Erzgebirge-PalaceReviews:
484 reviews in the last 12 months7,413 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Top negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
7 Feb 2024
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MH
MoAnna H.
High Wycombe
5 Feb 2024
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Nutcrackers - quality and efficient service
Efficient and speedy execution of sale. I was expecting possible customs implications and was surprised and pleased the shipment came through with no problems.
I did have difficulty navigating the website this time, more likely to do with my lack of expertise, but somehow kept jumping from German to English and back. Also, the item I was particularly searching for did not appear to be available, and then I came across it in a different search - erratic.
The items purchased were of usual good quality.
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8 Jan 2024
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Christmas pyramids
I am so delighted with the pyramids I have ordered. I love the different themes and they are beautiful and adorable. My whole family loves them so much at Christmas that we keep replacing the candles so they keep going all day. When visiting the online store it's almost overwhelming to choose, the descriptions are very accurate and they shipped soon after ordering.
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DE
Denise E.
New Milford
4 Feb 2024
Verified review
I absolutely love this website! I order a wooden Nutcracker for my son every year and have never been disappointed. The selection and quality is amazing. Not to mention everything is well packaged and the order always arrives in an amazingly short amount of time.
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4 Feb 2024
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Products are very well made no China stuff there. Some things are a little out of my reach in price being an average income guy. With that said everything has gone up in price, I’m just glad I can get some keepsakes from our friends in Germany
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16 Jan 2024
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Consistency and professionalism
I’ve ordered several nut crackers over the years and they always arrive on time, well packaged and of a quality you would expect. When there has been an issue, they are quick to reply and professional in their responses
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8 Jan 2024
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The little angel ornaments were exactly what I was looking for! I had purchased some in 1987 and was looking for something similar! The older angel is the darker one in the photo. They arrived quickly and safely.
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22 Jan 2024
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The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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21 Jan 2024
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Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
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PH
Pascal H.
Limburg
5 Feb 2024
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Schnelle Lieferung, gut verpackt, Qualitätsprodukte
Schnelle Lieferung und gut verpackt. Am Donnerstag bestellt und am darauffolgenden Montag in den Niederlanden erhalten.
Hochwertige Handwerkskunst, wir sind sehr zufrieden mit unserem Kauf
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27 Jan 2024
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Have ordered from Erzgebirge before. Always have what I am looking for in stock. Merchandise arrived promptly as advertised and most important the merchandise arrived in perfect shape.
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CR
Crissy R.
Glendale
16 Jan 2024
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I always get fast shipping and delivery. The products that I order are just like the website adversities. I love this store! I order from the USA and ship here and to the UK.
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13 Jan 2024
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I have made several purchases. Every item has arrived on time and it great condition. Also, your system for order status is outstanding, I always know where my purchase is.
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16 Jan 2024
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If I could give an extra half of star I would. I just don’t like that the structure doesn’t sit level due to an electrical connection being taped to the underside
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29 Jan 2024
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Thanks for a great experience!
Everything arrived safely and so quickly! Such excellent craftmanship and quality products! I can't think of anything that needs improving! Thanks so much!
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30 Jan 2024
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You are the best!!! I don’t think you can do any better . I am a very happy 😊 customer. Thank you and very happy New Year. Mary Ruth Roby
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12 Jan 2024
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Amazing product - highly recommend
This was my first time ordering from you guys and they are amazing! The quality is like no other, sturdy.
I would highly recommend!
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10 Jan 2024
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I have had nothing but great service every time I purchase something.I plan to purchase many more items in the future
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4 Feb 2024
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I’ve been extremely happy with Erzgebirge for over 7 years. Quality, delivery and value have been outstanding.
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30 Jan 2024
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Love my pyramid but had to reassemble it and glue it together as the packing had not protected it sufficiently.
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