Erzgebirge-PalaceReviews:
481 reviews in the last 12 months7,413 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Top negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
29 Dec 2023
Verified review
Everything went smoothly. My package arrived well before the expected delivery date ☺️.
The Christmas pyramid was well packaged and protected on its journey.
It is high quality and the price reasonable.
This was my second time ordering from you and I will definitely be back.
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21 Aug 2023
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I have made several purchases from Erzgebirge-Palace over the past few years and have always received excellent service.
Easy online ordering system, quick and efficient delivery with items beautifully packaged to prevent damage in transit.
Excellent good quality items Thank you
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22 Dec 2023
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Long time favorite enjoying everything German. Goes back to 1962 at the age of 6 years old. Parents bought a VW, drove around Germany, Austria, Switzerland. Back every year. Love the Holidays, Markets, Hand Made, Service. Thank you. Flew FRA and MUC for 35 years Airline Pilot.
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11 Sept 2023
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The best memory of Germany for years to come
Piramid is perfect was so happy with it. I would recommend The box of candles to anyone they work and fit perfectly with the piramid.
Your shipping was amazingly fast 4 days from Germany to home in US almost arrived before we did. We would definitely order from you again.
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19 Dec 2023
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German smoker
The actual smoker is beautiful. The craftsmanship is terrific…but…it is very fragile and the sled is all apart and disassembled in the box. I believe it is only at seams so after Christmas I will see if it can be glued. I should have taken a photo before I wrapped it.
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27 Sept 2023
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Hubrig Volkskunst Winterkinder- Weihnachtsdorf
The Winterkinder Weihnachtsdorf figures, houses, and the sky arch have been arriving fast and absolutely perfect! The sky arch is amazing - It reaches across the entire village scene. All will no doubt be family holiday heirlooms for many years into the future.
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27 Dec 2023
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Gorgeous and intricate wood details.
We are very pleased with the Cologne Cathedral window picture. Unfortunately, the recommended plug adapter which I purchased did not provide the proper electricity and I will need to get an electrical converter for it. Very fast shipping from Germany to USA.
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13 Nov 2023
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Wonderful experience with this shop. Great selection overall, so it was hard for me to choose. Once ordered, the item arrived very quickly. Things were packed so well that it arrived without a scratch. Would definitely recommend this shop and this item.
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28 Dec 2023
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Beautiful Piece and easy delivery
The website is tricky to navigate but once I was able to get to the checkout it was smooth. It arrived on time, it was well packed and arrived on time. It's a beautiful piece. The tax and shipping costs made this pricey but the recipient loved it.
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27 Dec 2023
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Very carefully packed. My pyramid is fragile and it came fully intact and carefully prepared. It also came quickly! I didn’t expect to receive it before Christmas and in fact I received it 3 days before. Would definitely order from this company again.
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12 Jun 2023
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I bought this for my sister for her birthday. She loves it. It came so fast, we were very impressed. This is the second smoker I have ordered over the last two years and I am always impressed by how quickly they respond. We love all their products.
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7 Aug 2023
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Beautiful music box for our…
We bought a beautiful music box for our first grandchild. My wife is from Germany and we have a striking Christmas pyramid from your company. We received the music box gift in a timely fashion with excellent protective packaging. We will be back
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27 Dec 2023
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The nutcracker was beautiful, just what my wife was looking for. The one thing you could do better is that when I was trying to pay for the product on-line, a few times I go kicked out of the network. I had to log-in the next day to connect.
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27 Dec 2023
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Nurse
The nurse smoker is exquisite. My younger daughter is a nurse, and the smoker captures the essence of her professionalism and her service. It joins the many Christmas ornaments with a nursing theme that we have given her over the years.
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3 Jan 2024
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Erzgebirge-Palace is fantastic.
I had a real good experience ordering from Erzgebirge-Palace. Their products are beautiful. Their customer service is great. Erzgebirge-Palace shipped my orders very quickly. I would recommend Erzgebirge-Palace to my family and friends.
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28 Dec 2023
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The 3 nutcrackers are great. Received undamaged.
Like to say thank you for being patient while try to get my credit process with problems with the credit card company. So I used my credit union credit card instant with no lroblems.
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27 Dec 2023
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A Childhood Tradition for Generations to Come
The order arrived in time for Christmas. It was perfectly packaged and easy to assemble as had been an absolute show stopper throughout our week of entertaining. It reminds me of my childhood which brought extra family sentiments.
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12 Jun 2023
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I like the way the nutcracker was packed and packaged. It means less likelihood of damage during shipping. The nutcracker itself is super cute as I expect all the nutcrackers from Erzgebirge-palace and Christian Ullbrich to be!
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16 Jan 2024
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Consistency and professionalism
I’ve ordered several nut crackers over the years and they always arrive on time, well packaged and of a quality you would expect. When there has been an issue, they are quick to reply and professional in their responses
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27 Dec 2023
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Amazing and most beautiful crafting! The best Christmas gift ever. Made everyone in the family happy.
Easy ordering, on-time delivery... can't beat this!
And, as far as I can tell, no Amazon involvement. Even better...
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