Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Still waiting on my refund despite contacting several times and being told the returned goods were received.
Report review
Answer by carhartt.com/gb
7 Jun 2023
Dear Mr. Officer,
our apologies that your return has not been refunded as of yet.
Currently I cannot find the return in our processing system or our warehouse system.
Could you please inform me at jengelsman@carhartt.com which items were returned? This way I can investigate and start the refund process manually. Furthermore please make sure to add your ordernumber to the email!
Once again my apologies for the delay in receiving your refund, I hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
15 Dec 2023
Verified review
Its changes euros to pounds once you are going to pay. Web is also very very poor for a sign like this.
Report review
Answer by carhartt.com/gb
18 Dec 2023
Thank you for your feedback on our Carhartt webstore. We are so happy to hear that you appreciate the convenience of our euro to pound currency exchange. Here at Carhartt, we strive to provide all shoppers with a website experience that is intuitive, fast, and secure. We acknowledge that there’s still much to improve and we appreciate your input as we continue to grow. Thank you for taking the time to share your thoughts with us!
We will be investigating what you mentioned with our IT team.
Regards,
Carhartt Europe
19 Dec 2023
Verified review
Didn’t receive my order then to get refund I had to chase and call customer services to prompt.
Report review
Answer by carhartt.com/gb
19 Dec 2023
We sincerely apologize for the inconvenience you experienced with your order, and we appreciate you bringing this matter to our attention. It is disheartening to hear that you had to go through the hassle of chasing and calling customer services to secure a refund.
We understand the frustration and disappointment this situation has caused, and we want to assure you that this is not the level of service we strive to provide. We are actively investigating the issue to identify the root cause and prevent such occurrences in the future.
Your feedback is invaluable to us, and we are committed to improving our processes to ensure a smoother and more efficient experience for our customers. We appreciate your patience and understanding.
Once again, we apologize for any frustration this may have caused, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Carhartt Europe
20 Oct 2023
Verified review
Product fit and quality very poor. Returns a disaster
Product fit and quality very poor. Customer service and returns process a disaster. Avoid.
Report review
28 Aug 2023
Verified review
2 out of 3 items not in stock
Communication process is poor
Refund process is poor
Report review
Answer by carhartt.com/gb
18 Sept 2023
Thanks for taking the time to leave your feedback. At Carhartt , we believe in providing quality products and exceptional customer service. We regret to hear that some of the items you were interested in weren’t in stock and that our communication and refund processes didn't meet your expectations. We'll take your feedback into consideration as we continue to strive for excellence. We hope you give us another chance soon!
Regards,
Carhartt Europe
30 Jul 2023
Verified review
Poor
Glitchy website tech. Poor customer service. Extremely long delay to refund.
Report review
Answer by carhartt.com/gb
31 Jul 2023
Thank you for your feedback. We here at Carhartt value our customers and strive to provide a seamless and enjoyable shopping experience. We understand the importance of being able to quickly and easily purchase items online, as well as receiving prompt assistance with any issues you may have. While we are sorry that we were not able to deliver the quality service we strive for in this instance, we continue to make improvements so that our customers can feel confident when shopping with us. We appreciate your comments and thank you for taking the time to share them with us. If there are still unsolved issue please be sure to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
25 Jun 2023
Verified review
Ordered on 11/06/23 still haven’t received my order. Very disappointed
Report review
Answer by carhartt.com/gb
5 Jul 2023
Thank you for taking the time to leave your feedback. We appreciate your patience as we have been experiencing a higher than normal amount of orders recently which has caused some delays in delivery times. Our team is working hard to ensure that every customer has a positive experience and we apologize if this wasn't the case in your situation. Thank you for bringing it to our attention, earlier today I contacted you via the buyers protection case, I hope to hear from you soon.
Regards,
Carhartt Europe
6 Sept 2023
Verified review
Don't sell items you don't have in stock may be a good idea
Report review
Answer by carhartt.com/gb
19 Sept 2023
Thanks for leaving us your feedback! We always appreciate hearing from our customers. We apologize for any inconvenience caused, we are internally investigating how we can ensure that the amount of cancellations are kept at a minimum. We hope that you will give us another chance in the future.
Regards,
Carhartt Europe
16 Jan 2024
Verified review
Implying im a thief
Only sent 1 of the 3 things and are implying i stole them
Report review
Answer by carhartt.com/gb
17 Jan 2024
I'm truly sorry for the frustration and inconvenience you've faced with your recent order. It's disheartening to hear that you feel this way, especially regarding the missing items and the implication that something may be amiss.
To ensure I fully understand the details and work towards a resolution that meets your expectations, could you please share any emails or documentation you've exchanged with me, your Customer Service representative? This will help me better grasp the situation and assist you more effectively.
Kindly forward the relevant information to me at jengelsman@carhartt.com. Your feedback is incredibly important, and I'm personally committed to helping you resolve and amend this situation to your satisfaction.
I apologize again for any inconvenience caused and appreciate your understanding as I work to make things right for you. Your trust in Carhartt is important, and I'm dedicated to ensuring a positive resolution.
Regards,
Carhartt Europe
22 Nov 2023
Verified review
I've ordered twice and not received anything yet
Report review
Answer by carhartt.com/gb
27 Nov 2023
We sincerely apologize for the inconvenience you've experienced with your orders, and we understand how frustrating this must be.
Our team is dedicated to ensuring that our customers receive their orders in a timely manner, and it's disheartening to learn that you haven't received your items despite placing two separate orders.
To resolve this matter promptly, we kindly ask you to reach out to our dedicated customer care team at customercare@carhartt.com. They have the expertise to investigate the status of your orders, address any issues, and provide a solution tailored to your situation.
Please include your order details and any relevant information in your email to expedite the process. We genuinely value your business, and we want to make sure we rectify this situation for you as soon as possible.
Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding.
Regards,
Carhartt Europe
27 Jul 2023
Verified review
I placed the order but it was then cancelled!
Report review
Answer by carhartt.com/gb
28 Jul 2023
Thank you for bringing this to our attention! We appreciate all feedback here at Carhartt and we take it seriously. We strive to provide customers with the best customer service possible and it's unfortunate that your order was cancelled. We hope you will give us another chance in the future so you can experience our commitment to quality products and customer service. We will investigate why you were not properly informed of the reason for the cancellation.
Regards,
Carhartt Europe
28 Jun 2023
Verified review
This shirt was nothing like Carhartt quality.
Report review
Answer by carhartt.com/gb
5 Jul 2023
Thank you for taking the time to leave us your feedback. We appreciate you being our customer. Here at Carhartt, we strive to ensure that all of our customers receive high-quality products that they can rely on. We apologize if this was not your experience with this particular shirt, please do not hesitate to contact us at customercare@carhartt.com so we can see how we can help in this particular situation. Your satisfaction is very important to us, and we hope that you have a better experience with any future product purchases from us.
Regards,
Carhartt Europe
25 Sept 2023
Verified review
Still not received order I made 4 weeks ago.
Report review
Answer by carhartt.com/gb
26 Sept 2023
Thanks for taking the time to review us. We're sorry to hear that your order hasn't arrived yet; we understand that you've been waiting for a while now. Our team is dedicated to ensuring that our customers have an exceptional experience when shopping with us, and we are sorry if this has not been the case in your case. The carrier service seems to have lost your parcel, please make sure to contact our customer service at customercare@carhartt.com so that they can help you further.
We hope to hear from you soon and once again our apologies for the inconvenience.
Regards,
Carhartt Europe
18 Dec 2023
Verified review
The delivery was much longer than expected
Report review
Answer by carhartt.com/gb
19 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the extended delivery time. We understand how important it is to receive your order promptly, and we regret that we fell short of your expectations on this occasion.
We are actively reviewing our delivery processes to identify areas for improvement and ensure that such delays are minimized in the future. Your input is invaluable in helping us enhance our services, and we appreciate your patience and understanding.
Once again, we apologize for any frustration this may have caused, and we are committed to taking the necessary steps to prevent similar issues in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention, and we appreciate your continued support.
Regards,
Carhartt Europe
6 Sept 2023
Verified review
Took my money and items were not in stock
Report review
Answer by carhartt.com/gb
19 Sept 2023
Thanks for leaving us your feedback! We always appreciate hearing from our customers. We apologize for any inconvenience caused, we are internally investigating how we can ensure that the amount of cancellations are kept at a minimum. We hope that you will give us another chance in the future.
Regards,
Carhartt Europe
2 Jan 2024
Verified review
Still waiting to receive my product
Report review
Answer by carhartt.com/gb
3 Jan 2024
Thanks for your review! We appreciate you taking the time to share your experience with Carhartt. We're always striving to provide our customers with the best possible service and products. Unfortunately, it sounds like this order slipped through the cracks. Please reach out to us at customercare@carhartt.com if you need any further assistance with your order. If the order has been lost then they can help to start the reshipment process.
Regards,
Carhartt Europe
31 Oct 2023
Verified review
Still haven't received my refund 😕
Report review
5 Dec 2023
Verified review
I have not received my order
Report review
Answer by carhartt.com/gb
6 Dec 2023
Thanks for bringing this to our attention. We value your feedback and apologize that your order has not been delivered yet. At Carhartt, we take pride in making sure that all orders are accurate and delivered on time. We’re sorry for any inconvenience this has caused and would like to do whatever we can to make it right.
I can see that in the tracking it is indicated that it should be available for collection at Ruddington Post Office [NG11 6EH]
Please let us know if you have any other questions or concerns or if your order indeed did not arrive at the parcel collection point. Please let us know at customercare@carhartt.com
Regards,
Carhartt Europe
10 Dec 2023
Verified review
order my got Never
order my got Never
Report review
Answer by carhartt.com/gb
11 Dec 2023
We appreciate you reaching out to us regarding your recent order, and we apologize for any inconvenience you've encountered. We understand the importance of resolving this matter promptly, and we're here to assist you.
To address the issues you've raised, we kindly request that you contact our dedicated customer service team at customercare@carhartt.com. They have the expertise to investigate and provide personalized assistance to help resolve your situation.
Please include your order number and a brief description of the issues you're facing in your email. Our customer service team will prioritize your case and work towards a swift resolution. We value your satisfaction and want to ensure that your experience with Carhartt meets your expectations.
Thank you for your understanding, and we look forward to assisting you through our customer service channels.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
12 Sept 2023
Verified review
Waiting of refund
Report review
Answer by carhartt.com/gb
19 Sept 2023
Thank you for your feedback. We understand how important it is to get a refund as quickly as possible, and we appreciate that you have taken the time to share your experience with us.
If you have not received the refund as of yet, please make sure to contact us at customercare@carhartt.com
Thanks again for your feedback!
Regards,
Carhartt Europe
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.