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desenio.co.uk
Reviews:

1,353 reviews in the last 12 months32,019 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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9 Oct 2023
 Verified review
Part my order was delivered to a newsagent and the other to my address. When I asked them to collect from the newsagent and deliver to my own address they said they would charge a fee. I was forced to cancel the order for full refund. Some retailers like diseno forget that consumers have a right to reject an order and still insist on forcing you to pay fees to keep it.
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Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order and for the overall bad experience with us. This is of course not how we would like our customer's experience to be Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
25 Aug 2023
 Verified review
My order was late and when it did turn up it arrived at home rather than my chosen Evri collection box. The box was also wet and open both ends with the paper inside crinkled at the end. Luckily the posters were undamaged. However i wanted to send one of the posters back but decided against it as the price to return was nearly half the poster price! Not impressed.
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Answer by desenio.co.uk
30 Aug 2023
Hi Stephnie, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your delivery. Also, we try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
7 Sept 2023
 Verified review

Returns

There has been a lot of problems trying to return these cushion covers that are too small. I have sent emails telling you I would like a Returns Form! When I have tried to send back per your website advice, my order number is NOT recognised even though I have tried lots of times with different delivery numbers. If you check your files you will see emails 😩
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Answer by desenio.co.uk
13 Sept 2023
Hi Gill, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us We can see that you have been already provided with the documentation, however, our customer service will soon be in contact with you again regarding this matter. With your input, we look forward to finding the best solution.. We wish you a lovely day! /DESENIO
6 Nov 2023
 Verified review

Disappointed

Nearly sent the print back it was so poor quality. Wish I did send it back but my daughter had her heart set on the print as part of her birthday present as she has medical issues i nearly cried .I actually copied it with my printer and it is so much better. Pity as I saw some prints I was going to order actually seven so far was going to be Xmas presents.
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Answer by desenio.co.uk
7 Nov 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
21 Aug 2023
 Verified review
Package was not delivered to drop box due to faulty lockers, however re-delivery was not attempted- no one contacted me about this. I had to chase this with the customer service team twice, it was then re ordered but one of the prints was now out of stock - then could only offer a discount code for the next time I used their services? Really dissatisfied.
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Answer by desenio.co.uk
24 Aug 2023
Hi Sophie, Thank you for bringing this issue to our attention. We're so sorry to hear about the problems you have experienced with our freight partner and that one of the prints was out of stock after, this is of course not how we would like our customer's experience to be. We can see however, that you are already in contact with several of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
12 Jul 2023
 Verified review

Heavily edited online not high quality products

Order took longer then expected and was delievered outside my flat on the doorstop, I don’t think think the prints are worth the money- very expensive and not as high quality as I expected to be honest, heavily edited online as the colours are a lot more bland and don’t pop out as much, I mean they do the job but I must say I’m not that impressed
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Answer by desenio.co.uk
26 Jul 2023
Hi Chloe, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our company strives to be environmentally responsible and as such, we try to source materials that are more sustainable. This in turn affects our pricing. Our customer service team is available to assist you with any concern you might have. , We wish you a lovely day! /DESENIO
17 Dec 2023
 Verified review

Beware

Items haven’t arrived despite receiving notification they were on the way. No details on delivery in tracking, lack of response when contacted customer service. Christmas presents and will not be of any use unless they arrive tomorrow as they need to go overseas. Ordered early to avoid disappointment with any delivery delays but this is a joke.
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Answer by desenio.co.uk
20 Dec 2023
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
26 Aug 2023
 Verified review

Poor service

I ordered a poster, never received confirmation of delivery to the pick up locker, it was subsequently returned to Desenio. I’ve tried calling numerous time and have emailed them now twice with no response. I have paid for product I still haven’t received and I’m not happy about it. Poor effort from Desenio. Would not recommend.
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Answer by desenio.co.uk
30 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
29 Oct 2023
 Verified review
Desenio does not honour the 6 days maximum delivery engagement and should enhance delivery modalities As an example I still did not receive a canvas ordered 15 days ago and the support team is even not able to deal with the delivery supplier for this to be effectively delivered asking me to check… Bad experience overall.
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Answer by desenio.co.uk
1 Nov 2023
Hi Helena, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who has provided you the best solution for your concern. We wish you a lovely day! /DESENIO
5 Dec 2023
 Verified review

Unclear Information

The impression is given that pictures ordered with frames will arrive already assembled together. Tis is not the case. Also no advisory that this is not the case so you get a frame with no picture in it and have to go through the hassle of contacting customer services to be told that your picture will come seperately
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Answer by desenio.co.uk
8 Dec 2023
Hi Juliet, Thank you for your feedback. We are sorry you feel this way we try to be as transparent as possible with our customers and depending on the products you order they could be send from different warehouses. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
29 Aug 2023
 Verified review

Do not bother!

The customer service when you have an issue is appalling they basically say everything is fine when it clearly isn't. The quality of the prints that I received was something I could've done at home by just copying pasting the image and printing it out. I will never be buying from them ever again such a waste of money.
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Answer by desenio.co.uk
31 Aug 2023
Hi, thanks for your review! We are sorry to hear that your prints didn’t match your expectations. We aim to show the true nature of our products on the site as accurately as possible, both in pictures as well as in the individual product description text. The colour and resolution you see on the website depends on the screen and lighting settings of your device, which can unfortunately lead to some discrepancies in how your device displays our product characteristics. If you have any further questions about our products, please contact our customer service at info@desenio.co.uk. We wish you a nice day! /DESENIO
30 Sept 2023
 Verified review
My frame arrived damaged, l have tried to get in touch for a replacement, no one has got back to me, l sent photos and numerous emails. Nothing. Now l have a poster without a frame and a loss of the cost of the frame as it can't be used. Very unsatisfied, appalling service. Would not buy from them again.
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Answer by desenio.co.uk
11 Oct 2023
Hi, thanks for your review. We are very sorry that your order was delivered damaged. We can see that you are already in contact with our customer service and they will shortly help you with a solution for this. Have a great day! /DESENIO
30 Sept 2023
 Verified review

Beware of return charges!

I wanted to return 2 frames. As they were £16.99 per frame and there is a £9.99 postage charge I was told there would be no refund. Very disappointed customer whose total order was £178.00. Also prints were all damaged at the corners , were not packaged well. Would not recommend this company.
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Answer by desenio.co.uk
11 Oct 2023
Hi! Thank you for your review. We are sorry that you are disapointed with our return conditions. Everything above the return fee of £9.99, we will of course refund the customer. Please contact our customer service if you want to claim the broken items, then they will look into this issue and offer you a solution for this. We wish you a great day! / DESENIO
25 Oct 2023
 Verified review
Received poster fairly quickly but actual print was poor - over exposed, background colour paler than the online image, and some the frame clips at the back were stuck - had to get a screwdriver to free them. Have ordered from Poster Store - prints were better colour and more saturated.
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Answer by desenio.co.uk
26 Oct 2023
Hi Karen, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Oct 2023
 Verified review

Quality prints but Delivery falls short

Quality prints, but lacks in delivery with Evri. Always love working with Desenio but the delivery side is lacking. It's a great initiative to utilise delivery to Evri pick ups but this can take alot longer than what is shown with no updates to the reason for the delay unless you chase.
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Answer by desenio.co.uk
26 Oct 2023
Hi Emma, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
9 Sept 2023
 Verified review
Still waiting a reply about when I will receive my order 3 weeks after placing it, unable to speak to someone on the phone as the message is always we are put the out until tomorrow. Terrible customer service, will now be requested my money back when I’m able to contact someone
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Answer by desenio.co.uk
13 Sept 2023
Hi Lindsey, Thank you for bringing this issue to our attention. We are so sorry to hear about the bad experience you have had with us. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
12 Aug 2023
 Verified review
Will never purchase from Desenio again. Delivery had defaulted to a locker pick up despite the receipt saying it was being delivered to my address. Customer services useless and didn't provide details of the dispute process per their Terms and Conditions when I requested them.
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Answer by desenio.co.uk
16 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear you feel this way. We can see that our support has provided all the necessary information regarding the delivery but if you do need further assistance, please don't hesitate to contact us and we would be happy to help. We wish you a lovely day! /DESENIO
5 Sept 2023
 Verified review

I ordered items on 19th August and not received

I ordered items on 19th August. I have not received them yet. I did click and collect. I have emailed Desenio and they advise they take 3-5 days to reply. It was via click and collect but items have not arrived at the stores I chose to collect them at.
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Answer by desenio.co.uk
7 Sept 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
28 Sept 2023
 Verified review

So disappointed at the print quality

I’m so disappointed with my print it is terrible quality. Areas of the print are pixelated and with clear white outlines. Then to top it off you have to pay for a refund. Just a disappointment end to end, even though it arrived fairly promptly
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Answer by desenio.co.uk
11 Oct 2023
Hi, thanks for your review. We are sorry to hear that you are not happy with our prints We try to show our products as naturally as possible on our website. The paper is aging-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. If you have any further questions, then please contact our customer service at info@desenio.co.uk. We wish you a lovely day. /DESENIO
4 Sept 2023
 Verified review
Print size Ordered 50x 70x prints and I got 50x 70x frames from the range and I couldn’t afford your frames, the prints were just ever so slightly big, I ended up having to pencil out the frame and cut off pieces to make it fit securely
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Answer by desenio.co.uk
7 Sept 2023
Hi Jessica, Thank you for your feedback. We are sorry that you were not satisfied with your posters. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO