desenio.co.uk

Reviews:

I bought a poster for around £25 including postage. I should have known it was a red flag when I saw their choice courier was Evri. Anyway I went ahead and lo and behold the carboard box arrived, opened on all sides and was dirty inside. Weirdly for a poster shop, the poster did not arrive in a sealed cardboard tube rolled up (which has always been my experience of buying posters). Instead, inside the carboard box it was a folded piece of paper (and was dirty). The poster was not normal poster material but a thick card. Anyway it's no good because full of creases because it arrived folded and not rolled up. I have given Desenio two stars and not one because they kindly gave me a full refund but it's a shame because I really liked the poster and would have preferred this not to happen. I sadly won't buy from them in the future unless they take this feedback on board and use proper packaging and proper poster material in the future.

Have ordered from them before and always been fine. My last order took longer than expected and the order I recently placed hasn’t arrived at all! I have finally been told I will have a refund . Such a shame as their products are lovely but don’t trust them anymore sadly

I’ve ordered 2 prints, I have been waiting for a long time and after chasing it appears they have sent my print back and not updated or refunded me. I’ve been chasing all week so I’m down money and no prints.

I ordered a large order. Waited ages for it to arrive and then one item was missing. I am still waiting. I think the prints could be slightly better quality too for the price. It’s a shame.

I received 1 broken 1 frame & 1 inadequate mount. Emailed for advice and no response received. Shocking after sales treatment.

I ordered my prints two weeks ago and still nothing has arrived. No really update either. Considering to cancel my order.

Pictures were terrible quality. Looked liked they had been printed out on an old home printer. Very disappointed.

Delayed delivery, item damaged and still no response from Desenio as to how they plan to remedy

Really bad customer service. Almost didn’t get the item. Will not be buying from again.

I ordered a costumized print and it was very bad quality!!

Still waiting for a response re refund

Still not received invoices

Paper quality poor

The frame that we ordered arrived damaged and unusable and I submitted a customer form as requested on the website which stated it would be responded to within 48 hours. I submitted the form on Wednesday 13th March and had heard nothing by Monday 19th March so I followed it up and finally got a response confirming the we would get a refund but that it would take up to 14 days before it would hit our bank account. This is the third time that we have ordered frames from Desenio which have arrived damaged. I find the delay on responding unacceptable and I do not think that it should take up to 14 days to get our money back. I would not buy from your company again and I am still not sure that I will receive the promised refund.

My order didn’t arrive; I had to call to chase it and was told it had been mistakenly cancelled; no recompense was offered so I suggested express shipping if I re did the order; when I worked it out though the offer had expired meaning my prints would have cost more. I did run this by the sales assistant however she was unwilling to look at the numbers and suggested I do it myself and call back; long story short I didn’t call back as have lost faith in the companies ability to handle complaints

We had faulty frame sent and a creased poster etc . Have tried to send them an email detailing this but it does not show up as sent and I can't get through to them .Disappointed as previously we have been pleased with the products . We do not want a refund just a replacement for damaged items . Also we signed up to get 30% discount on posters but discount did not come off order . Annoyingly the next day if we had placed ordered then we would have saved £14 aprox .