desenio.co.uk

Reviews:

Hi Emily, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Hi, thanks for your review. Hi, thanks for your review. We are sorry to hear that you are not happy with our prints and frames. We try to show our products as naturally as possible on our website. The paper is aging-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. We chose plexiglass because it hangs more easily on the wall and behaves better during transport. The plexiglass also does not give off splinters and is less dangerous even if it breaks. We can see that you have been already in contact with our customer service and got the help that you needed. We wish you a lovely day. /DESENIO

Hi Katharine, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport this is due to high volume of orders we are receiving this season. Our customer service will reach out to you shortly. Happy holidays!!! 🎄 /DESENIO

Hi and thank you for your review. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a great day! / DESENIO

Hi Tyrone, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Hi, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will reach out to you shortly. Have a nice day! /DESENIO

Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order and we are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We appreciate this feedback as it will help us to improve the customer experience. One of our customer service will reach out to you shortly. Have a nice day! /DESENIO

Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Jo, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Regarding the prices, our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Sue, Thank you for your feedback. We are very sorry that you had problems with the delivery, we can see however, that you processed the purchase with a parcel shop method which indicates that the delivery will be done at an access point, this can also be found in your order confirmation as we try to be as transparent as possible with our customers. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Dear customer, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be and we value very much your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Preston, Thank you for your feedback. We are sorry to hear that your products suffered damaged while at transport. We strive to use the best possible packaging materials and provide our customers with products in the highest possible quality. We are glad to see that one of our Customer Service agents has provided you with the best resolution for your concern. We wish you a lovely day! /DESENIO

Hi Danny, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO

Hi Bex, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Richard, Thank you for your feedback. We are sorry that our frames didn't meet your expectations. Our frames are handcrafted by skillful craftsmen with long experience in frame production based in Europe and Asia. Our frame suppliers have been carefully selected to align with our social and environmental responsibility. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO

Hi Hannah, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Hi, We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward and we are sorry for your overall bad experience with us. And thank you for your feedback, it will help us to improve the customer experience. Have a nice day! /DESENIO

Hi Julia, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the color of your posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO

Hi Suzy, Thank you for your feedback. We are sorry to hear that the items you are interested in have not been re stocked yet, and also that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO