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desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
Good
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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6 Jun 2023
 Verified review
I have not received my order
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Answer by desenio.co.uk
7 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
5 Jun 2023
 Verified review
Still no delivery despite being shipped 2 weeks ago. told it would arrive 10 days ago!!
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Answer by desenio.co.uk
7 Jun 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
22 May 2023
 Verified review
I have yet to receive our parcel, the last update was on Monday 15th May to say it was at the hub and since then nothing, where is it???
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Answer by desenio.co.uk
25 May 2023
Hi Kerry, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
22 May 2023
 Verified review
Print is very poor quality, and for the price it wasn’t even fitted in the frame that the site recommends you order it with. Will not shop here again.
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Answer by desenio.co.uk
25 May 2023
Hi Carly, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Regarding the different size, our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
21 May 2023
 Verified review
No response to damaged goods complaints
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Answer by desenio.co.uk
25 May 2023
Hi Carol, Thank you for your feedback. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can also see that one of our Customer Service agents has already been in contact with you and they will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO