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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com
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12 Jan 2024
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10 Jan 2024
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6 Jan 2024
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Extending warranty for my laptop was easy and quick. No hassle process, delivered desired result in an efficient and timely manner.
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1 Jan 2024
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You could try prioritising customer service.
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Answer by best2serve.com
2 Jan 2024
Good afternoon,
I am sorry in case you have not been able to get a hold of a technical support agent.
Please be advised to try and dial the phone number mentioned in the Email that was sent to you after the purchase of HP technical phone support. The team is available from Monday- Friday between 9:00 AM- 5 PM CET.
In case you're still unable to get a hold of a support agent, we would like to ask you to let us know by sending a short message towards helpdesk@best2serve.com.
We will then ask the team to reach out to you instead.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
Easy and secure ordering. Good communication so far.
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29 Dec 2023
Verified review
No idea where the order is ……
No idea where the order is or what is going on, still waiting to know what is happening after two days. Online account still shows no order placed despite monies being taken and cleared.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. Bhandari,
We are sorry for the delay but as requested, the order has been cancelled and reimbursed.
Our sincere apologies that you did not receive a response within the expected time frame.
Best regards,
Team Best2Serve
29 Dec 2023
Verified review
Very poor customer service and slow response times.
Very poor customer service and slow response time.
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Answer by best2serve.com
13 Jan 2024
Dear Mr. BHANDARI,
Unfortunately, we have got to inform you that this order ha in fact been cancelled and reimbursed.
The reason why it has been cancelled is that the order is a duplicate of another order that was made.
Best regards,
Team Best2Serve
22 Dec 2023
Verified review
HP USB recovery flash drive
Though the HP USB recovery drive I purchased did not fix my laptop, I am very satisfied with the customer after sales service I received.
Thank you very kindly.
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19 Dec 2023
Verified review
Your agents were very helpful but in the end it proved that the printer was faulty and it was returned to Argos .They gave me a part refund which was very reasonable.It is a bit annoying that it cost me over £40 to eventually find that there was a fault with the printer.
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19 Dec 2023
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14 Dec 2023
Verified review
Assisted me with my problem printer. Very helpful.
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12 Dec 2023
Verified review
Kept cancelling my order
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Answer by best2serve.com
12 Dec 2023
We are sorry that we have cancelled your order because it was a duplicate with another order you made which you had cancelled in the meanwhile. We are currently in touch with you to get this warranty activated. We will inform you by email with more information once available.
11 Dec 2023
Verified review
Not expim
Not explain
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Answer by best2serve.com
12 Dec 2023
Good afternoon,
I am sorry to read that you're not happy and have left a negative review.
Please be so kind to reach out to us via helpdesk@best2serve.com so we can try to answer any questions that you might still have.
Thank you for your understanding.
Best regards,
Team Best2Serve
4 Dec 2023
Verified review
You have totally messed up my order. I've paid for and send a computer which the repair team don't recognised and now threaten to send back without the repairs I have paid for. This is completely unacceptable and you have made a mistake of huge inconvenience.
Plus - what is the point of sending me something in German? Kaeferschutz? What is that all about please?
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Answer by best2serve.com
8 Dec 2023
We apologize for the inconvenience and would like to inform you that we have sent the request to the department concerned. We have asked the department concerned to reach out to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
I have not received any documents from HP ie. Care Pack details or acknowledgement. HP web site now tells me that "There is NO Care Pack for my PC Serial No.8CCO230FNZ available.
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Answer by best2serve.com
3 Dec 2023
Thank you for your message and our apologies that the HP Care Pack bought is not visible yet.
The HP Care Pack bought has been activated and registered though and as a result, the HP Care Pack contract was sent to you by Email the 27th of November. From that moment on, you can start using your HP Care Pack.
Please be advised that after receiving your HP Care Pack contract, it can take up to 14 days for HP to update your warranty status and your active HP Care Pack in their systems (for example in the HP Support Assistant).
Thank you for your patience and understanding.
Best regards,
Team Best2Serve
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