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desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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30 Nov 2023
 Verified review
Quality poor and unfinished works on caption
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Answer by desenio.co.uk
1 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
30 Nov 2023
 Verified review
I ordered a poster and the writing was wrong on it, could not afford to pay and get it reprinted …..will not purchase again from them
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Answer by desenio.co.uk
1 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
29 Nov 2023
 Verified review
Still waiting on delivery 2 weeks later
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Answer by desenio.co.uk
29 Nov 2023
Hi Sioned, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
28 Nov 2023
 Verified review
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24 Nov 2023
 Verified review
My order never arrived.
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Answer by desenio.co.uk
29 Nov 2023
Hi Sam, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
23 Nov 2023
 Verified review

Parcel ordered over 13 days ago not received

Parcel ordered over 13 days ago. Not received waiting for communication takes a long time. Still no idea what's happening with my order.
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Answer by desenio.co.uk
29 Nov 2023
Hi Vickie, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
22 Nov 2023
 Verified review
I have recently sent you feedback regarding the condition due to poor packaging that some posters arrived in at my collection point. I have not yet heard from you.
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Answer by desenio.co.uk
29 Nov 2023
Hi Mandy, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Sadly I can not find any contact from you, however, our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
17 Nov 2023
 Verified review
Package was broken on arrival frame pins stuck so needed a screwdriver open frame, very very poor quality
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Answer by desenio.co.uk
22 Nov 2023
Hi Rachy, Thank you for bringing this issue to our attention. We are sorry that your frames arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
17 Nov 2023
 Verified review
The print I ordered arrived damp and bent…..it wasn’t packaged in any protective cellophane, just a cardboard envelope.
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Answer by desenio.co.uk
22 Nov 2023
Hi Jemma, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
13 Nov 2023
 Verified review
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13 Nov 2023
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13 Nov 2023
 Verified review
Despite clearly stating parcel 1 of 2 only 1 was delivered. Poorly packaged and very poor quality. Wood shelf is full of ugly knots and fissures. No pre drilled holes for legs which are still to arrive. It’s going back.
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Answer by desenio.co.uk
16 Nov 2023
Hi Kate, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Nov 2023
 Verified review

Two separate orders within a year both wrong.

Two separate orders within a year, two orders, items missing, creased or damaged. Replacement sent, no questions asked but won’t order again.
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Answer by desenio.co.uk
16 Nov 2023
Hi Steven, Thank you for bringing this issue to our attention. We are sorry that your orders arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We are glad to hear that you where assisted with replacements and our customer service team remains available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
7 Nov 2023
 Verified review
Item hasn’t been delivered ! Zero response from customer service
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Answer by desenio.co.uk
8 Nov 2023
Hi Louise, Thank you for bringing this issue to our attention. We are sorry to hear that you did not received your order. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply, however, we can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
6 Nov 2023
 Verified review

Disappointed

Nearly sent the print back it was so poor quality. Wish I did send it back but my daughter had her heart set on the print as part of her birthday present as she has medical issues i nearly cried .I actually copied it with my printer and it is so much better. Pity as I saw some prints I was going to order actually seven so far was going to be Xmas presents.
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Answer by desenio.co.uk
7 Nov 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
4 Nov 2023
 Verified review

The product was not fit for sale

Product not fit for sale - very bad quality. Website does not show product defaults, bad quality of the product and hides behind poor UX on the website that doesn't allow detailed look at picture. An obtuse description about 'not gold foil' doesn't describe that the gold print is very patchy. I have suggested that product should not be sold. The response from Desenio is disingenuous. A bad brand
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28 Oct 2023
 Verified review
Awful delivery
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Answer by desenio.co.uk
1 Nov 2023
Hi Dylan, Thank you for your feedback. We're so sorry to hear that you had problems with the delivery and our freight partner! This is of course not how we would like our customer's experience to be. If you have any questions or if there is anything we can help you with, please do not hesitate to get in touch with our Customer Service team. We wish you a lovely day! /DESENIO
21 Oct 2023
 Verified review
Still waiting for my order, it did not arrive
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Answer by desenio.co.uk
26 Oct 2023
Hi Lindsey, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
18 Oct 2023
 Verified review
Waited 13 days for a completely damaged frame
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Answer by desenio.co.uk
26 Oct 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry that your frame arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
14 Oct 2023
 Verified review
Dreadful customer service, very unclear website and shipping.
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Answer by desenio.co.uk
18 Oct 2023
Hi, Thank you for bringing this issue to our attention. We apologize to hear about your experience regarding our delivery his is of course not how we would like our customer's experience to be. We are sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO