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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
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31 May 2023
Verified review
Responsive client service.
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Answer by carhartt.com/gb
1 Jun 2023
Thank you for sharing your feedback about our client service. We appreciate your recognition of our responsiveness and are committed to providing the best customer experience possible. We believe that being responsive to our customers is essential to building trust and long-term relationships. Thank you for your continued support and for taking the time to share your thoughts with us.
Regards,
Carhartt Europe
30 May 2023
Verified review
Quick delivery, great quality clothing. Really great eco packaging and free returns!
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Answer by carhartt.com/gb
31 May 2023
Thank you for your positive review and for taking the time to share your experience with us. We are delighted to hear that our delivery was quick and that you were pleased with the quality of our clothing as well as our eco-friendly packaging and free returns. Your feedback helps to ensure that we continue to strive for customer satisfaction. Thank you again for your kind words!
Regards,
Carhartt support
30 May 2023
Verified review
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Answer by carhartt.com/gb
31 May 2023
Thank you for your positive review! We are delighted that you had a great experience with us in terms of delivery, goods and customer service. At our company, we strive to provide the best experience possible to all our customers and your feedback is much appreciated. Thank you again for taking the time to share your experience.
Regards,
Carhartt support
30 May 2023
Verified review
Arrived promptly and customer service team were very helpful
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Answer by carhartt.com/gb
31 May 2023
Thank you very much for your positive review! We are so glad to hear that our customer service team was able to provide the help you needed. At our company, we strive to provide excellent customer service and we are delighted that we have been able to do that for you. Your satisfaction is most important to us and we thank you for your kind words.
Regards,
Carhartt support
29 May 2023
Verified review
easy to use website. Good detailed info about the clothes
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Answer by carhartt.com/gb
31 May 2023
Thank you for your review of our website and products. We are thrilled to hear that you found our website easy to use and our product information detailed. We always strive to provide the best customer experience, and it is gratifying to see that we met your expectations. We appreciate your support!
Regards,
Carhartt support
29 May 2023
Verified review
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Answer by carhartt.com/gb
31 May 2023
Thank you for your review! We are delighted to hear that you were pleased with the quality of our products, delivery, and customer service. Your satisfaction is our priority and we are humbled that we could meet your expectations. Thank you for choosing us and we look forward to serving you again soon.
Regards,
Carhartt support
29 May 2023
Verified review
Great service. Excellent products.
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Answer by carhartt.com/gb
31 May 2023
Thank you for your positive review! We are so pleased that you had a great experience with us. Our team is dedicated to providing the best service and highest quality products available, so it's always a pleasure to hear when we've achieved it. We appreciate your feedback and thank you for being our customer.
Regards,
Carhartt support
28 May 2023
Verified review
Good company good products hardwearing great service and reasonable prices considering quality. Good value for money.
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Answer by carhartt.com/gb
31 May 2023
Thank you for your kind words. We are delighted to hear that you feel our products are of good quality and that they are hardwearing. We take great pride in providing our customers with good value for money. Here at Carhartt, we believe in creating the highest quality products and offering excellent customer service, all while endeavoring to keep prices as reasonable as possible. Thank you again for your feedback!
Regards,
Carhartt support
28 May 2023
Verified review
Good quality and a fair price
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Answer by carhartt.com/gb
31 May 2023
Thank you for your positive review! We strive to provide only the best quality products at a fair price and we are glad to hear that this was your experience. We truly value your feedback and look forward to continuing to serve you in the future.
Regards,
Carhartt support
28 May 2023
Verified review
Still waiting for my refund!
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Answer by carhartt.com/gb
31 May 2023
Thank you for bringing this to our attention. We value each of our customers and we are committed to providing the highest quality of service. According to our information, your order was delivered on May 13. The processing time for a return is 21 days, which may explain why your refund has not been made. However, I have contacted the department in charge to find out if we can refund this return earlier than expected. Our team is dedicated to resolving any issues as quickly as possible. Thank you for your patience.
Regards,
Carhartt support
27 May 2023
Verified review
So happy with quality of products and speed of delivery
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Answer by carhartt.com/gb
31 May 2023
Thank you so much for your kind words about the quality and speed of our delivery. We are delighted to hear that you are pleased with your purchase. At our company, we strive to provide the highest quality products and services, and we appreciate your feedback as it helps us deliver the best customer experience possible. Thank you for being a valued customer!
Regards,
Carhartt Europe
26 May 2023
Verified review
Purchased Quality products as usual however stock was low on certain products and colour ways
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Answer by carhartt.com/gb
31 May 2023
Thank you for your feedback on our products. We are glad to hear that you are pleased with the quality of the items you purchased. We value customer satisfaction and strive to continually improve our product selection. We apologize that certain products and colour ways were not available, and we will endeavor to ensure a better stock availability in the future. Thank you again for your valued feedback!
Regards,
Carhartt Europe
25 May 2023
Verified review
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Answer by carhartt.com/gb
26 May 2023
Thank you for taking the time to leave us your review. We are pleased to hear that you are satisfied with the quality of our products, as well as with the delivery and goods. We appreciate your feedback regarding customer service and we understand how important it is to provide a positive experience. At Carhartt, we strive to provide excellent customer service and want our customers to feel valued and supported. We thank you again for your valuable feedback and look forward to serving you in the future.
Regards,
Carhartt Europe
24 May 2023
Verified review
Proper sizing for big blokes
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Answer by carhartt.com/gb
26 May 2023
Thank you so much for your feedback. We are pleased that you've been able to find something that fits you well. We strive to provide quality apparel that is tailored for everybody, so we are happy to hear that our sizing options have met your needs. Thank you for taking the time to share your experience with us!
Regards,
Carhartt Europe
24 May 2023
Verified review
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Answer by carhartt.com/gb
24 May 2023
Thank you for your feedback. We are delighted to hear that you had a positive experience with our delivery and goods. We believe in prioritizing customer satisfaction and offering the best possible service at all times. Thank you again for taking the time to provide us with a review.
Regards,
Carhartt Europe
23 May 2023
Verified review
Great products great service exactly what you’d expect
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Answer by carhartt.com/gb
24 May 2023
Thank you so much for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you found our products and service to be what you expected. We strive for excellence in providing our customers with the highest quality products and services possible. Thank you again for your support, we truly appreciate it!
Regards,
Carhartt Europe
23 May 2023
Verified review
Easy to browse and purchase goods. Arrived so quickly.
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Answer by carhartt.com/gb
24 May 2023
Thank you very much for your review. We are delighted to hear that you had a good experience browsing and purchasing from our online store and that your goods arrived quickly. We take pride in providing our customers with a efficient and enjoyable shopping experience, and we are so pleased you had such a positive one. Thank you for your support!
Regards,
Carhartt Europe
23 May 2023
Verified review
I’ve used the online store 4 or 5 times now. Great service. Always deliver on time and excellent communication.
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Answer by carhartt.com/gb
24 May 2023
Thank you for your kind words! We are delighted to hear that you've had such a great experience with us, and we appreciate your loyalty. We strive to ensure our customers have the best shopping experience with us every time, and we are so pleased that we could meet your expectations. We value your feedback and thank you for taking the time to share it with us.
Regards,
Carhartt Europe
22 May 2023
Verified review
Expensive but good so worth the price
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Answer by carhartt.com/gb
23 May 2023
Thank you for your feedback. We are pleased that you found our products good and worth the price. Your opinion is very important to us and we strive to ensure each customer is satisfied with our products and services. We believe that quality should never be compromised, and we are committed to delivering value for every customer. Thank you for taking the time to leave your review.
Regards,
Carhartt Europe
22 May 2023
Verified review
Good product and fast delivery.
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Answer by carhartt.com/gb
23 May 2023
Thank you for taking the time to leave your review. We appreciate your positive feedback regarding our product and delivery. Here at Carhartt, we strive to provide excellent customer service and quality products, so it's great to hear that you've had a positive experience. Thank you again for leaving your review.
Regards,
Carhartt Europe
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