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desenio.co.uk
Reviews:

1,334 reviews in the last 12 months31,938 total reviews  

4.15
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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14 Nov 2023
 Verified review
Photo prints are of excellent quality but the white wood frames although very well made don't have a perfect finish and this should be mentioned in the description or visible in the picture examples.
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Answer by desenio.co.uk
16 Nov 2023
Hi Richard, Thank you for your feedback. We are sorry that our frames didn't meet your expectations. Our frames are handcrafted by skillful craftsmen with long experience in frame production based in Europe and Asia. Our frame suppliers have been carefully selected to align with our social and environmental responsibility. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Jul 2023
 Verified review
Frame arrived with one corner gapping and a sliver of wood coming away - not very good quality. The print looks great though, even in the large size we ordered, we're happy with print quality.
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Answer by desenio.co.uk
26 Jul 2023
Hi Hannah, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
11 Oct 2023
 Verified review
Communication, information if only part of an order inside parcel Instead trying to contact desino to see where rest order is Who don’t return emails plus no contact numbers
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Answer by desenio.co.uk
18 Oct 2023
Hi, We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward and we are sorry for your overall bad experience with us. And thank you for your feedback, it will help us to improve the customer experience. Have a nice day! /DESENIO
7 Oct 2023
 Verified review

Not gold as website suggested

I ordered two abstract prints that were black and gold. The gold looked really vivid on the website. The prints arrived today and it isn’t gold at all but beige/brown.
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Answer by desenio.co.uk
11 Oct 2023
Hi Julia, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the color of your posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
SJ
23 Oct 2023
 Verified review

Out of Stock & Unhelpful.

The majority of the posters I'd hoped to buy were out of stock & never seem to be re-stocked. Surprisingly unhelpful & sarcastic response from Desenio when queried.
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Answer by desenio.co.uk
26 Oct 2023
Hi Suzy, Thank you for your feedback. We are sorry to hear that the items you are interested in have not been re stocked yet, and also that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
17 Nov 2023
 Verified review
No problem with prints or frames but packaging needs looking at. Prints were creased. Replaced straight away but from start to finish took longer than it should of
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Answer by desenio.co.uk
22 Nov 2023
Hi Jackie, Thank you for getting in touch, your feedback is valuable to us so that we can work to provide an excellent experience for our customers! We are very sorry to hear about the problems you experienced with your order. If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
11 Dec 2023
 Verified review

Excellent quality prints and designs, shame about Envri

Excellent quality prints and designs, it's just a shame they use Envri as delivery partner. Envri failed to deliver my parcel and it was returned to Desenio
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Answer by desenio.co.uk
14 Dec 2023
Hi Katie, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be and we value very much your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
14 Dec 2023
 Verified review
First order came quite quickly, 2nd order still waiting have sent email had 2 responses just saying we will get back to you soon sorry for the delay
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Answer by desenio.co.uk
14 Dec 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
16 Jul 2023
 Verified review
The delivery is annoying, paying to get it delivered to a shop rather than your house which is literally round the corner..makes no sense
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Answer by desenio.co.uk
26 Jul 2023
Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have.  We wish you a lovely day! /DESENIO
11 Oct 2023
 Verified review

Good but expensive

Good quality photo prints with quick delivery but my sister had some photo prints done elsewhere online, same quality and much cheaper.
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Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. We wish you a lovely day! /DESENIO
24 Dec 2023
 Verified review
Printing process looks average but for the price it was to be expected. Otherwise good quality and delivered within stated timeframe.
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Answer by desenio.co.uk
26 Dec 2023
Hi, Thank you for your feedback. It is really important to us as it helps us serve our customers' needs better. If there is anything we can help with, please get in touch with our Customer Service team. Happy holidays!!! 🎄 /DESENIO
20 Nov 2023
 Verified review

Not as expected

Didn't arrive within timescale and even though was in a card envelope the contents had a crease. I have ordered before and was fine
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Answer by desenio.co.uk
22 Nov 2023
Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We also apologize for the delivery that was delayed in transit. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
28 Dec 2023
 Verified review
Pictures are nice and well packaged but delivery notifications are not great. Please change your courier - Evri are the worst.
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Answer by desenio.co.uk
28 Dec 2023
Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
23 Aug 2023
 Verified review
Ordered prints that never arrived. Offered to re-send or refund. Asked for refund then only partially refunded me.
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Answer by desenio.co.uk
24 Aug 2023
Hi Laura, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
16 Aug 2023
 Verified review
I was never contacted regarding the delivering of my item after a week. Only when I contacted did I get my order.
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Answer by desenio.co.uk
24 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry for your bad experience with us. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for any concern that you might have. We wish you a lovely day! /DESENIO
3 Aug 2023
 Verified review
Disappointed in quality of paper used for prints. Frames more expensive than competitors and no better
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Answer by desenio.co.uk
9 Aug 2023
Hi Susan, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of posters or our frames. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish and with our frames we use acrylic glass which has the same reflective properties as real glass but is shatter-proof, lighter and crystal clear. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
4 Dec 2023
 Verified review
Print is lovely but the package it come in was squashed so made some creases in the poster
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Answer by desenio.co.uk
8 Dec 2023
Hi Joanne, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
18 Sept 2023
 Verified review
Poor delivery Order process fine and products are great but delivery is always messed up
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Answer by desenio.co.uk
21 Sept 2023
Hi Ella, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Jul 2023
 Verified review

i think the prints are not the best…but good value for money

i think the prints are not the best quality but also the delivery was far too long
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Answer by desenio.co.uk
26 Jul 2023
Hi Sandy, Thank you for your feedback. We are very sorry to hear about the delay in the delivery and that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
22 May 2023
 Verified review
Lovely prints the only issue was a slight crease in the corner of both prints
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Answer by desenio.co.uk
25 May 2023
Hi Angero, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO