desenio.co.uk

Reviews:

The prints were lovely but I felt the oak frames were of very poor quality. So much so that I’ve purchased different frames from another supplier

The frame that we ordered arrived damaged and unusable and I submitted a customer form as requested on the website which stated it would be responded to within 48 hours. I submitted the form on Wednesday 13th March and had heard nothing by Monday 19th March so I followed it up and finally got a response confirming the we would get a refund but that it would take up to 14 days before it would hit our bank account. This is the third time that we have ordered frames from Desenio which have arrived damaged. I find the delay on responding unacceptable and I do not think that it should take up to 14 days to get our money back. I would not buy from your company again and I am still not sure that I will receive the promised refund.

I haven't received my order yet which I placed 2 weeks ago. It would really help if you increased the capacity of your customer service team as they have been unable to look into my query yet as they are too busy. I placed a query over 48 hours ago.

I received 1 broken 1 frame & 1 inadequate mount. Emailed for advice and no response received. Shocking after sales treatment.

Delayed delivery, item damaged and still no response from Desenio as to how they plan to remedy

Still waiting for delivery of order placed on8/3/24

I am a regular customer with Desenio and recently purchased over £200 worth of prints snd Canvas’s. I wanted to return a canvas priced at £60, customer service is very slow, got back to me after six days to tell me if I’m issued a return label that £20 would be deducted from my refund. So I decided to keep it and 20% discount was offered instead.

I did not choose to pick-up option, but automatically applied, and could not change the delivery location. The planning poster did not describe how we use it. It seems written on the paper directory (so looks like special effect paper) but written on the acrylic board.

Ordering and the delivery very good. Not too pleased with the quality of the print as the colours are not as vibrant as they seemed online and the oak frame also is much lighter. I think they were both overpriced.

The packaging on frames needs to be improved, as I am now awaiting my 3rd picture frame due to them being damaged every time and smashed in the corners.

I liked the product but found the website confusing. I ended up ordering only the posters and not the frames

Communication I have not received an order and I’m not getting anywhere trying to get this resolved

Glass very fragile two times delivery received damaged glass

Delivery and communication regarding delivery.

Dispatch takes a long time