Erzgebirge-PalaceReviews:
467 reviews in the last 12 months7,471 total reviews
Excellent
Most relevant positive review
8 Dec 2023
Verified review
Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
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Most relevant negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
27 Dec 2023
Verified review
A Childhood Tradition for Generations to Come
The order arrived in time for Christmas. It was perfectly packaged and easy to assemble as had been an absolute show stopper throughout our week of entertaining. It reminds me of my childhood which brought extra family sentiments.
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16 Jan 2024
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Consistency and professionalism
I’ve ordered several nut crackers over the years and they always arrive on time, well packaged and of a quality you would expect. When there has been an issue, they are quick to reply and professional in their responses
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27 Dec 2023
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Amazing and most beautiful crafting! The best Christmas gift ever. Made everyone in the family happy.
Easy ordering, on-time delivery... can't beat this!
And, as far as I can tell, no Amazon involvement. Even better...
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25 Oct 2023
Verified review
Everything I have purchased has been excellent quality and looks exactly like what you see pictured. Delivery is very quick. I have been thrilled with every single thing I've gotten. Have plans to order again and again.
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18 Dec 2023
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Nuss kracker
Guten Tag, ich möchte mich sehr bedanken für meinen Nuss kracker. Das handwerkliche können ist super. Der versant zu mir war sehr schnell und habe den Nuss kracker schon unter dem Baum stehen. VIELEN VIELEN DANK 🙏
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8 Jan 2024
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The little angel ornaments were exactly what I was looking for! I had purchased some in 1987 and was looking for something similar! The older angel is the darker one in the photo. They arrived quickly and safely.
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29 Dec 2023
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All around fantastic experience every time
Products are of a universally high quality, they're always packed exceptionally well, and it's incredible how quickly items get to me even during peak holiday shipping time product photos are also very well done.
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21 Dec 2023
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The pyramid is indescribably cute. It has amazing detail. The packaging was very well designed to prevent damage. The package arrived at its destination in the middle of the United States in less than a week.
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6 Dec 2023
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Stellar Company
Stellar company with great products, fast delivery/careful packaging and most importantly, top customer service. They assisted me with a mistaken order (my fault). I will definitely do business with them again.
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19 Dec 2023
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My sister loves her new Herrnhuter!
My sister loves my Herrnhuter I got in Germany, and I was thrilled to learn I could order her one from the US! Unfortunately the adapter that came with it was EU-UK instead of EU-US, but otherwise all is great!
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27 Oct 2023
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Please add a 'regular mail' option. I did not need my order quickly and didn't like paying such a high shipping charge, which doubled the price of my little item.
I would like to see more traditional products.
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5 Feb 2024
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I liked the quick service and the great shipping and the fact that I could find some specialty bulbs for which I've been looking a long time. Unfortunately, I ordered the wrong part - but that was my fault.
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13 Nov 2023
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Packaging was good. I opened it to make sure all parts were there and everything looked great. Superior shipping time. I received it quicker than I expected.
I will buy from this company in the future.
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25 Mar 2024
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Send your product a bit faster and send a replay to the orders that are made so the customer nows that they are recieved and on they way.
Make the youre site little better and more readable to order.
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22 Jan 2024
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The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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17 Oct 2023
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We love the detail care and quality that goes in to your products. Would purchase the more expensive ones if we could afford them. They are all beautiful. I purchased this as a gift for my daughter.
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29 Nov 2023
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This is beautiful
This is exactly what I expected - a high quality, beautiful depiction of the nativity. This arrived very quickly (3 days) and was packaged with care! Thank you for the excellent customer service.
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26 Nov 2023
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Christmas Pyramid A+++
Ordered a Christmas Pyramid and it is just like pictured. The craftsmanship is beautiful. Plus shipping was surprisingly fast to the USA. Will definitely order more decorations from this shop.
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13 Nov 2023
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Beautiful, quick shipping
The product is beautiful and was easy to assemble. The only thing I missed was having instructions in English. But I figured it out!
Shipping was extremely quick and everything arrived intact.
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21 Jan 2024
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Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
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