Erzgebirge-PalaceReviews:
467 reviews in the last 12 months7,471 total reviews
Excellent
Most relevant positive review
8 Dec 2023
Verified review
Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
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Most relevant negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
29 Jul 2024
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24 Jul 2024
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22 Jul 2024
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5 Jul 2024
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The most wonderful winter light,I’m truly impressed with my product and amazing quick postage from Germany to Australia.
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15 Jul 2024
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He is even more handsome in person than the pictures
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Eileen W.
Fall City, WA
21 Jun 2024
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Beautifully crafted Christmas ornaments!
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Eileen W.
Fall City, WA
19 Jun 2024
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Love their items - detail is fantastic
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15 Jul 2024
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15 Jul 2024
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23 Jun 2024
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8 Dec 2023
Verified review
Absolutely stunning!
Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
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MH
MoAnna H.
High Wycombe
5 Feb 2024
Verified review
Nutcrackers - quality and efficient service
Efficient and speedy execution of sale. I was expecting possible customs implications and was surprised and pleased the shipment came through with no problems.
I did have difficulty navigating the website this time, more likely to do with my lack of expertise, but somehow kept jumping from German to English and back. Also, the item I was particularly searching for did not appear to be available, and then I came across it in a different search - erratic.
The items purchased were of usual good quality.
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19 Dec 2023
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Exactly what I expected!
We ordered on Tuesday, and it arrived in perfect condition on Friday. It is beautifully made. I couldn't be more pleased.
Advice for others: Purchase candles with the carousel. I purchased German-made tree/carousel candles from another company, and I have to soften the wax on the bottom to stabilize them. I would have thought that the candle sizes would be standardized, but they aren't. No big deal, but it's nice when candles are a perfect fit. (Also, you can certainly use tea lights.)
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12 Nov 2023
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We were very satisfied for the prompt delivery of our order. Sadly two of the Gunter Reichel baumbehang were not available, The Apple tree and The children with toys , and will have to wait untill next year as the postage for two will make them a liile expensive. Please will you inform us of when they are back in stock and keep us on your mailing list.
Whe a comes along we will put in abigger order as they make lovrly gifts.new star
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2 Jan 2024
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We have loved these products for years. My mother first started collecting the smokers 50-60 years ago, and we have carried on the tradition. Our last order arrived quickly and packed well. When we opened and unwrapped, one of the smokers (a Santa) had his arm detached at a glue join. No problem to fix…a little glue and good as new. Thank you all for such wonderful products. We have our 2 smokers for Christmas 2024 already picked out!
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27 Dec 2023
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I purchased the "Clockmaker" Nutcracker for my mother. It has amazing attention to detail. What surprised me was the Clock is functional! It comes with a pendulum and a key to wind the clock. I highly recommend this Nutcracker to anyone who shows interest. I was quoted a quick delivery time and it was delivered a day earlier than promised. Great customer service.Thank you for giving my Mother an unforgettable Christmas.
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2 Jan 2024
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The item is exactly as pictured and it came so quickly. Yes I paid for International shipping but still from the moment I ordered it till the time it was out the door was fast. Every year for several years I have purchased something from these folks and I'm never disappointed. America is flooded with cheap poorly made Chinese copies and I will not purchase them. Nothing compares to German craftsmanship.
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8 Jan 2024
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Christmas pyramids
I am so delighted with the pyramids I have ordered. I love the different themes and they are beautiful and adorable. My whole family loves them so much at Christmas that we keep replacing the candles so they keep going all day. When visiting the online store it's almost overwhelming to choose, the descriptions are very accurate and they shipped soon after ordering.
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31 Dec 2023
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I absolutely love the items I ordered but, disappointed that 2 of the 3 items arrived broken. See attached pictures.
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12 Dec 2023
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First time buyer.
First time I have purchased from this company. The website was very easy to use. The goods were delivered in a timely fashion. A very minor issue with a couple of figurines coming loose during shipment, but easily resolved and the company have kindly offered some compensation even though not requested. The items are well made and add a special festive feel. Will definitely use again.
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