Erzgebirge-PalaceReviews:
467 reviews in the last 12 months7,471 total reviews
Excellent
Most relevant positive review
8 Dec 2023
Verified review
Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
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Most relevant negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
27 Oct 2023
Verified review
Precious Christmas Ornaments
I love the designs and the quality of the ornaments were great. The only issue is that I have is I ordered the Ulbricht wreath, which three of the candles broke off. Luckily, I was able to glue them back. My suggestion is with small parts like a candle, it should be in a separate box packed with paper where there would be little movement inside, like the Ulbrict Christmas tree.
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MH
Mary H.
Wilson, Wyoming
30 Oct 2023
Verified review
I give my 8 grand children a smoker for Christmas every year, as I did for my own 4 children and godchildren when they were growing up. They give great joy as they are brought out each year for the holidays. They are and will continue to be treasured for generations, especially in a world full of plastic and glitter. They are each works of beautiful and whimsical art.
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9 Dec 2023
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Lovely Handcrafted German Nutcrackers
I purchased three nutcrackers (well 5 if you count that the tiny set of musketeers was a set of 3): 16.1 inch Santa with Wreath, 7.9 inch Forester, and the 3 inch Musketeers - Set of Three. They are all absolutely beautifully crafted and have been a welcome addition to my large nutcracker collection, were shipped very quickly, and were packaged very securely.
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2 Jan 2024
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I bought 8 of these figures 50 years ago when I was in Germany for Christmas at the Nurenburg Christmas Market. I was excited when I randomly came across this website and saw they were still being made. I ordered 3 new ones hoping they would match what I bought 50 years ago. They do! The craftmanship is wonderful. Many good memories of my travels.
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RC
Robert C.
Boulder
19 Dec 2023
Verified review
Great quality and Unique Christmas Items.
We have been buying Christmas items and ornaments for years. Now we are buying your ornaments, etc for our grandchildren. We love the quality workmanship of your items and the fact that the are NOT like ornaments that most Christmas shop carry in the US that look like they were made in China.
Fast shipping and great customer service!
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4 Dec 2023
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Gift Purchased the 3-story Christmas…
Purchased the 3-story Christmas Nativity Carousel for adult children to gift them with something that they will treasure over the years to come.
-It arrived when promised
-It arrived well packaged and in good condition
-Gifted for the current holiday season and well received
-Quality of the item was commensurate with the price
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5 Mar 2024
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An Easter gift for my granddaughter to add to prior bunnies I purchased from you which I am sure she will love. I bought them for my children as well when they were young and so enjoy getting them out every year. They are timeless, the quality excellent and the purchase was easy with very quick delivery.
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26 Dec 2023
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Beautiful piece. Came quickly and was well packed. I have it out for the holidays. Beautiful detail and love the natural wood. It works well but you do need new votive candles & they need to be replaced more often as once the votive burns down a bit, the spinning feature will stop.
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29 Dec 2023
Verified review
Everything went smoothly. My package arrived well before the expected delivery date ☺️.
The Christmas pyramid was well packaged and protected on its journey.
It is high quality and the price reasonable.
This was my second time ordering from you and I will definitely be back.
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22 Dec 2023
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Long time favorite enjoying everything German. Goes back to 1962 at the age of 6 years old. Parents bought a VW, drove around Germany, Austria, Switzerland. Back every year. Love the Holidays, Markets, Hand Made, Service. Thank you. Flew FRA and MUC for 35 years Airline Pilot.
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19 Dec 2023
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German smoker
The actual smoker is beautiful. The craftsmanship is terrific…but…it is very fragile and the sled is all apart and disassembled in the box. I believe it is only at seams so after Christmas I will see if it can be glued. I should have taken a photo before I wrapped it.
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DE
Denise E.
New Milford
4 Feb 2024
Verified review
I absolutely love this website! I order a wooden Nutcracker for my son every year and have never been disappointed. The selection and quality is amazing. Not to mention everything is well packaged and the order always arrives in an amazingly short amount of time.
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27 Dec 2023
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Gorgeous and intricate wood details.
We are very pleased with the Cologne Cathedral window picture. Unfortunately, the recommended plug adapter which I purchased did not provide the proper electricity and I will need to get an electrical converter for it. Very fast shipping from Germany to USA.
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28 Nov 2023
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Items are exactly what I wanted but both arrived damaged. Santa smoker head had broken off and a tree had broken off the pyramid. I was able to repair both with glue but packaging for fragile items like these could have been better. Otherwise, very happy.
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13 Nov 2023
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Wonderful experience with this shop. Great selection overall, so it was hard for me to choose. Once ordered, the item arrived very quickly. Things were packed so well that it arrived without a scratch. Would definitely recommend this shop and this item.
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28 Dec 2023
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Beautiful Piece and easy delivery
The website is tricky to navigate but once I was able to get to the checkout it was smooth. It arrived on time, it was well packed and arrived on time. It's a beautiful piece. The tax and shipping costs made this pricey but the recipient loved it.
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27 Dec 2023
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Very carefully packed. My pyramid is fragile and it came fully intact and carefully prepared. It also came quickly! I didn’t expect to receive it before Christmas and in fact I received it 3 days before. Would definitely order from this company again.
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4 Feb 2024
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Products are very well made no China stuff there. Some things are a little out of my reach in price being an average income guy. With that said everything has gone up in price, I’m just glad I can get some keepsakes from our friends in Germany
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27 Dec 2023
Verified review
The nutcracker was beautiful, just what my wife was looking for. The one thing you could do better is that when I was trying to pay for the product on-line, a few times I go kicked out of the network. I had to log-in the next day to connect.
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27 Dec 2023
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Nurse
The nurse smoker is exquisite. My younger daughter is a nurse, and the smoker captures the essence of her professionalism and her service. It joins the many Christmas ornaments with a nursing theme that we have given her over the years.
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