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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com
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24 Jul 2023
Verified review
Your quality control is poor!
Laptop returned from a paid repair along with a quality checklist of post repair checks/tests completed.
Despite the quality report stating that ‘case correctly fitted and screws in place’, one of the only two screws holding the rear case in place was missing, how much of the remaining quality checklist was not carried out!
The laptop now has to be returned for a 2nd time to have the screw replaced leaving me without my laptop for an additional period.
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24 Jul 2023
Verified review
The phone back service did not call back. You offer a service it needs to be followed through
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Answer by best2serve.com
24 Jul 2023
Good afternoon,
Our apologies that no-one has got back to you yet.
We have now asked the responsible team to reach out to you related to reference case number 5108251320.
We trust that they will get in touch with you within the next 48 hours.
Best regards,
Team Best2Serve
21 Jul 2023
Verified review
All OK thanks. J Sedgwick.
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20 Jul 2023
Verified review
All was very quickly posted and arrived on time.
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16 Jul 2023
Verified review
Good convenient service
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
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14 Jul 2023
Verified review
Send a reminder when the plan is about to expire
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9 Jul 2023
Verified review
No reminder to renew after expiry
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9 Jul 2023
Verified review
Just brilliant
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4 Jul 2023
Verified review
good to deaL WITH
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3 Jul 2023
Verified review
Great customer advisor
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22 Jun 2023
Verified review
Paid twice in spite of guarantee
I paid for my printer to be repaired, but it wasn't. In spite of the guarantee I had to contact you and pay again - and the operative easily solved the problem. I pointed out that I had paid twice and was told he would look into the matter, but my latest Credit card statement (which I checked on Monday) indicates no refund was made. Poor treatment by HP indeed - can't recommend your company.
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Answer by best2serve.com
22 Jun 2023
According to your feedback, we have indeed found 2 identical orders- one made the 8th of June and another one made the day after. We have just requested the reimbursement for the last order and the amount you have paid will now be credited towards your credit card account within 3 weeks.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
21 Jun 2023
Verified review
Delighted with Best2Serve, who were recommended to me on the neighbourhood site Next Door. I have a new desktop computer (one month out of guarantee!) and I needed it urgently for my Creative Writing Course. Seb came to us straight away and had to take it with him as the problem was a chipped screen.
As soon as the new part was received Seb returned it to us and set it up again for us. I am happy to recommend this company to everyone whose PC needs some tender loving care.
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18 Jun 2023
Verified review
Exciting and rewarding
This was a totally new and unique experience that would recommend
to anybody who hasn`t done it
A must do for all
Good service I had from you and DHL delivery to me and I will use you again to order
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29 May 2023
Verified review
When I rang a few times each person told me something different and still no replacement for the printer HP broke due to an update
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Answer by best2serve.com
31 May 2023
We apologize for the inconvenience. We referred your request to the technical department.
24 May 2023
Verified review
Problem free.
Everything was fine no problems at all.
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23 May 2023
Verified review
HP Care Package
I bought a HP Care Package and it was processed within 24 hours.
Easy and efficient, I have never needed to call upon the prior two Care Packages for my PC however it is good to know I am covered in case of a failure for two extra years. I got 20% off as well.
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19 May 2023
Verified review
Very helpful
The gentleman that helped me was very patient and clear with what he needed me to do.
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