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desenio.co.uk
Reviews:

1,339 reviews in the last 12 months31,954 total reviews  

4.15
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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4 Dec 2023
 Verified review
I ended up paying nearly seven pounds in delivery and shipping charges for an item that was worth just over eight. And I might have just been about ok with that if it had been delivered to my door, but somehow (and could have been user error on my part) it was delivered to a Tescos a couple of miles away. When you have my billing address, why would I want to pay over seven pounds in delivery charges to have to go somewhere else to collect. A complete pain and a waste of a couple of time collecting at the weekend. On the plus side, the poster was damaged, hence I didn't give one star
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Answer by desenio.co.uk
8 Dec 2023
Hi Richard, Thank you for your feedback. We try to make our return process as clear and transparent as possible. All details regarding potential fees can be found on our website and in this case once you are making the purchase we provide options of delivery and it is also in the order confirmation as well. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
1 Dec 2023
 Verified review

Damages goods, slow customer service.

Ordered two personalised photos as Christmas presents, when they arrived they weren't packaged properly and were damaged - I was told they would be replaced - then a week later told they can't be replaced due to a technical fault and i will be refunded in 14 days and to reorder with 10% discount - I jad 20% on original order- still waiting to here back and now without 2, what I thought would be, lovely gifts.
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Answer by desenio.co.uk
8 Dec 2023
Hi Linda, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Jun 2023
 Verified review

Delivery was quite slow and return process poor

Delivery was quite slow. I was informed a few days after ordering that one of the prints would not be available and would be refunded but this was part of an intended set. On trying to return the other prints that where no use without the other one I was informed I would have to cover the postage cost of nearly £10 which was more that the print I wanted to return.
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Answer by desenio.co.uk
15 Jun 2023
Hi Nicola, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
9 Oct 2023
 Verified review
Part my order was delivered to a newsagent and the other to my address. When I asked them to collect from the newsagent and deliver to my own address they said they would charge a fee. I was forced to cancel the order for full refund. Some retailers like diseno forget that consumers have a right to reject an order and still insist on forcing you to pay fees to keep it.
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Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order and for the overall bad experience with us. This is of course not how we would like our customer's experience to be Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
25 Aug 2023
 Verified review
My order was late and when it did turn up it arrived at home rather than my chosen Evri collection box. The box was also wet and open both ends with the paper inside crinkled at the end. Luckily the posters were undamaged. However i wanted to send one of the posters back but decided against it as the price to return was nearly half the poster price! Not impressed.
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Answer by desenio.co.uk
30 Aug 2023
Hi Stephnie, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your delivery. Also, we try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
21 Aug 2023
 Verified review
Package was not delivered to drop box due to faulty lockers, however re-delivery was not attempted- no one contacted me about this. I had to chase this with the customer service team twice, it was then re ordered but one of the prints was now out of stock - then could only offer a discount code for the next time I used their services? Really dissatisfied.
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Answer by desenio.co.uk
24 Aug 2023
Hi Sophie, Thank you for bringing this issue to our attention. We're so sorry to hear about the problems you have experienced with our freight partner and that one of the prints was out of stock after, this is of course not how we would like our customer's experience to be. We can see however, that you are already in contact with several of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
12 Jul 2023
 Verified review

Heavily edited online not high quality products

Order took longer then expected and was delievered outside my flat on the doorstop, I don’t think think the prints are worth the money- very expensive and not as high quality as I expected to be honest, heavily edited online as the colours are a lot more bland and don’t pop out as much, I mean they do the job but I must say I’m not that impressed
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Answer by desenio.co.uk
26 Jul 2023
Hi Chloe, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. , We wish you a lovely day! /DESENIO
29 Oct 2023
 Verified review
Desenio does not honour the 6 days maximum delivery engagement and should enhance delivery modalities As an example I still did not receive a canvas ordered 15 days ago and the support team is even not able to deal with the delivery supplier for this to be effectively delivered asking me to check… Bad experience overall.
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Answer by desenio.co.uk
1 Nov 2023
Hi Helena, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who has provided you the best solution for your concern. We wish you a lovely day! /DESENIO
5 Dec 2023
 Verified review

Unclear Information

The impression is given that pictures ordered with frames will arrive already assembled together. Tis is not the case. Also no advisory that this is not the case so you get a frame with no picture in it and have to go through the hassle of contacting customer services to be told that your picture will come seperately
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Answer by desenio.co.uk
8 Dec 2023
Hi Juliet, Thank you for your feedback. We are sorry you feel this way we try to be as transparent as possible with our customers and depending on the products you order they could be send from different warehouses. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
25 Oct 2023
 Verified review
Received poster fairly quickly but actual print was poor - over exposed, background colour paler than the online image, and some the frame clips at the back were stuck - had to get a screwdriver to free them. Have ordered from Poster Store - prints were better colour and more saturated.
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Answer by desenio.co.uk
26 Oct 2023
Hi Karen, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Oct 2023
 Verified review

Quality prints but Delivery falls short

Quality prints, but lacks in delivery with Evri. Always love working with Desenio but the delivery side is lacking. It's a great initiative to utilise delivery to Evri pick ups but this can take alot longer than what is shown with no updates to the reason for the delay unless you chase.
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Answer by desenio.co.uk
26 Oct 2023
Hi Emma, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
16 Aug 2023
 Verified review

Delivery was late and poor customer service

Delivery was late and missed expected delivery and no offer of a delivery refund when I contacted customer services, communication was poor. A shame as the prints are lovely but let down massively by delivery and customer service
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Answer by desenio.co.uk
24 Aug 2023
Hi Sasha, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport and we are also sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
4 Oct 2023
 Verified review
One of my pictures has a mark on it but I have not been able to get hold of you to get it changed! Or refunded. The number doesn’t work and the contact form won’t work it won’t let me attach a photo and won’t send.
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Answer by desenio.co.uk
11 Oct 2023
Hi Penny, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
26 Aug 2023
 Verified review
The picture was cheap plastic on a frame which I hated and they had no proper Returns policy in place as they are based in Czech Republic so I wasn't going to pay to send it back. I gave it to charity.
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Answer by desenio.co.uk
30 Aug 2023
Hi Helen, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our products. We strive to have the best possible quality there is to get. Also, We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
23 Sept 2023
 Verified review

Not the best quality paper

The quality of the poster I received was quite poor. The paper was so thin and for the cost plus post it was £19. It was creased and doesn’t sit straight in the frame. It looks wavy not flat.
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Answer by desenio.co.uk
10 Oct 2023
Hi, thanks for your review. We are very sorry that you are not happy with our paper for the prints. We print our posters on matte, 200 g, uncoated premium paper. The paper is ageing-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. If you have any further questions about our products or need help with your issue, please contact our customer service at info@desenio.co.uk. We wish you a nice day! /DESENIO
18 Nov 2023
 Verified review
Quality of the product is bad. What you see on the pictures is far from the reality, at least with the canvases. Not worth it. They have good customer service though.
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Answer by desenio.co.uk
22 Nov 2023
Hi Laura, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our canvases, we strive to have the strongest and most beautiful canvases. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
20 Nov 2023
 Verified review
Unfortunately the quality of the prints purchased was very poor. I have ordered from them before and it was great but seems to have gone downhill
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Answer by desenio.co.uk
22 Nov 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Thank you, have a nice day! /DESENIO
14 Dec 2023
 Verified review
The print arrived dented and bent as it was sent in an envelope, however they did offer a replacement or refund so customer service were helpful
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Answer by desenio.co.uk
14 Dec 2023
Hi Deborah, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your order, however, we are glad that you were already assisted by our customer service team. We wish you a lovely day! /DESENIO
3 Dec 2023
 Verified review
Order arrived damaged. Offered a 30% refund only. Can't use it as a gift and now out of pocket. Not impressed with the experience.
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Answer by desenio.co.uk
8 Dec 2023
Dear customer, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
21 Aug 2023
 Verified review
I received order damaged and have to wait days for someone to get back to me. Terrible packaging and nothing is salvageable
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Answer by desenio.co.uk
24 Aug 2023
Hi Mark, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply, however, we can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO