desenio.co.uk- Logo - reviews

desenio.co.uk
Reviews:

1,339 reviews in the last 12 months31,954 total reviews  

4.15
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.

Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for desenio.co.uk

 Sort by  
Relevance
(55)
Reset
14 Dec 2023
 Verified review
Individual reply to emails would be a start. Giving your customer correct information and actually answering questions.
Report review
Answer by desenio.co.uk
20 Dec 2023
Hi Karen, Thank you for your feedback. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
9 Sept 2023
 Verified review
Waited to long for delivery and one of the prints was really poor quality it was like the printer had run out of ink
Report review
Answer by desenio.co.uk
13 Sept 2023
Hi Christa, Thank you for your feedback. We are very sorry to hear about the delay in delivery and that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
26 Oct 2023
 Verified review
Delivery took ages , not sure if down to Evri of DESENIO . And they give discount codes which only last a few days
Report review
Answer by desenio.co.uk
1 Nov 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport and that you where not satisfied with the discounts we offer. If you have any questions or if there is anything we can help with, please get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
26 Nov 2023
 Verified review
Make the print much better quality as it just looks cheap and not suitable for displaying in a main room
Report review
Answer by desenio.co.uk
29 Nov 2023
Hi Carole, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
14 May 2023
 Verified review
Delivery times are shocking and not that impressed with the quality either, the print is so pixelated
Report review
Answer by desenio.co.uk
25 May 2023
Hi Chloe, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. And also we are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern that you might have. We wish you a lovely day! /DESENIO
12 Oct 2023
 Verified review
Unfortunately my order came damaged - it wasn’t packed properly. Apart from that I liked my prints.
Report review
Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for your feedback. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
21 Nov 2023
 Verified review
I have still not received my order after 3 weeks and customer service has been hard to reach.
Report review
Answer by desenio.co.uk
22 Nov 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. This is of course not how we would like our customer's experience to be. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
21 Aug 2023
 Verified review

Creased print

Despite packing well, Print arrived creased and frame backing board was damaged also.
Report review
Answer by desenio.co.uk
24 Aug 2023
Hi Narinder, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Dec 2023
 Verified review
Sent the wrong print, then over a week before replacement received
Report review
Answer by desenio.co.uk
8 Dec 2023
Hi Caron, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your order and to hear that your parcel was delayed in transport. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
23 Oct 2023
 Verified review
Sent to the wrong address. No apology or help to resolve.
Report review
Answer by desenio.co.uk
26 Oct 2023
Hi Jane, Thank you for bringing this issue to our attention. We are very sorry for your bad experience, we can see however, that your order was placed with parcel shop delivery information which is also visible in the order confirmation and for this reason it did not arrive to your home. Nevertheless, we are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
26 Aug 2023
 Verified review
Waiting long time for delivery. And still waiting.
Report review
Answer by desenio.co.uk
30 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Jul 2023
 Verified review
Very slow delivery and the product turned up damaged
Report review
Answer by desenio.co.uk
26 Jul 2023
Hi Tina, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
15 Aug 2023
 Verified review
You can send the item that I have ordered okease
Report review
Answer by desenio.co.uk
16 Aug 2023
Hi Sarah, Thank you for your feedback. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
17 Jul 2023
 Verified review
Deliver within dates
Report review
Answer by desenio.co.uk
26 Jul 2023
Hi Barbara, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
4 Oct 2023
 Verified review
Late delivery
Report review
Answer by desenio.co.uk
11 Oct 2023
Hi Daiane, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO