desenio.co.uk

Reviews:

I ordered my print on 4th February, still waiting for my order 19th February & a response from Desenio about it. Why any company still uses Evri as a delivery service is mind blowing?! Paying £5.95 shipping I expect to receive my parcel swiftly.

The returns process has been arduous and still not sorted. A £20 postage charge for 2 cushion covers seems extortionate. The cushion covers are a good design overall but the colour wasn’t what I wanted hence the reason for return.

I placed an order, it never arrived as apparently it was lost in the post, I contacted Desenio customer service for a refund or re-send, and have yet to hear back. I ordered 2 weeks ago!! Really disappointing

Had a problem with damaged order sent all the details to customer services and no refund and no contact since. This company has the worst customer service

Frame arrived damaged and after two weeks still haven’t heard back regarding my initial complaint. Really poor.

The picture arrived damaged. I e mailed as soon as i got the picture and have had no contact since

image was too enlarged and cheap looking I put it straight in the recycling.

Received a damaged order. Contacted them 8 days ago and still no response

Waited a long time for customer services to get in touch

Improve on your response times to customer’s e-mails!

I didn't like that my initial query was answered off pat and that I had to request a follow up. Essentially I felt gaslighted. I liked that my queries were dealt with promptly. However, I don't feel satisfied with the response. My poster is faded and not as vibrant as shown on Desenio's site.

Print quality wasn't as good as the pictures. The colours weren't as vivid and the ink on the paper wasn't solid, it was slightly patchy.

Last two frames arrived twisted, prior two this 6 were perfect. Wish they were consistent and all were perfect

Communication I have not received an order and I’m not getting anywhere trying to get this resolved

Customer Service has been slow to respond. One of the prints I ordered was badly rippled.

Very high prices and framing service is very filmy and plasticy quality

I ordered 5 prints and 5 frames. The arrival was delayed due to the original driver being unable to locate my complex; however, that is not Desenio's fault. Once the prints/frames did arrive, I noticed that two of the frames were damaged. I immediately contacted customer service that Monday (01/23) but did not hear back till Thursday(01/25). When I responded to the email with pictures displaying the damages I received a generic response rather than from the representative (Lennin) I assumed I was responding to. Now it is Monday 01/29 and I have still not received a resolution for my damaged frames. I will say the prints are absolutely gorgeous but I am very disappointed I haven't been able to hang them especially after spending over 300 pounds.

We placed a large order with you, but most of it didn't arrive, despite the delivery address being to an office, which is always manned, the quality of the frames are poor and your customer service is appalling. We are still missing most of the order, but no information has been forthcoming as to whether you will be sending it out again, or whether we can expect a refund. We will not be placing any more orders with Desenio in future.

Placed an order end of December 23, took two weeks to be sent out, then damaged in transit so no items received. Slow customer service, order resent and still waiting for the items to be delivered. On another order items were missing which I am still awaiting for. Very poor given I’ve spent over £300 with them. Try calling you get cut off after holding for ages, no urgency to resolve customer complaints.

I only received two out of 5 items and it's been more than a week and they haven't come back to me with tracking info of my order. If I had known that the other pieces would not be delivered on the same date or detached from the others I wouldn't have ordered them. Now the ordering system shows my stuff as delivered, wrote back to them couple of times, and all what they asked for was for patience.