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Top positive review
16 Jul 2023
Verified review
I liked that I could ring and speak to a technician to help fix my printer issue. However, I expected more "technical" assistance, i.e. a diagnostics check or something similar to be used to ascertain what the issue actually was. After being told to wipe the print heads with a damp cloth, I was told my cartridges were dry despite ink still being shown on the HP Smart software. So the solution provided was buy new cartridges, which of course worked. Solution was correct, so pleased a fix was found, but a little disappointed with the added cost and very basic "technical" advice. That said, the lady was very helpful and understanding.
I ordered my laptop to be repaired on the 17th of October. I was told it would take 5 to 15 business days. I then received an email that there was a parts shortage and will be delivered around the 20th of November. I deemed this to be unacceptable as I am a university student who relies on their laptop and was promised it would take a maximum of 15 business days. I then called your support team on the 26th of October and explained the situation to a man called Joshua. He then told me that the product would be delivered before the 30th of October. I triple checked and he continued to say this delivery date. I then received an email on the 30th of October saying that its new estimated delivery was the 2nd of December. Which is over 40 business days from when I placed the order. In my eyes this is unacceptable and I should either receive a replacement laptop whilst mine is under repair over the promised time period. Or a new laptop completely. I am a university student who need their laptop for their course and instead of doing work I have been dealing with your team. I have been blatantly lied to by Joshua, a member of your team which I find unacceptable, I have been promised calls to be returned by supervisors which have never happened. It is not the consumers fault that you are experiencing a parts shortage and as a service you should be responsible for finding a solution. I expect this problem to be sorted out ASAP and I want to hear back as soon as possible.
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Reviews for best2serve.com
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1 Sept 2023
Verified review
This was really very good indeed - whilst the actual issue (a missing driver relevant to a hub) was created by the hardware fix completed by HP, the way Mohammed researched, perservered and solved the issue was spot on. Very impressed.
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31 Aug 2023
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31 Aug 2023
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Answer by best2serve.com
31 Aug 2023
Thank you for leaving your review.
Unfortunately you have indicated not to be satisfied with our service. We would like to ask you to inform us about the reason why you are not satisfied.
Based on your comment, we hope to improve our service and make sure your next experience will be positive.
Please email your response to helpdesk@best2serve.com
SUCH EXCELLENT SERVICE. ALL DONE WITH THE CLICK OF A KEYBOARD. NO HUMAN WAS INVOLVED!
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15 Aug 2023
Verified review
I got no help at all. They just read out what I’d already found on Google. I’ve asked 4 times for this to be cancelled within the 14 days cooling off period and no one can help me. The guy on the phone said I should never have been charged for the service.
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Answer by best2serve.com
15 Aug 2023
Dear Mr. Poynter,
We have cancelled and refunded your order accordingly.
The funds will be credited to your credit card account in about 10- 12 business days.
Very Easy to Order from Best2Serve and pleased that I am covered now.
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4 Aug 2023
Verified review
Always my first choice for laptop warranty extension.
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2 Aug 2023
Verified review
I have always found them very helpful in the past and my experience with them has been positive
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28 Jul 2023
Verified review
Poor service
After I paid for this service your rep on the phone tried to connect to my phone but couldn't and told me to contact my internet provider. I explained the problem appeared mechanical and not to do with the internet connection. He didn't offer a local repair. I subsequently checked my printer's internal workings and cleaned it and the fault was cleared. Therefore, I've paid for a service I never received.
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Answer by best2serve.com
28 Jul 2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform Technical Support so that this does not happen again in the future. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
27 Jul 2023
Verified review
Extremely difficult to get a satisfactory response or reply from this company.
Totally ignored my attempted requests to respond or honour arranged call backs to my many calls!
Sold a policy that did not suit my agreed requirement with their sales team.
Agreed with the salesperson that the policy would cover the repair of faulty hinges only to find out once I had purchased the policy and laptop sent to HP that the repair would be a paid repair of £314.29 reduced as a favour to £267.15!
Thanks to Trusted Shops who arranged the refund of the policy costs which then helped to pay for the repair!
I will not purchase another HP item again or use Best2Serve for any future repairs!
Once bitten!
Thank you Trusted Shops for helping me.
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27 Jul 2023
Verified review
Sent my HP laptop for a repair to the hinge/screen which was preventing the laptop from opening. It was subsequently repaired and returned to me with a screw missing from the rear case.
HP are stating that the laptop was received by them with the screw missing and therefore returned to me in the same state!
The laptop was returned to me along with a repair invoice sheet and a HP quality check sheet with one of the many items marked as PASS by the QA inspector being ‘Case correctly fitted and screws in place, which they weren't.
I have spent the last 6 days trying to get this resolved and now need some help from Trusted Shops.
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