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desenio.co.uk
Reviews:

1,365 reviews in the last 12 months32,017 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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26 Jan 2024
 Verified review
Customer service is poor. My order never arrived & despite chasing iv eventually been offered a refund but am yet to receive it! Over £50. Iv been told my order got damaged in transit & that explained Evri tracker saying my order had been returned to sender!! The phones are not answered & live chat is off line!! Emails seem to be in a backlog!! I would like my money back please.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that our customer service team was already in contact with you who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review

Disappointing

I ordered two prints. One is ok but the second isn’t. It’s been misprinted. This should have been checked prior to delivery. I have contacted Desenio by email and their online form but have had no contact to resolve this issue. Their customer service is not taking phone calls.
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Answer by desenio.co.uk
6 Feb 2024
Hi Sue, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
28 Jan 2024
 Verified review
pictures arrived damaged, daughter sent 2 photos which says that is all you can put on. delivery box shows damage and they want more photos .i am 73 and have to rely on my daughter to do this,so i am just going to pay the postage to send it all back.Very disappointed.
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Answer by desenio.co.uk
6 Feb 2024
Dear customer, Thank you for your feedback. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We are sorry to see that you cannot send the images in your own, as in order for us to be able to file a claim, we require photos the damaged items. However, we can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review

Poorly packed and delivered

The delivery took much longer than projected and the posters were poorly packed (see photo of them falling out before I even opened it). All of the corners were dog-eared/folded which will still show up as a crease even when framed. Very disappointing.
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Answer by desenio.co.uk
16 Feb 2024
Hi Mary, Thank you for bringing this problem to our attention. We are sorry about the late delivery and that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
9 Feb 2024
 Verified review

No contact after damaged parcel delivered

Frame ordered 12/1/24 Packaging and frame arrived damaged. No phone contact. No reply to my emails. No reply to 'robot chats' that give me a job number and state someone will be in touch. Unable to attach pictures to robot chat too.
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Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
7 Feb 2024
 Verified review
They forgot to send the pictures then when they did send them the quality was terrible and they put a random quote on the picture saying Stockholm 2024! I’ve never been to Stockholm so why would I want that on my pictures
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Answer by desenio.co.uk
16 Feb 2024
Hi Helen, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
We never received our order and Desenio hasn't replied to any of my emails sent. Also their customer telephone line isn't operational. We are waiting for a new order to be made or to receive a full refund????
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Answer by desenio.co.uk
6 Feb 2024
Hi Melissa, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Box arrived damaged. No response on customer care line. Sent enquiry/claims form with photos but now they want more. Will definitely not use again if this is not sorted out.
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Answer by desenio.co.uk
16 Feb 2024
Hi Louise, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
28 Jan 2024
 Verified review
Deliver the items I ordered weeks ago. Current status which hasn’t changed in over a week says waiting for delivery partner. Beginning to think my order will never arrive. .
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Answer by desenio.co.uk
6 Feb 2024
Hi Anna, Thank you for bringing this problem to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
12 Feb 2024
 Verified review

wrongfully charged

Customer service reply rate is very bad especially when you are trying to contact them about being wrongfully charged
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Answer by desenio.co.uk
16 Feb 2024
Hi Ella, Thank you for your feedback. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
26 Jan 2024
 Verified review
I’ve been sent the wrong item and customer services aren’t replying. Please can you help with my enquiry.
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you have received the wrong products and we apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
5 Feb 2024
 Verified review
Package arrived open and without all contents - she waiting for order to be fulfilled
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you received a damaged packaging but never received the items. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day!
22 Jan 2024
 Verified review
My order was supposed to be here on 15th jan.no sign yet.problems with evri I think.
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Answer by desenio.co.uk
26 Jan 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO  
6 Feb 2024
 Verified review
Terrible customer service. One of the worst return processes I've ever experienced.
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Answer by desenio.co.uk
6 Feb 2024
Hi Will, Thank you for your feedback. We are sorry for your overall bad experience with us. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Still waiting for a response to my emails and still waiting for my delivery
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Answer by desenio.co.uk
16 Feb 2024
Hi Clare, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
21 Jan 2024
 Verified review
I emailed about returning my item a week ago and have heard nothing back.
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Answer by desenio.co.uk
26 Jan 2024
Hi, Thank you for bringing this issue to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
6 Feb 2024
 Verified review
Deliver my order! Still not arrived and no word from Customer Services
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Answer by desenio.co.uk
16 Feb 2024
Hi Najat, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
18 Jan 2024
 Verified review
Order placed in 4th Jan and still not received
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Answer by desenio.co.uk
18 Jan 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
28 Jan 2024
 Verified review
Item not arrived
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
1 Feb 2024
 Verified review
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Answer by desenio.co.uk
6 Feb 2024
Hi Franni, Thank you for your feedback. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO