Erzgebirge-Palace- Logo - reviews

Erzgebirge-Palace
Reviews:

493 reviews in the last 12 months7,389 total reviews  

4.88
Excellent
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Top positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Top negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
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Reviews for Erzgebirge-Palace

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MH
MoAnna H.
High Wycombe
5 Feb 2024
 Verified review

Nutcrackers - quality and efficient service

Efficient and speedy execution of sale. I was expecting possible customs implications and was surprised and pleased the shipment came through with no problems. I did have difficulty navigating the website this time, more likely to do with my lack of expertise, but somehow kept jumping from German to English and back. Also, the item I was particularly searching for did not appear to be available, and then I came across it in a different search - erratic. The items purchased were of usual good quality.
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DE
Denise E.
New Milford
4 Feb 2024
 Verified review
I absolutely love this website! I order a wooden Nutcracker for my son every year and have never been disappointed. The selection and quality is amazing. Not to mention everything is well packaged and the order always arrives in an amazingly short amount of time.
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4 Feb 2024
 Verified review
Products are very well made no China stuff there. Some things are a little out of my reach in price being an average income guy. With that said everything has gone up in price, I’m just glad I can get some keepsakes from our friends in Germany
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5 Feb 2024
 Verified review
I liked the quick service and the great shipping and the fact that I could find some specialty bulbs for which I've been looking a long time. Unfortunately, I ordered the wrong part - but that was my fault.
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PH
Pascal H.
Limburg
5 Feb 2024
 Verified review

Schnelle Lieferung, gut verpackt, Qualitätsprodukte

Schnelle Lieferung und gut verpackt. Am Donnerstag bestellt und am darauffolgenden Montag in den Niederlanden erhalten. Hochwertige Handwerkskunst, wir sind sehr zufrieden mit unserem Kauf
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27 Jan 2024
 Verified review
Have ordered from Erzgebirge before. Always have what I am looking for in stock. Merchandise arrived promptly as advertised and most important the merchandise arrived in perfect shape.
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29 Jan 2024
 Verified review

Thanks for a great experience!

Everything arrived safely and so quickly! Such excellent craftmanship and quality products! I can't think of anything that needs improving! Thanks so much!
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6 days ago
 Verified review
I have ordered from them multiple times. They are reliable and have very fast delivery. Never a single issue. Thank you for your wonderful service!
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5 days ago
 Verified review
Very nice articles. I very much like their manifacturing. The small improvement I'd suggest is to reinforce the packing of fragile articles.
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30 Jan 2024
 Verified review
You are the best!!! I don’t think you can do any better . I am a very happy 😊 customer. Thank you and very happy New Year. Mary Ruth Roby
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4 Feb 2024
 Verified review
I’ve been extremely happy with Erzgebirge for over 7 years. Quality, delivery and value have been outstanding.
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30 Jan 2024
 Verified review
Love my pyramid but had to reassemble it and glue it together as the packing had not protected it sufficiently.
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2 Feb 2024
 Verified review
Beautiful products, great website and my order was professionally packed and arrived in perfect condition.
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1 Feb 2024
 Verified review
I love my pyramid! It has so much detail and I love the wood shaving-like trees. I can’t stop admiring it!
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2 Feb 2024
 Verified review
Very high quality products. And the delivery was very prompt. Goods well packed for shipping to UK.
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EW
Eileen W.
Fall City, WA
5 Feb 2024
 Verified review
I live the craftsmanship of the items. Delivery is always quick and items packaged carefully
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9 days ago
 Verified review

Love my smoking basket maker!

Good prices, fast shipping, nicely packed product so no damage. We're very pleased!
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5 Feb 2024
 Verified review
Everything I ordered was well packaged, arrived on time and was as expected
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4 Feb 2024
 Verified review

Very highly recommend!

Their quality is incredible and they shipping is as fast as a domestic shop
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11 days ago
 Verified review
Quality product Well packed so that it arrived undamaged Fast delivery
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