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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
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29 Apr 2024
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Reviewing online shop and delivery as opposed to Carhartt clothes quality and style, which I already like and would rate a 5.
3 stars are for slow delivery. Ordered on a Thursday and received following Wednesday through 48hr Royal Mail service.
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Answer by carhartt.com/gb
30 Apr 2024
Thank you for taking the time to review our products, we work with two different review partners and you will most likely still receive a product review request. We keep these seperately to receive the most feedback as possible without having to ask the customer to answer all questions at once. We are so glad to hear that you already enjoy the quality and style of our Carhartt clothes. At Carhartt, we strive for efficiency and customer satisfaction. We appreciate your feedback on the slow delivery, and will work towards improving our delivery services in the future. This is currently an ongoing topic that is discussed daily internally within Carhartt.
Regards,
Carhartt Europe
29 Apr 2024
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Answer by carhartt.com/gb
30 Apr 2024
Thank you for your review! We are so glad you enjoyed the overall experience of using our products and services. Our mission here at Carhartt is to provide quality, sustainable workwear that will last. We are proud to stand by our commitment to create apparel that works as hard as you do. Thanks again for your feedback – it means a lot to us!
Regards,
Carhartt Europe
29 Apr 2024
Verified review
Mixed review
Shopping service is good, however they let themselves down with how long it takes to process refunds.
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Answer by carhartt.com/gb
29 Apr 2024
Thanks for your kind words about our shopping service! Here at Carhartt, we value customer satisfaction above all else, and we understand how frustrating waiting for a refund can be. Rest assured, we are in a full scale investigation to improve our lead times for returns coming from the UK and going to our warehouse in the Netherlands. Currently we do not have an operating warehouse in the UK and since this falls outside of EU there are a lot of custom procedures before the return can go to our final warehouse. We hope to improve this as soon as possible. Thank you for taking the time to review us!
Regards,
Carhartt Europe
29 Apr 2024
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Answer by carhartt.com/gb
29 Apr 2024
Thanks for taking the time to leave us a review! We appreciate your honest and open feedback. We understand that sometimes our products may not meet all expectations, but we strive to create high-quality, sustainable work clothing that will keep you comfortable and protected through every job. We're proud of the craftsmanship of our clothes and are committed to creating products that last.
Please do not hesitate to let us know what happened during your experience, we can be contacted at customercare@carhartt.com Thanks again for your review!
Regards,
Carhartt Europe
28 Apr 2024
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Answer by carhartt.com/gb
29 Apr 2024
Thanks for taking the time to leave a review for us! We're glad you think our clothes are worth the 5 stars. Here at Carhartt, we believe that everyone should have high-quality work clothing that is built to last. We appreciate you giving us a try and being so satisfied. Thanks again!
Regards,
Carhartt Europe
27 Apr 2024
Verified review
Love the coat, extra long in the arms and body. Great colour too.
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Answer by carhartt.com/gb
29 Apr 2024
Thanks for the great review! We're stoked that you love your Carhartt coat. We're always striving to provide the highest quality workwear that looks great and feels even better. Thanks for being part of the Carhartt family, we appreciate your support!
Regards,
Carhartt Europe
27 Apr 2024
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Answer by carhartt.com/gb
29 Apr 2024
Thanks for the great review! We're delighted to hear that Carhartt met your expectations and that you're so happy with your purchase. At Carhartt, we strive to provide quality clothing that is built to last and we're glad our commitment to sustainability has earned us a 5-star rating from you. Thanks again for taking the time to share your experience - we truly appreciate it!
Regards.
Carhartt Europe
26 Apr 2024
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Answer by carhartt.com/gb
29 Apr 2024
Thanks so much for the glowing review! We really appreciate you taking the time to share your experience with us and we're glad you were satisfied with our delivery, goods, and customer service. Here at Carhartt, we’re committed to providing our customers with the best possible work clothing – because we understand that exceptional workwear isn’t just about looking good; it’s also about comfort and safety. We hope you continue to enjoy our products for years to come!
Regards,
Carhartt Europe
26 Apr 2024
Verified review
Great quality product
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Answer by carhartt.com/gb
29 Apr 2024
Thank you for your positive review! We’re so glad to hear that you love the quality of our product. At Carhartt, we strive to provide durable and stylish workwear that stands the test of time. Thank you for being a loyal customer, and we look forward to continuing to serve you in the future.
Regards,
Carhartt Europe
26 Apr 2024
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Answer by carhartt.com/gb
29 Apr 2024
Thanks for taking the time to review us! We're glad to hear that your delivery experience was a positive one. We at Carhartt believe in creating comfortable, durable clothing that looks and feels good while helping make the world a better place. So we appreciate your support for our mission. Thank you again!
Regards,
Carhartt Europe
26 Apr 2024
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Answer by carhartt.com/gb
29 Apr 2024
Thank you so much for your kind words about our Carhartt work clothing! We strive to provide our customers with the highest quality and most sustainable apparel, and we're so glad that you've had a positive experience with us. We appreciate the time you've taken to share your feedback and it will certainly help us to continue improving our offerings in the future. Thank you again for being a valued customer of Carhartt!
Regards,
Carhartt Europe
25 Apr 2024
Verified review
Fast service, product met expectations of the brand. Good value for money, will be purchasing more in the future.
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Answer by carhartt.com/gb
26 Apr 2024
Thank you so much for your review! We are so glad that you found our service fast and that the product met the expectations of the Carhartt brand. We believe in providing our customers with high-quality apparel, and we appreciate your continued support. Thank you again for taking the time to share your experience with us.
Regards,
Carhartt Europe
25 Apr 2024
Verified review
Returned Zip hoody as it was huge, no refund yet
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Answer by carhartt.com/gb
26 Apr 2024
Thank you for your review. We apologize for any inconvenience you've experienced. Please be assured that we are processing your refund as quickly as possible. It can sometimes take a few business days for the refund to reflect in your account. If you have any further concerns, please don't hesitate to contact our customer service team at customercare@carhartt.com. Thank you for your patience.
Regards,
Carhartt Europe
24 Apr 2024
Verified review
Poor craftsmanship. Work wear denim that wouldn't last a week on a real construction site.
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Answer by carhartt.com/gb
25 Apr 2024
Thank you for your feedback. We apologize for any issues you experienced with our product. To better assist you, please contact our customer service team at customercare@carhartt.com. We want to understand the specific problems you encountered and begin the warranty process if necessary. We appreciate your cooperation in helping us investigate further. Thank you!
Regards,
Carhartt Europe
24 Apr 2024
Verified review
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Answer by carhartt.com/gb
24 Apr 2024
Thanks for taking the time to review us. We're glad you had a generally positive experience with Carhartt! Here at Carhartt, we strive to provide sustainable, high-quality workwear and are always looking for ways to improve our products. We appreciate your kind words and we'll take your feedback into consideration as we continue to create better, more durable clothing. Thank you again for your review!
Regards,
Carhartt Europe
23 Apr 2024
Verified review
Very easy to return the item.
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Answer by carhartt.com/gb
24 Apr 2024
Thank you for your feedback! We're glad to hear that you were able to return your item with ease. At Carhartt, we strive to provide our customers with a hassle-free shopping experience. We value customer satisfaction and are committed to delivering the best product quality and service. Thanks for being part of the Carhartt family!
Regards,
Carhartt Europe
23 Apr 2024
Verified review
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Answer by carhartt.com/gb
24 Apr 2024
Thank you for your review and for taking the time to share your experience with us. We're so glad to hear you're generally satisfied with our products. At Carhartt, we are committed to providing high-quality sustainable workwear, while also embodying a culture of sustainability, innovation, and craftsmanship. We appreciate you choosing us and hope that you will continue to enjoy our products!
Regards,
Carhartt Europe
23 Apr 2024
Verified review
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Answer by carhartt.com/gb
24 Apr 2024
Thank you for taking the time to leave us a review! We truly value your feedback. At Carhartt, we strive to design and produce clothing that stands up to tough work conditions while keeping sustainability in mind. Even though we may not have met your expectations this time, we are continuously working hard to create products that meet both our standards and yours. If you would like to provide us with more feedback, please do not hesitate to contact us at customercare@carhartt.com
Thanks again for your review – it helps us improve and achieve our commitment of providing strong, resilient workwear for all kinds of working environments.
Regards,
Carhartt Europe
23 Apr 2024
Verified review
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Answer by carhartt.com/gb
23 Apr 2024
Thanks for taking the time to give us your review! We're thrilled that you enjoyed our delivery, goods, and customer service. It's great to know that our hard work is paying off. At Carhartt, we strive to provide high-quality products and excellent customer service – and we're glad you appreciate it. We hope to continue providing you with great shopping experiences in the future. Thanks again!
Regards,
Carhartt Europe
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