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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com
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13 May 2023
Verified review
My laptop was brand new. I opened it up from the box and it wasn't turning on, so I sent it away for repairs. No stretches or even a single mark. Received it back with a bit locker password, dirt behind the screen, HP logo stretched, the sticker removed and the rubber at the bottom peeling off. What the hell have you done to my PC which I paid a premium price for. I will take this matter further.
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Answer by best2serve.com
22 May 2023
We apologize for the inconvenience. We escalated your query to the technical department. An engineer should contact you regarding the follow up of the unit repair.
12 May 2023
Verified review
Your operative tried his best but was unable to isolate the problem. I’ve ended up having to buy a new printer having already paid you £21.49 for unsuccessful tech support for the old one. No mention of a refund which I thought was normal if a problem was unresolved.
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Answer by best2serve.com
15 May 2023
We regret that the problem could not be solved. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
11 May 2023
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10 May 2023
Verified review
BTZB0441-01
DPD collected my laptop for repair on Thursday 27th April.
The driver was confused about labelling and recording the collection and gave me a huge roll of bubble wrap to package it. He stuck a label on the box and gave another one to me. and took the the box away. The following day another DPD driver arrived to collect the laptop. I explained it had already been collected. On the 5th of May the same DPD arrived again to collect the laptop. I explained again that it had already been collected. The HP Customer support page tells me that the unit was collected but it also says that I was unavailable for collection on 3 occasions, I was available. I rang HP on 6th May and they assured me the unit is with the repairer. I have paid a lot of money for the repair and would expect better service than this the status page is not helpful
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9 May 2023
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9 May 2023
Verified review
Very pleased with service, quick answers to any queries.
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