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Top positive review
1 Jun 2023
Verified review
I love it. Lots of things that I buy regularly at a reduced price. Things that have been discontinued that I love. Dog treats that are near bb dates that won’t last them 5 mins so no concerns over that. Every item on the website tells you the BB dates and you’re saving stuff going into land fill. The family are always excited to see what treasures will be in this months box. (I order monthly) plus I’ve had lots of discount vouchers so that pretty much covers the p&p although it’s not that expensive anyway. I’ve not had to wait longer than 7 working days and that was only because of a bank holiday. So I’m a happy customer. 5*
We've had 3 deliveries from Motatos now, all good size orders. First two were actually perfect, everything intact and well wrapped to protect.
Today we received the third, part of the order was Belvita biscuits, which from a supermarket come foil wrapped in a box. The ten we bought (2 lots of 5) were all intermingled in their foil wrappers, with canned goods, bottles of shampoo and glass bottles wrapped in cardboard, so half were literally crushed to bits.
There was a large penetrating perforation in the box, so it had obviously been mishandled by DPD.
We ordered two Leffe beers, only one in the box though still charged for two and two in the packing email.
Some cotton buds were crushed and burst open, and even a can of mojito had been crushed so badly it was slightly leaking (very slightly) but crushed at the top rendering the opening impossible.
One of the shampoos had slightly leaked from being crushed, but fortunately hadn't contaminated anything else.
So while I'm happy with the products, I'm not happy with the packing, so buyer beware if you are buying goods that may be damaged in transit. Canned stuff and glass stuff in general seems fine.
We have contacted customer service and will update this review with the outcome.
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Reviews for Motatos.co.uk
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1 Jun 2023
Verified review
Great customer service
Great deals and always quick to sort out issues when damaged goods or incorrect/incomplete orders received.
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31 May 2023
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Great selection of products at a great price
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31 May 2023
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Arrived quickly, products hit and miss
My order arrived quickly. But one of the products has leaked, and another has completely gone off (so much so that it had separated and tasted utterly disgusting). Almost all of them were well past their best before dates (some by several months).
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30 May 2023
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My second order with mottos was good, arrived within 3-4 days, which is much better than the previous order, which never arrived..
The choice of goods is great.
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29 May 2023
Verified review
I had a lovely experience and got the products i wanted, shipped in a lovely amount of time and when i spoke to Sophie about an update she was very helpful and told me that my order would be shipped by the end of the day but it was a few hours later so i am very happy with the service and cant complain.
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29 May 2023
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Delivery drama
Kept getting messages stating different delivery dates then cancelling them very annoying. Reported this but nothing heard back yet and delivery made when I was out but a neighbour sorted things out for me. Goids are great but service dire
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29 May 2023
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Very slow delivery and badly packaged…
Very slow delivery and items packaged terrible. No tracking for the parcels, so you don't know when its going to arrive and some items have arrived and been stale and inedible.
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28 May 2023
Verified review
Great ethos of selling surplus stock to avoid landfill. Placed 4 orders so far. Usually arrives 7-8 working days so worth bearing in mind if you need things sooner. Have recommended to friends & family who are now using them too.
Kudos to the packers who take skillful care in boxing up the orders. It generates a fair bit of brown paper & card but it's recyclable.
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