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desenio.co.uk
Reviews:

1,364 reviews in the last 12 months32,032 total reviews  

4.17
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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1 Jan 2024
 Verified review
The site a scam. They import the products for cheaper from Czechia and sell in the UK. They also ship from there when you buy and the products never arrive. Never again.
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Answer by desenio.co.uk
3 Jan 2024
Dear customer, Thank you for your comments. We are very sorry that you were not satisfied with you experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
1 Jan 2024
 Verified review
Order item on the 17th December unfortunately still haven't received it 😕
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Answer by desenio.co.uk
3 Jan 2024
Hi Anna, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
23 Dec 2023
 Verified review
I have failed to get the support I need regarding delivery / collection of the goods I ordered
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Answer by desenio.co.uk
26 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Happy holidays!!! 🎄 /DESENIO
19 Dec 2023
 Verified review
I did not receive my order and the customer support was poor still waiting on a response
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Answer by desenio.co.uk
20 Dec 2023
Hi Hellin, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
17 Dec 2023
 Verified review
Order has been delayed by a week
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Answer by desenio.co.uk
20 Dec 2023
Hi Jeffrey, Thank you for bringing this problem to our attention. We are sorry to hear that your parcel was delayed in transport. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
17 Dec 2023
 Verified review

Beware

Items haven’t arrived despite receiving notification they were on the way. No details on delivery in tracking, lack of response when contacted customer service. Christmas presents and will not be of any use unless they arrive tomorrow as they need to go overseas. Ordered early to avoid disappointment with any delivery delays but this is a joke.
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Answer by desenio.co.uk
20 Dec 2023
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
17 Dec 2023
 Verified review

Not arrived

Ordered a parcel on 3rd December. It's now 17th and I've still not reviewed it and there has been no updates provided.
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Answer by desenio.co.uk
20 Dec 2023
Hi Louis, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
17 Dec 2023
 Verified review
Not received order
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Answer by desenio.co.uk
20 Dec 2023
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
16 Dec 2023
 Verified review

Awful

Charged me a fiver for delivery, sent to a post office without me agreeing to it, facetious, slow, smug and unhelpful customer services
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Answer by desenio.co.uk
20 Dec 2023
Hi Jonny, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
15 Dec 2023
 Verified review

Delayed delivery, missing item and cracked frames

Placed the ordered on 1st December and received on 14th December. 1 of the 6 frames I ordered was missing from the order. In addition, 4 out of the 5 frames arrived have cracked corner. Really bad quality. Customer service doesn't response to me. Overall awful experience.
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Answer by desenio.co.uk
20 Dec 2023
Dear customer, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
13 Dec 2023
 Verified review

Very poor quality bot pictures damaged!!

Very poor quality both pictures damaged!!
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Answer by desenio.co.uk
14 Dec 2023
Hi Kay, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
12 Dec 2023
 Verified review
Not had order delivered. No response from email chasing it up. When you call through day there is a nessage saying customer service open tomorrow...but it never is.
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Answer by desenio.co.uk
14 Dec 2023
Hi James, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. Our apologies for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply, we can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
11 Dec 2023
 Verified review
My first order never arrived. Desenio then refused to resend with next day delivery. The also offered no discount on repurchasing. The packaging is also not very sturdy so the prints are easily damaged at the ends.
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Answer by desenio.co.uk
14 Dec 2023
Dear customer, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
11 Dec 2023
 Verified review
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Answer by desenio.co.uk
14 Dec 2023
Hi Kirsty, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
11 Dec 2023
 Verified review

Not delivered yet

Ordered on 27/11 and Evri have yet to confirm delivery to trusted shop despite updating the tracker stating it would be delivered about 5 days ago. Still no confirmation from them that it has been delivered
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Answer by desenio.co.uk
14 Dec 2023
Hi Patricia, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
10 Dec 2023
 Verified review
My package was not delivered at home but in a location more than 20m walk away
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Answer by desenio.co.uk
14 Dec 2023
Hi Karol, Thank you for your feedback. We are sorry for your bad experience. We can see however, that you processed the purchase with a parcel shop method which indicates that the delivery will be done at an access point, this can also be found in your order confirmation as we try to be as transparent as possible with our customers. Our customer service team is available to assist you with any concern you might have. /DESENIO
9 Dec 2023
 Verified review
The delivery prices are shocking
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Answer by desenio.co.uk
14 Dec 2023
Hi Lauren, Thank you for your feedback. We are sorry that you feel this way, we try to make our fees as clear and transparent as possible. All details regarding potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
7 Dec 2023
 Verified review
Poor quality packaging resulted in two deliveries being damaged.
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Answer by desenio.co.uk
8 Dec 2023
Hi Ceri, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your orders. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
5 Dec 2023
 Verified review
More than 10 days and no communication or items delivered
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Answer by desenio.co.uk
8 Dec 2023
Hi Ryan, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
4 Dec 2023
 Verified review

Prints arrived on cheap card, poor print clarity/quality

Prints arrived on cheap card, print quality was poor - looked like I had done it at home on my cheap printer (or could probably have created better quality at home actually)! This is a change from previous prints I've ordered from Desenio which were on higher quality paper and more clarity of print quality. Disappointing. Makes me not want to order anything again in future.
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Answer by desenio.co.uk
8 Dec 2023
Dear customer, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO