Motatos.co.uk
Reviews:

185 reviews in the last 12 months1,573 total reviews  

4.02
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

1 Jun 2023
 Verified review
I love it. Lots of things that I buy regularly at a reduced price. Things that have been discontinued that I love. Dog treats that are near bb dates that won’t last them 5 mins so no concerns over that. Every item on the website tells you the BB dates and you’re saving stuff going into land fill. The family are always excited to see what treasures will be in this months box. (I order monthly) plus I’ve had lots of discount vouchers so that pretty much covers the p&p although it’s not that expensive anyway. I’ve not had to wait longer than 7 working days and that was only because of a bank holiday. So I’m a happy customer. 5*

Top negative review

19 May 2023
 Verified review
I cancelled my order but they refuse to accept my cancellation. Then wrote it was packaged & with the courier. NO IT IS NOT AS THE COURIER HAS NOT RECEIVED IT - more filthy lies !!!!! Into 2nd week with no items. Had to go and buy them from supermarket. DO NOT USE THEM !!!! CROOKS AND STILL WAITNG MY REFUND !!!!!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Motatos.co.uk

 Sort by  
Relevance
(109)
Reset
1 Jun 2023
 Verified review
I love it. Lots of things that I buy regularly at a reduced price. Things that have been discontinued that I love. Dog treats that are near bb dates that won’t last them 5 mins so no concerns over that. Every item on the website tells you the BB dates and you’re saving stuff going into land fill. The family are always excited to see what treasures will be in this months box. (I order monthly) plus I’ve had lots of discount vouchers so that pretty much covers the p&p although it’s not that expensive anyway. I’ve not had to wait longer than 7 working days and that was only because of a bank holiday. So I’m a happy customer. 5*
Report review
8 Jun 2023
 Verified review

Variety at a great price

I enjoy the price of Motatoes and their variety. As a consumer, it is my job to find the best deals for me, I usually shop on the store with a window open to my local grocery stores to compare prices. As I live in a semi-rural area, I enjoy the variety of goods that Motatoes offers as well as the standard fare. I also use Motatoes to buy foods my 93 year old father in law will enjoy, saving him a little money and time. While I've been a customer of Motatoes, they've improved packing a massive amount and when there's been any breakages, they've been quick to provide a refund. Generally I use Motatoes free shipping service who take a little longer to deliver, but that's the only non positive thing I can say. Kudos!
Report review
19 May 2023
 Verified review
After seeing a lot of Advertisements about Motatos and reading how their business is helping the environment we decided to try them. We were amazed how many products they have on offer. You save money on every item and their all named brands. Within five days our order was delivered and we are very happy with all our ordered items. Quite a few items had good dates on them. If your looking to save money on your food shopping and are not bothered by some items passed the best before date then we highly recommend Motatos. We will be ordering a lot more.
Report review
24 May 2023
 Verified review
Prices are good obviously and it's nice to think that items that might be discarded are being bought and used. The time taken to order and dispatch could be improved and a 'being prepared /packed' update when checking orders would be good rather than stuck in processing. Along with a tracking number for when dispatched and perhaps an email or sms when dispatched. I think this is the only area of improvement that I could see really.
Report review
14 Jun 2023
 Verified review
You sell the item I use at a lot cheaper rate than other places. I like this very much. You are also very reliable how you send things out and let me know if there is a delay. If the delay is longer than just a few days you send an extra voucher to use next time which I find really kind. I would recommend you to all my friends, family and work colleagues as I think you are a great company.
Report review
28 May 2023
 Verified review
Great ethos of selling surplus stock to avoid landfill. Placed 4 orders so far. Usually arrives 7-8 working days so worth bearing in mind if you need things sooner. Have recommended to friends & family who are now using them too. Kudos to the packers who take skillful care in boxing up the orders. It generates a fair bit of brown paper & card but it's recyclable.
Report review
29 May 2023
 Verified review
I had a lovely experience and got the products i wanted, shipped in a lovely amount of time and when i spoke to Sophie about an update she was very helpful and told me that my order would be shipped by the end of the day but it was a few hours later so i am very happy with the service and cant complain.
Report review
24 Jun 2023
 Verified review
Great shopping experience great range of products great customer service especially when things do go wrong it's dealt with promptly and efficiently. The only thing I can add is please do not close down like so many online suppliers I've seen recently I will be lost and heart broken if you do
Report review
6 Jun 2023
 Verified review

Fab :-)

For a young company with a genuine passion to make shopping more environmentally friendly in its distribution and waste limiting management, id say from a customer point of view, they're doing pretty good 👍🤗 i will be continuing to shop with them. Thank you and Happy 1st Birthday!
Report review
25 Jun 2023
 Verified review

Simply the best

Love Motatos not only are the items great but the comms are the best. From ordering to receiving goods you are informed every step of the way. Everything is wrapped to perfection no spills or broken bottles, just got my order and im ordering again. 5* service well done team Motatos
Report review
24 Jun 2023
 Verified review

Love it!

I love that I can get really good discounts on products that I wouldn't normally be able to get in the supermarket. Found some great vegan stuff that I can't get anywhere else. And its using product that would otherwise be wasted, so I helping to do my bit for sustainability.
Report review
27 May 2023
 Verified review

Vitalite slimfast product

I have only ordered twice from them so far. The items I buy from them are almost half the price what it is everywhere else. My second shopping was even free delivery, normally it's £40.00 order minimum I am very happy with their service and will continue shopping with them.
Report review
AT
Amy T.
Norwich
3 Jun 2023
 Verified review
Everything was as ordered. The glass jars and bottles were carefully wrapped and the items all had sufficient amount of packaging protecting delivery. All packaging for delivery was recyclable. Amazed what I had managed to get for my money. Very pleased.
Report review
18 May 2023
 Verified review
Good quality goods, all still good to eat! Delivered by parcelforce, not ‘rush delivered’ to get to us super quick. Better for the planet, and due to them all being cupboard items there were all in a perfect condition when they arrived. Great value!
Report review
2 Jun 2023
 Verified review
They seem to be getting much better in packing, smaller boxes, hence less packaging, which makes life a bit easier when it comes to recycling. As always items arrive in good condition, excellent value.
Report review
20 May 2023
 Verified review
They kept me informed about my order and as I had to wait a few more days for items I ordered they kindly gave me a £5 discount on next order. Very impressed with what I received. Well packed no damages
Report review
KS
Kev S.
Newcastle under Lyme
17 May 2023
 Verified review
Pricing competitive. Make it more clear that some products are past their 'best before' dates. By a video tutorial, showing customers, how to check the dates when clicking on the product.
Report review
9 Jun 2023
 Verified review

Huge improvement

My previous order was badly packed, a bottle had opened but the team were very helpful. This order was beautifully packed, the box was well secured. Well done for improving everything.
Report review
22 May 2023
 Verified review
Another successful parcel of interesting goodies. This is a really good way to try stuff j wouldn't fork out money for .discovered one or two gems. Really need to not buy snacks giggle.
Report review
13 May 2023
 Verified review
First time using Motatos, well pleased with the prices and goods that the supply. Packaged arrived safely on 13/05 at the time stipulated. Well wrapped. Thank you will use again
Report review