desenio.co.uk

Reviews:

Nice prints and yes, would use again , but delivery is sooo slow.

I like that you can order the frames as well as prints.

Great service and great quality prints.

Easy to order and quick delivery.

The artwork and delivery were great, but the print was warped on arrival. A real shame and suprise for a poster shop!

Very prompt and everything was in very good order. Some prints expensive, would definitely buy from them again.

Lovely prints but picture sizes aren’t actually as listed.

Quality and print was lovely.

Prints are of good quality and I'm happy with them. I had trouble with receiving the delivery from FedEx as there was no way to reschedule or indicate morning or afternoon delivery from customer end, or to ask to leave package e.g. with neighbours, or redirect to a pickup point. After 3 unsuccessful delivery attempts I needed to go through Desenio customer service to sort it out (no trouble there, they got back to me the following day). FedEx were asked by Desenio to deliver to me after 4pm but proceeded to schedule 4th delivery in a row for a morning slot, which is when I'm normally at work. They finally left the canvases by my door though, which I was OK with, despite that it wasn't what was agreed. It shows for lack of understanding and poor communication from FedEx. Make sure you read Desenio's terms properly as during this experience I found out that if FedEx had sent my canvases back to Desenio I would have been charged extra 50% of order costs. This caused me a lot of stress and for that reason alone I won't order with Desenio again - i.e. the delivery service is unreliable and customers can't get in touch with them but at the same time after 3 attempts if you don't pick up your package yourself within 2 working days from a middle of nowhere, they might send it back, which might cost you a lot of money.

I'm pleased with the two pictures and frames - they are good quality and the timescale was kept. However, why did Evri deliver them to a collection point and not to my house? It's not as though no-one was home; the collection point is a good 10 minutes walk away (I don't have private transport) and the parcel was blooming heavy for me to carry. Not impressed with the delivery arrangement at all.

Happy with the products but delivery was far too long, took well over a week to arrive despite them advertising it as ‘fast delivery’ on their website. These days people expect next day or 2 day delivery. Box was also not packed well so the bottom half was open when it arrived.

Love the prints... The tracking doesn't work though so after 6 days of being stuck on "Awaiting shipment" I had to email to ask when I could expect it. This is the second time I've ordered from this site and I had the same issue last time so it seems to just be expected

Good art prints, but the quality wasn’t what I was expecting, the paper was very thin, like printer paper. I ordered a A3 print but the size didn’t work with the frame I bought it was too short! Overall slightly disappointed with the quality. But packaged well.

Absolutely love all my pictures and would buy again the only reason for 4stars was the packaging let it down. My order came in a cardboard box only and as a result the edge of posters were a bit crumpled. This wouldn't have happened if the came in a poster tube.