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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Very disappointed with the service received; wrong items delivered and then had the audacity to say wouldn’t send correct items until Post Office has returned wrong items - even though I provided proof of posting.
Through no fault of my own, I may not receive the ordered AND PAID FOR items in time for Christmas.
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Answer by carhartt.com/gb
21 Dec 2023
hope this message finds you well, and I sincerely apologize for the inconvenience you have experienced with our service. I understand the frustration and disappointment you must be feeling, and I want to assure you that we take your feedback seriously.
I want to personally address this matter to ensure a swift resolution. Could you please forward the customer support conversation to me at jengelsman@carhartt.com? This will allow me to investigate the issue thoroughly and take immediate steps to prevent such incidents from occurring in the future.
I understand the urgency of the situation, especially with Christmas approaching, and I am truly sorry that our service fell short of your expectations. Rest assured, we will make every effort to expedite the resolution and ensure that you receive the correct items as soon as possible.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to rectify this situation promptly.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
28 Jun 2023
Verified review
I bought some overalls from carhartt ordered and paid for them, and then found them from a different supplier cheaper and their brand genuine, so I message them and ask them if they would do it. The same price and their response was just a return them and they give me a free full refund. How stupid is this
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Answer by carhartt.com/gb
5 Jul 2023
Thank you for taking the time to leave your feedback. We understand it can be difficult when you find a product cheaper elsewhere. At Carhartt, we strive to provide our customers with the best possible experience and are committed to offering competitive prices. We appreciate for bringing this to our attention, the only thing that I might have misunderstood is if the other supplier was able to refund the full price for an item that was purchased from Carhartt? Furthermore please feel free to provide us with more information on the full free refund part, I could not figure out what the precise question was but Carhartt should also be able to fully refund if the item was returned.
I hope more information can be given to my work email, which is jengelsman@carhartt.com
Hope to hear from you soon so I can see how I can help with this situation.
Regards,
Carhartt Europe
4 Aug 2023
Verified review
Ths clothes are great and well made from qualitymaterials but....Refunds take ages and I'm still arguing about money they still owe for returned items sent back in June 23.
No receipt given from the post office for returned items, they just scan a barcode. Very poor returns system used by Carhartt.
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Answer by carhartt.com/gb
8 Aug 2023
Dear Mr Hull,
our apologies for the major inconvenience and the delay in refunding.
The refund process has been started a moment ago, you should receive the funds within a few working days.
If you have any more questions, please do not hesitate to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
9 Jan 2024
Verified review
I ordered an item in November, Carhartt dispatched the wrong item. The onus was on me to get it back to them, which I did and sadly despite several emails and phone calls from myself they failed to get the correct item to me intime for Christmas. It was my Sons main Christmas present.
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23 Jul 2023
Verified review
I ordered a pocketed t-shirt and instead received a plain t-shirt. I thought the price was too good to be true and indeed it was. Item received was not what I ordered, despite being the right colour and size. Haven’t sent back as do not have the time at the moment.
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Answer by carhartt.com/gb
24 Jul 2023
Thank you for taking the time to leave us a review. We understand how disappointing it can be to receive an item that isn't what you were expecting and apologize for the inconvenience. We strive to ensure that every customer receives products of the highest quality, and it sounds like we didn’t meet that standard this time around. I would like to investigate your case a bit more detailed, would it be possible to send me a picture of the received item to my email address, which is jengelsman@carhartt.com?
I hope that I will be able to help further with this case without spending much of your time.
Please know that we take customer feedback seriously, and we’ll use this experience to continue to improve our processes.
Hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
1 Dec 2023
Verified review
Subject to change but I can’t rate it any higher yet as I’ve still not got my order. And getting these automated rating things when it’s gone tits up isn’t exactly improving my mood or leading to a higher rating!
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Answer by carhartt.com/gb
4 Dec 2023
hank you for taking the time to share your experience, and we sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be, and we want to assure you that we are here to assist you in resolving this matter promptly.
If you haven't received your order yet, please accept our apologies for the delay. We take these situations seriously, and we're committed to making things right for you. To address this issue, we kindly ask you to contact our dedicated customer service team at customercare@carhartt.com. Our team is ready to investigate the status of your order and provide the necessary assistance to ensure a satisfactory resolution.
We understand the impact that automated rating requests can have, especially when faced with challenges in your order. Our main goal is to ensure your satisfaction, and we appreciate your understanding as we work to improve your experience.
Once again, we apologize for any inconvenience, and we appreciate your patience. We look forward to assisting you and making things right.
Regards,
Carhartt Europe
28 Aug 2023
Verified review
Really disappointed. Order has not arrived 2 weeks after ordering and no tracking information available. No response from Carhartt customer service either. Not the service I would expect from this company
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Answer by carhartt.com/gb
18 Sept 2023
Thanks for your review! We really appreciate the honest feedback. We strive to provide our customers with superior service and we value your input. We're sorry that your experience did not live up to our high standards, if you have not received your order as of yet please contact us at customercare@carhartt.com.
Regards,
Carhartt Europe
10 Sept 2023
Verified review
Ordered Backpack sent t -shirt, wouldn't send backpack until completed internal investigation. Took over week for that, now missed start of school which backpack was meant for......
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Answer by carhartt.com/gb
19 Sept 2023
Thank you for taking the time to share your experience with us. We understand that our internal investigation process can take time and we apologize for any inconvenience this may have caused. While we are sorry that you missed the start of school without your backpack, we hope that you'll be pleased with it when it arrives. Thank you again for your review and your patience.
Regards,
Carhartt Europe
8 Jan 2024
Verified review
I returned my polo shirt as it was too big back in December, I followed all the returns instructions given and I have not had any confirmation of the return or any refund yet.
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7 Jun 2023
Verified review
Still awaiting refund for return.
Bad sizing different size jeans ordered were exactly the same size when compared. Currently 3 weeks after the Returns were received by Carhartt and still awaiting refund.
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Answer by carhartt.com/gb
12 Jun 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear about your sizing issue. Here at Carhartt we are committed to providing our customers with the best quality products and customer service. We apologize for any inconvenience this may have caused you and hope that you continue to shop with us in the future.
Regards,
Carhartt Europe
24 Nov 2023
Verified review
Received defective product. Was asked to send pictures which I did. They wanted a picture of something that did not exist so they so they would not exchange the product
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Answer by carhartt.com/gb
27 Nov 2023
We sincerely apologize for any inconvenience you've experienced with your recent order, and we appreciate your patience as we work to resolve this matter.
Upon reviewing our records, we see that one of our colleagues has initiated the reshipment process and communicated this to you last Friday. However, we understand the importance of ensuring that you received this information.
To confirm the status and details of the reshipment, could you please check your email inbox, including any spam or junk folders, for a message from us sent on that date? If you haven't received the communication, we apologize for any oversight, and we kindly ask you to contact our customer care team at customercare@carhartt.com.
Regards,
Carhartt Europe
11 Jul 2023
Verified review
System wouldn't let me pay. I had an item I the cart, and the postage section would come up with the total order of £0.00 and wouldn't allow me to pay
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Answer by carhartt.com/gb
13 Jul 2023
Thank you for taking the time to review our business. We appreciate your feedback, and we're sorry to hear that you encountered difficulty with our payment system. We are always striving to provide the best possible customer experience and we take all feedback seriously. Unfortunately, it appears that you were unable to complete your purchase due to a technical issue. We'll make sure our team is aware of this and looks into it so that we can prevent similar issues in the future. Thank you again for your review and once again our sincerest apology for this issue.
Regards,
Carhartt Europe
13 Dec 2023
Verified review
I had an issue with my parcel as it was delivered to wrong address. The process of trying to log it and get rectified is painful and long.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for the review, we really appreciate it. We're sorry to hear of your experience when trying to log your parcel issue. At Carhartt, our goal is to make sure our customers always have an enjoyable shopping experience with us. We're continuously looking for ways to improve our process and ensure that your orders get delivered safely and quickly. We will be investigating internally if and how we can improve this process.
Regards,
Carhartt Europe
29 Aug 2023
Verified review
Ripped off!!!!
Was sold a legacy tool belt. When it should of been a legacy deluxe model as shown on website. Payed way over for an inferior product.
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Answer by carhartt.com/gb
18 Sept 2023
Thanks for leaving us a review! We appreciate all the feedback. We know how important it is to have the right Carhartt gear which is why we strive to ensure everyone has access to quality products, so we're sorry to hear that your experience wasn't quite what you expected. Here at Carhartt, we value our customers and their satisfaction is at the forefront of what we do. Please make sure to contact our customer service department at customercare@carhartt.com so they can help with this major inconvenience.
Once again our apologies, we hope to hear from you soon.
Regards,
Carhartt Europe
11 Jul 2023
Verified review
Ordered tee shirt, 2 days later told out of stock, Will be replaced Friday, following Monday email to say not available. Waste of time
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Answer by carhartt.com/gb
13 Jul 2023
Thank you for taking the time to leave a review. We're sorry to hear that the tee shirt you ordered was out of stock. We strive to provide an efficient and satisfactory service, so we apologize for any inconvenience caused. We remain committed to finding ways of improving our services and delivering quality products. Thank you again for your feedback.
Regards,
Carhartt Europe
15 Jan 2024
Verified review
Still waiting on a refund . 2 weeks later..
I wouldn't recommend buying online due to the backwards refund and returns system
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Answer by carhartt.com/gb
16 Jan 2024
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with your refund process, and I understand the frustration of waiting for an extended period.
To ensure we address this matter promptly, I kindly request you to contact me directly at jengelsman@carhartt.com. By reaching out to me, we can expedite the investigation into your case and initiate the refund process manually.
I truly value your feedback, and I want to assure you that we take these issues seriously. Your satisfaction is our priority, and we are committed to resolving this matter to your utmost satisfaction.
Once again, I apologize for any inconvenience caused, and I appreciate your patience as we work to resolve this issue promptly. Your feedback is invaluable, and it helps us improve our services.
Regards,
Carhartt Europe
5 Oct 2023
Verified review
Returned a jacket because it was too big. Have now been waiting 5 weeks since you received it, without a refund
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Answer by carhartt.com/gb
6 Oct 2023
Thanks for your honest review! We really appreciate you taking the time to share your experience with us. We strive to provide the best customer service, and we apologize that we have not been able to meet your expectations in this instance. We understand that returns can be an inconvenience, and we want to make sure that our customers are equipped with the tools they need from us.
The refund process has been started earlier this morning, you should receive the refund within 2 working days.
Once again our apologies for the delay.
Regards,
Carhartt Europe
2 Oct 2023
Verified review
Website is useless, let's customers order items when out of stock and then receive an email cancelling order!!
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Answer by carhartt.com/gb
3 Oct 2023
Thanks for taking the time to leave your review. We appreciate your feedback and take it seriously. Here at Carhartt, we strive to provide our customers with the best possible experience, and that includes making sure they have access to the products they need when they need them. We apologize if there was an issue with ordering a product that wasn't available, and we hope you'll give us another chance in the future, this issue is being investigated internally. Once again our sincerest apologies for this issue.
Regards,
Carhartt Europe
6 Sept 2023
Verified review
Did not receive delivery. Tried to contact customer services multiple times no reply. I basically got scammed
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Answer by carhartt.com/gb
19 Sept 2023
Thank you for your feedback. We’re sorry you didn’t receive your order, and it sounds like you had difficulty getting in touch with us. If you need help, please don't hesitate to reach out to us at salesupply@carhartt.com
Once again our apologies for the lack of proper communication.
Regards,
Carhartt Europe
6 Nov 2023
Verified review
The teeshirt could have fit two of me in.
Ive returned the item to be told 3 weeks for refund to be given.
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Answer by carhartt.com/gb
7 Nov 2023
Thanks for your review! We're sorry to hear that the teeshirt didn't fit as expected. We take pride in curating quality apparel and understand how frustrating it can be when something doesn't fit. At Carhartt we always strive to ensure that our customers receive the best possible experience, so we apologize for any inconvenience caused. We appreciate you letting us know about your experience and hope you'll give us another chance in the future. Furthermore, I have already started the refund to hasten the process, you should receive the refund within a few business days.
Regards,
Carhartt Europe
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