hear that you've enjoyed our products. We apologize for any issues you may have experienced with the delivery and we'll work hard to ensure faster delivery times. We value customer service and are always striving to improve it. Thank you for your feedback and we hope you enjoy your Carhartt apparel!
Regards,
Carhartt Europe
21 Dec 2023
Verified review
Difficult to buy on line. I had several attempts before I succeeded
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Answer by carhartt.com/gb
22 Dec 2023
Thank you for taking the time to leave a review about your experience shopping with Carhartt. We appreciate you sharing your feedback with us. At Carhartt, we strive to create a seamless online shopping experience for our customers and we apologize that it wasn't up to your expectations this time around. We will use this as an opportunity to make sure that the online shopping process is as easy and enjoyable as possible in the future. Thanks again for your feedback!
Regards,
Carhartt Europe
19 Sept 2023
Verified review
Free shipping to £1 to £3.50 in the space of a few weeks.
Not great.
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Answer by carhartt.com/gb
20 Sept 2023
Thank you for your feedback regarding the price of our shipping services. We strive to provide our customers with high-quality products and services at the best possible prices.
We are internally discussing the raise in shipping costs, we apologize that this has inconvenienced you.
If you would like more information regarding the raise in shipping costs, please contact us at salesupply@carhartt.com
Regards,
Carhartt Europe
2 Jun 2023
Verified review
Really good clothes but...
Really good clothes, lacluster returns policy and value for money.
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Answer by carhartt.com/gb
5 Jun 2023
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoy our clothes. At Carhartt, we strive to provide customers with a high-quality product and excellent customer service. We understand that our returns policy may not always meet everyone's expectations, but we do our best to ensure that everyone is satisfied with their purchase. Thank you again for your valuable feedback.
Regards,
Carhartt Europe
27 Aug 2023
Verified review
Delivery was not all together and late could be better
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Answer by carhartt.com/gb
28 Aug 2023
Thank you for leaving a review. We appreciate your feedback and are sorry to hear about the late delivery of your order. At Carhartt, our priority is to deliver the best quality products to our customers in a timely manner. We understand that as shopping online becomes increasingly popular, we must continue to prioritize customer service. Thank you again for your review and feedback, and we look forward to serving you better in the future.
Regards,
Carhartt Europe
11 Dec 2023
Verified review
Good products but online customer service poor
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Answer by carhartt.com/gb
12 Dec 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to hear about your experience with our online customer service. We sincerely apologize for any inconvenience this may have caused.
Our customer service team is committed to resolving issues promptly and efficiently. We are currently reviewing and enhancing our online support processes to ensure a more seamless and responsive experience for our customers. Additionally, we are providing additional training to our customer service representatives to better meet the needs of our valued customers
Once again our sincerest apologies.
Regards,
Carhartt Europe
17 Jan 2024
Verified review
Awaiting refund following return.
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Answer by carhartt.com/gb
18 Jan 2024
I hope this message finds you well. We sincerely apologize for any inconvenience you have experienced in awaiting your refund following your return. Your satisfaction is our top priority, and we understand the importance of a timely resolution.
To address this matter promptly and ensure we resolve any issues you may be facing, we kindly request that you reach out to our dedicated customer support team at customercare@carhartt.com.
Please provide them with your order details and any relevant information, and they will work diligently to investigate and resolve the situation for you. We appreciate your patience and understanding in this matter.
Thank you for bringing this to our attention, and we look forward to assisting you promptly through our customer support channel.
Best regards,
Carhartt Europe
7 Jul 2023
Verified review
Refunds should be made quicker
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Answer by carhartt.com/gb
10 Jul 2023
Thank you for taking the time to leave us your feedback. We are always striving to improve our customer service and satisfaction and your comments are invaluable in helping us to do this. The team is doing their best to process refunds as quickly and efficiently as possible, currently this process is being investigated to improve the time of delivery for the return so the refunds can be processed faster. Our sincerest apologies for the delay and thank you for bringing this to our attention.
Regards,
Carhartt Europe
15 Oct 2023
Verified review
All ok
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Answer by carhartt.com/gb
16 Oct 2023
Thanks for the feedback - we're glad to hear you had an ok experience with Carhartt! At Carhartt, we strive to provide the best quality apparel that you can rely on. If you have any questions or need help, don't hesitate to reach out and let us know. Thanks again for your support of our brand!
Regards,
Carhartt Europe
18 Apr 2024
Verified review
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Answer by carhartt.com/gb
18 Apr 2024
Thank you so much for taking the time to provide your feedback! We're glad to see that you were satisfied with the quality of our goods. We strive to provide our customers with durable, comfortable clothing that can stand up to any job. As far as delivery and customer service are concerned, we understand your disappointment and are committed to creating a better experience in the future. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback on your expierence. Thank you again for taking the time to let us know how we can improve!
Regards,
Carhartt Europe
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