Erzgebirge-PalaceReviews:
470 reviews in the last 12 months7,497 total reviews
Excellent
Most relevant positive review
8 Dec 2023
Verified review
Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
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Most relevant negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
27 Dec 2023
Verified review
Amazing and most beautiful crafting! The best Christmas gift ever. Made everyone in the family happy.
Easy ordering, on-time delivery... can't beat this!
And, as far as I can tell, no Amazon involvement. Even better...
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18 Dec 2023
Verified review
Nuss kracker
Guten Tag, ich möchte mich sehr bedanken für meinen Nuss kracker. Das handwerkliche können ist super. Der versant zu mir war sehr schnell und habe den Nuss kracker schon unter dem Baum stehen. VIELEN VIELEN DANK 🙏
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8 Jan 2024
Verified review
The little angel ornaments were exactly what I was looking for! I had purchased some in 1987 and was looking for something similar! The older angel is the darker one in the photo. They arrived quickly and safely.
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29 Dec 2023
Verified review
All around fantastic experience every time
Products are of a universally high quality, they're always packed exceptionally well, and it's incredible how quickly items get to me even during peak holiday shipping time product photos are also very well done.
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21 Dec 2023
Verified review
The pyramid is indescribably cute. It has amazing detail. The packaging was very well designed to prevent damage. The package arrived at its destination in the middle of the United States in less than a week.
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6 Dec 2023
Verified review
Stellar Company
Stellar company with great products, fast delivery/careful packaging and most importantly, top customer service. They assisted me with a mistaken order (my fault). I will definitely do business with them again.
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5 Feb 2024
Verified review
I liked the quick service and the great shipping and the fact that I could find some specialty bulbs for which I've been looking a long time. Unfortunately, I ordered the wrong part - but that was my fault.
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13 Nov 2023
Verified review
Packaging was good. I opened it to make sure all parts were there and everything looked great. Superior shipping time. I received it quicker than I expected.
I will buy from this company in the future.
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25 Mar 2024
Verified review
Send your product a bit faster and send a replay to the orders that are made so the customer nows that they are recieved and on they way.
Make the youre site little better and more readable to order.
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22 Jan 2024
Verified review
The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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29 Nov 2023
Verified review
This is beautiful
This is exactly what I expected - a high quality, beautiful depiction of the nativity. This arrived very quickly (3 days) and was packaged with care! Thank you for the excellent customer service.
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26 Nov 2023
Verified review
Christmas Pyramid A+++
Ordered a Christmas Pyramid and it is just like pictured. The craftsmanship is beautiful. Plus shipping was surprisingly fast to the USA. Will definitely order more decorations from this shop.
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13 Nov 2023
Verified review
Beautiful, quick shipping
The product is beautiful and was easy to assemble. The only thing I missed was having instructions in English. But I figured it out!
Shipping was extremely quick and everything arrived intact.
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21 Jan 2024
Verified review
Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
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6 Dec 2023
Verified review
Good communication, Quality music box.
Good communication, Excellent quality / workmanship of figurines and music box, nice tone and song, fast shipper. I don't know anything you could do better - maybe have a store in the US ?
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PH
Pascal H.
Limburg
5 Feb 2024
Verified review
Schnelle Lieferung, gut verpackt, Qualitätsprodukte
Schnelle Lieferung und gut verpackt. Am Donnerstag bestellt und am darauffolgenden Montag in den Niederlanden erhalten.
Hochwertige Handwerkskunst, wir sind sehr zufrieden mit unserem Kauf
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27 Jan 2024
Verified review
Have ordered from Erzgebirge before. Always have what I am looking for in stock. Merchandise arrived promptly as advertised and most important the merchandise arrived in perfect shape.
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CR
Crissy R.
Glendale
16 Jan 2024
Verified review
I always get fast shipping and delivery. The products that I order are just like the website adversities. I love this store! I order from the USA and ship here and to the UK.
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OF
Orflaith F.
Wicklow
18 Nov 2023
Verified review
Love my new Nutcrackers! Excellent quality and love that their mouths really open and shut! I can see a few more of them added to my Christmas collection over the next few years.
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13 Jan 2024
Verified review
I have made several purchases. Every item has arrived on time and it great condition. Also, your system for order status is outstanding, I always know where my purchase is.
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